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60 Hiretalent Customer Service Representative Jobs Hiring Near You

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

North Haven, CT · On-site

$16 - $21.75/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

North Haven, CT · On-site

$16 - $21.75/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA · On-site

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA · On-site

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Mclean, VA · On-site +1

$16.25 - $22/hr

Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests ...

Customer Service Representative

Harrisburg, PA · On-site

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Mclean, VA · On-site +1

$16.25 - $22/hr

Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests ...

Customer Service Representative

Mclean, VA · On-site +1

$16.25 - $22/hr

Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests ...

Customer Service Representative

Mclean, VA · On-site +1

$16.25 - $22/hr

Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests ...

Customer Service Representative

Harrisburg, PA · On-site

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Harrisburg, PA

$15.75 - $21.50/hr

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to ...

Customer Service Representative

Cherry Hill, NJ · Remote

$15.75 - $21.50/hr

Customer Service Duration of project- Up to 1 year Location: Remote Accurately enter and manage certificates related to inspections. Generate and complete detailed inspection reports using provided ...

Customer Service Representative

Cherry Hill, NJ · Remote

$15.75 - $21.50/hr

Customer Service Duration of project- Up to 1 year Location: Remote Accurately enter and manage certificates related to inspections. Generate and complete detailed inspection reports using provided ...

Customer Service Representative

Cherry Hill, NJ · Remote

$15.75 - $21.50/hr

Customer Service Duration of project- Up to 1 year Location: Remote Accurately enter and manage certificates related to inspections. Generate and complete detailed inspection reports using provided ...

Customer Service Representative

Cherry Hill, NJ · Remote

$15.75 - $21.50/hr

Customer Service Duration of project- Up to 1 year Location: Remote Accurately enter and manage certificates related to inspections. Generate and complete detailed inspection reports using provided ...

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Showing results 1-20

Customer Service Representative

HireTalent

North Haven, CT

$16 - $21.75/hr

Full-time

Re-posted 6 days ago


Job description

JOB SUMMARY Customer Service Representati... JOB DESCRIPTION The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.
Job Responsibilities:
  • Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)
  • Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
  • Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
  • Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
  • Interacts with hospitals, physicians, beneficiaries, or other program recipients Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
  • Meets or exceeds standards for call volume and service level per department guidelines
  • Initiates files by collecting and entering demographic, provider, and procedure information into the system
  • Serves as liaison between the Review Supervisors and external providers
  • Maintains logs and documents disposition of incoming and outgoing calls

Experience/Skills Required:
  • High School diploma or equivalent
  • 2+ year's customer service/telephone experience in a similar call center environment and/or industry.
  • Must have ability to effectively communicate with team members and external customers
  • Must have ability to research and resolve issues related to Medicaid program and service eligibility

Experience/Skills Preferred:
  • Previous experience in the medical office or other medical setting preferred
  • General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
  • Knowledge of CPT and HCPCS codes preferred
  • PC proficiency to include Microsoft Office Suite Experience with Microsoft programs

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About HireTalent

Sourced by ZipRecruiter

HireTalent is a diverse workforce solutions provider, headquartered in New York, NY, US, specializing in the recruitment and placement of highly skilled professionals in temporary and direct hire positions across various industries. Established in 2011, HireTalent serves as a conduit between job seekers and hiring entities, offering tailor-made solutions that foster successful job matches. The company operates in an increasingly competitive industry but pride themselves on their commitment to diversity and excellence. HireTalent's core mission is to "unleash the potential of people," with an emphasis on delivering top-tier talent to clients while ensuring an enriching hiring experience.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

New York, NY, US

Year founded

1997