60 Home Chef Customer Service Representative Jobs Hiring Near You

Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.
In 2023, Home Chef introduced a new brand, Tempo! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.
Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.
The Sr Analyst on the CI team will serve as a process and business liaison to the fulfillment teams. Their primary objective will be to identify performance opportunities across sites, quantify the business opportunity and leverage their plant relationships to deliver recommendations to the Home Chef Operations leadership team. As a leading strategist on the National CI team, this role is a plant facing, change driver that is constantly assessing plant performance and distance from target, assessing best practices, and leveraging the necessary plant process expertise to deliver change recommendations to the plant fulfillment network.
Detailed Responsibilities
Strategic Project Work:

• Execute on strategic initiatives requiring advanced data and analytical support delivering projects that deliver results against key performance metrics.
• Continuously optimize production plans and planning tools to support plant function, and make routine plant knowledge automated for ease of execution.
• Partner closing with plant teams to establish process expertise and create trusted relationships to drive change.

Data Analysis & Reporting:

• Develop models and methodologies to monitor success of multiple facets of the business (facility capacity, machinery usage, labor, production, etc.)
• Find innovative ways to make data actionable for our production teams - build processes to better collect, store, and visualize operational data in a meaningful and impactful way
• Enable data-driven decision making by reporting on core KPIs and performing ad-hoc analyses

Setting strategic priorities:

• Leverage fulfillment KPIs & reporting to identify and quantify opportunities for process improvement
• Help team to structure project work and deliver clear, data-driven recommendations
• Develop project recommendations through close work with the plant fulfillment leaders to pair opportunity with plant need

Collaboration with operations technology team:

• Develop V1.0 of tools and reporting to support efficiency and quality improvements at the plants
• Partner with operations technology team as business lead in the development of technology-driven applications to implement in the plants

This position requires at least 25% travel.
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

• 3+ years of experience in supply chain or operations analytics
• Background in Science, Technology, Engineering and Math preferred
• Excellent analytical skills; strong capabilities in Excel, Google Sheets and Google Scripts.
• 3+ years of experience with Javascript, HTML, CSS & common coding languages
• Continuous improvement mindset
• Strong prioritization and project management skills
• Excellent communication skills, with experience creating buy in with a range of stakeholders such as hourly employees, customers, suppliers, and executives
• Proactive in identifying problems and finding innovative solutions
• Ability to understand the big picture as well as exceptional attention to detail
• Skilled at dealing with ambiguity and working in a fast-paced environment
• Experience spearheading execution on large-scale, high-impact projects
• Experience in a fast-paced, high-growth environment
• Completion of a four-year degree program in a related field (please describe): Science, Technology, Engineering, and Math Preferred

More About Us
Perks and benefits

• Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
• Medical, dental, vision, life and disability insurance available
• Paid holidays, sick time and vacation time
• 401k program
• Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together
We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.
We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.
We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.
Be at Home at Home Chef
We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.
We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com.
Home Chef offers the base salary range as posted below, with the exact offer depending on factors such as geographic location, experience, skills, and internal equity. While compensation is within the provided range, it is not typical for offers to be made at the upper end. In addition to base salary, Home Chef provides a comprehensive benefits package, including healthcare coverage, 401k match, and paid time off.
Illinois Pay Range
$105,000-$125,000 USD
To view the California Applicant Notice click here