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Controls Services Account Manager

Position Overview

The Controls Services Account Manager is responsible for driving revenue growth by developing, managing, and expanding customer relationships within the building automation and smart-building technology market. This role focuses heavily on consultative selling, helping customers understand the value of advanced automation solutions—especially remote monitoring, remote control capabilities, AI-driven optimization, and predictive analytics.

The ideal candidate brings deep industry experience, a strong technical understanding of modern HVAC systems and BAS platforms, and the ability to translate customer challenges into tailored, high-value solutions.

Key Responsibilities

- Consultative Sales & Smart-Building Solutions

- Lead consultative engagements to diagnose customer needs, operational pain points, and long-term building performance goals.

- Educate customers on the benefits of remote monitoring platforms, cloud-based analytics, AI-enabled building optimization, and automated fault detection/diagnostics (FDD).

- Develop ROI-driven proposals that highlight performance improvements, energy savings, and operational efficiencies enabled by AI and remote access tools.

- Guide customers through digital transformation journeys—from legacy systems to modern, connected, intelligent building ecosystems.

Sales & Business Development

- Develop and execute strategic sales plans to expand market presence with end users, building owners, property managers, and targeted prospects.

- Pursue system upgrades, retrofits, and migrations from existing AND competitor platforms.

- Generate new business through proactive outreach and relationship-building activities.

- Present and sell complete building automation system solutions and service offerings.

Service Contract & Technology Subscription Sales

- Promote and sell service agreements, including:

- Remote support and diagnostics

- Cloud-based monitoring subscriptions

- AI-driven performance analytics

- Traditional preventive maintenance programs

- On-site staffing / outsourcing solutions

Account Management

- Manage and grow an assigned portfolio of accounts, ensuring excellent service delivery and long-term customer satisfaction.

- Collaborate with internal teams to ensure proposed service and technology offerings align with all Havtech offerings to ensure customer needs and technical requirements are satisfied. Example: Turn-key HVAC retrofits and/or mechanical service solutions are included in our comprehensive offerings.

- Identify continuous improvement opportunities throughout the building lifecycle, including HVAC and automation upgrades, expanded remote monitoring, and AI-enhanced control strategies.

- Serve as the trusted strategic advisor to customers seeking improved performance, reduced energy consumption, and better insight into building operations.

Collaboration & Internal Coordination

- Work closely with engineering, operations, project management, and executive leadership to deliver fully aligned solutions.

- Provide competitive intelligence and customer feedback to inform product strategy and pricing.

- Assist in forecasting, pipeline reporting, and strategic planning initiatives.

Qualifications

- 5+ years of experience in building automation, HVAC controls, smart-building technology, or related technical industries.

- Proven success in consultative, solution-oriented selling, ideally involving remote monitoring, digital services, or AI-driven platforms.

- Strong understanding of BAS, control theory, energy management, and emerging intelligent building technologies.

- Ability to interpret building plans, specifications, and technical requirements.

- Excellent communication, presentation, and relationship-building skills.

- Self-motivated and organized with the ability to manage complex sales cycles.

- Valid driver’s license and ability to travel regionally as required.

Preferred Skills

- Experience selling remote monitoring platforms, cloud analytics, or AI-based building optimization products.

- Familiarity with major BAS platforms (e.g., Tridium/Niagara, Honeywell, Alerton, Johnson Controls, Siemens).

- Ability to articulate the value of FDD, machine learning, and predictive maintenance technologies to non-technical and technical audiences.

- Experience working with building owners, facility managers, mechanical contractors, or energy services organizations.

Why Join Us

- Play a key role in helping organizations transition to intelligent, data-driven building service operations.

- Represent cutting-edge technologies that drive measurable ROI and sustainability outcomes.

- Join a team committed to customer and employee satisfaction with a focus on innovation, customer success, and delivering market-leading HVAC solutions.

- Competitive compensation, commission, and benefits package.