70 Hims & Hers Customer Success Associate Jobs Hiring Near You

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we're making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol "HIMS." To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company's outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

The Operations Manager, Compounding, is a vital role within our organization, reporting directly to the Head Compounding Pharmacist. This position is responsible for leading a team of compounding professionals and overseeing the daily operations of the compounding department. The successful candidate will ensure that all compounding activities are carried out in strict adherence to safety, quality, and productivity standards. This is a hands-on role that requires active engagement in labor management, workflow optimization, and continuous improvement projects. Collaboration with cross-functional teams is essential to achieve operational goals and maintain a high-performing compounding team.

This role is based on site in our New Albany, Ohio facility.

• Daily Operations Management: Plan, coordinate, and oversee daily production schedules, ensuring timely delivery of compounded products. Monitor progress, identify bottlenecks, and implement corrective actions to maintain optimal workflow.

• Team Leadership: Lead and supervise a team of lab managers, pharmacy tech leads, and pharmacy technicians. Provide clear direction, set expectations, and foster a culture of collaboration and accountability. Conduct regular team meetings and 1:1 sessions to track performance, provide feedback, and address any concerns.

• Process Optimization: Continuously evaluate existing compounding processes and identify opportunities for improvement. Implement Lean, Six Sigma, 5S, and other continuous improvement methodologies to enhance productivity, minimize waste, and streamline operations.

• KPI Tracking & Reporting: Monitor key performance indicators (KPIs) related to safety, quality, and productivity. Generate regular reports to track progress and identify trends.

• Safety & Compliance: Ensure that all compounding activities comply with USP, FDA, OSHA, and other relevant regulations. Foster a safety-conscious culture by providing training, conducting safety audits, and enforcing safety protocols.

• Inventory & Material Handling: Oversee inventory management, ensuring adequate stock levels of compounding materials and proper handling and storage of hazardous and non-hazardous substances.

• Collaboration & Problem Solving: Work closely with cross-functional teams, including Quality Assurance, Quality Control, and Supply Chain, to address operational challenges, resolve issues, and drive production efficiency.

• Additional Responsibilities: Perform other duties as assigned to support operational needs and ensure the smooth functioning of the compounding department.

• Experience: 5-7+ years of hands-on experience in pharmaceutical compounding, manufacturing, fulfillment, or a related operational environment. 5+ years of demonstrated leadership experience, managing teams in a fast-paced, regulated setting. 2+ years of experience implementing and maintaining OSHA safety standards.

• Education: Bachelor's degree in a relevant field (e.g., Pharmacy, Chemistry, Engineering) is preferred but not required. Equivalent work experience may be considered.

• This role will require you to be technician certified within 8 months of their start date.

• Technical Skills: Proficiency in warehouse management systems (WMS) and operational reporting tools. Strong knowledge of USP 795, USP 800, cGMP, OSHA, and FDA regulations. Experience with lean manufacturing, Six Sigma, 5S, and other continuous improvement methodologies.

• Soft Skills: Excellent communication, leadership, and problem-solving skills. Ability to manage multiple priorities, adapt to changing production needs, and work effectively under pressure. Ability to lift up to 50 lbs and perform physical tasks, including walking, standing, and bending.

• Can work any shift in the Pharmacy/Fulfillment/Compounding teams. H&H is a 24/7 operation.

• Sterile & Non-Sterile Compounding: Experience with both sterile and non-sterile compounding procedures is highly desirable.

• Hazardous & Non-Hazardous Materials: Knowledge of safe handling and disposal of hazardous and non-hazardous materials used in compounding processes.

• Regulatory Compliance: Familiarity with current Good Manufacturing Practices (cGMP) and other regulatory requirements governing pharmaceutical compounding.

• Continuous Improvement Mindset: Demonstrated commitment to continuous improvement and a track record of implementing successful process optimization initiatives.

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply-even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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