ZipRecruiter

Log In

Havenly
Havenly

25 Havenly Customer Experience Associate Jobs Hiring Near You

Havenly

Senior Textiles Designer

New York, NY · On-site

$111K - $119K/yr

... of Havenly's customers and aesthetic across our brands. * Can own the design process end to end ... A chat to learn about your experience, what you're looking for next, as well as a chance to ask any ...

Havenly

Studio Associate, Part Time - Burrow

Boston, MA · On-site

$18/hr

Burrow - now part of Havenly Brands - is seeking a Part-time Sales Associate to join our retail ... Demonstrated affinity for people and creating a memorable customer experience * Proven capability ...

Havenly

Senior Manager, Growth Marketing

Denver, CO · On-site

... customer acquisition across our family of seven brands: Havenly, Interior Define, The Inside ... Experience managing acquisition across multiple brands, business lines, or conversion events ...

Havenly

Manager, Lifecycle Marketing

New York, NY · On-site

Experience in lifecycle, CRM, or retention marketing managing multiple brands or business lines ... Havenly's employment decisions are made without regard to race, color, religion, national origin ...

Havenly

Trade Sales Account Manager

New York, NY · On-site

Experience working with a CRM and using data and analytics to inform outreach and decision-making ... Havenly's employment decisions are made without regard to race, color, religion, national origin ...

Havenly

Senior Product Manager

Denver, CO · On-site

$130K - $150K/yr

Design Services owns our interior design experience, from a new customer's style quiz to a booked ... At Havenly, we're building with AI as part of how we work. We're looking for people who are ...

Havenly

Senior Manager, Lifecycle Marketing

Denver, CO · On-site

The Role Havenly Brands is looking for a Senior Manager, Lifecycle Marketing to own CRM and ... Day-to-day management and development of a team (planned to consist of one or two associates, plus ...

Havenly

Director of Merchandising

New York, NY · On-site

... customer. This leader sits at the intersection of creativity and commerce, translating brand ... Some experience in home furnishings is required. * A genuine passion for home and home furnishings.

Havenly

Design Expert, Sales - Interior Define

Seattle, WA · On-site

$85K - $100K/yr

Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience-offering customizable, design-forward pieces defined by how our customers live and what they love.

Havenly

Design Expert, Sales - Burrow

Boston, MA · On-site

$50K - $60K/yr

Identify and act on opportunities to enhance sales and improve the overall customer experience ... At Havenly, we're committed to diversity and inclusion. We encourage all qualified candidates to ...

Havenly

Senior Product Designer (UI/UX)

New York, NY · On-site

You'll work across Havenly's AI-powered interior design platform and eCommerce experiences for our ... Translate complex customer needs into intuitive, elegant solutions that balance business goals with ...

Havenly

Senior Merchant

New York, NY · On-site

$125K - $150K/yr

About Havenly At Havenly Brands , we're building this generation's premier destination for all ... customer-facing AI design assistant, we're at the inflection point of a massive market ...

Havenly, Inc.

Senior Product Manager

Denver, CO · On-site

$130 - $150/hr

* Design Services owns our interior design experience, from a new customer's style quiz to a booked ... How we work with AI AI is central to how Havenly is building, and we're investing heavily in it ...

next page

Showing results 1-20

All JobsHavenly JobsHavenly Customer Experience Associate Jobs

Havenly Jobs Information

What other companies are hiring for Customer Experience Associate jobs?

What are the most popular jobs at Havenly?

What are the most popular categories at Havenly?

Infographic showing various Customer Experience Associate job openings at Havenly in the United States as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% Physical, and 20% Remote job distribution.

Senior Textiles Designer

Havenly

New York, NY • On-site

$111K - $119K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Havenly is looking for a Senior Textiles Designer to expand our textile collections, with a focus on hand-loomed and hand-knotted rugs. This role owns the development of new, signature styles from the ground up, translating our customers' modern aesthetic into heirloom-quality designs. You'll need to be equally comfortable in the weeds of day-to-day design execution and providing oversight for a growing design team. This role reports to the Head of Merchandising and works closely with Product Development, Merchandising, and Supply Chain.
Design & Development
  • Lead the design and development of Havenly Brand's textile collections, crafting original yet timeless styles that meet timelines and sales targets.
  • Identify assortment opportunities based on emerging trends, customer needs, and competitive research; partner with Product, Merchandising, and Analytics to layer on data that informs merchandising strategy.
  • Execute and oversee the creation of technical sketches, specifications, sample comments, and quality control documents that are clear and actionable across languages and varying literacy levels.
  • Manage the process hands-on to perfect design, quality, and sustainability of the product before samples are produced.
  • Partner with the Supply Chain team to ensure quality control standards are met throughout the product life cycle.

Team Leadership
  • Mentor a growing team and build an internal culture focused on elevated design, innovation, and sustainability.
  • Manage team priorities and align timelines across internal resources and artisan partners.
  • Oversee annual budgets for sampling and team travel.

Cross-Functional Partnership
  • Present new collections to leadership and internal teams through the lens of merchandising and mission.
  • Roll up your sleeves and help fill in gaps when needed - after all, we're a startup.

At Havenly, we're building with AI as part of how we work. We're looking for people who are genuinely curious about AI-assisted tools and eager to adopt them; this is about curiosity as much as existing expertise.
We Are Looking for People Who:
  • Have 8-10 years of hands-on experience in textile and rug design, including 4+ years managing a design team.
  • Have in-depth knowledge of manufacturing rugs made by hand in natural, sustainable materials, and a firm grasp of Havenly's customers and aesthetic across our brands.
  • Can own the design process end to end - from concept to production - crafting concise collection narratives and distilling key insights for leadership.
  • Approach ambiguous problems by figuring out what's broken and acting on it, not waiting to be told what's next.
  • Move fast, take real ownership of outcomes, and hold themselves to a high bar.
  • Collaborate well across teams, with a low-ego, no-drama approach to getting things done.
  • Are able to travel internationally as needed.

Bonus points if you also have strong sketching ability in Adobe Creative Suite or fluency in a second language.
The Details
  • Employment type: Full-time, exempt
  • Location: On-site in New York, NY.
  • Benefits: competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401(k) with company match, paid parental leave, plus Havenly-specific perks: free design services, furniture discounts, and merchandise/anniversary credits.
  • Work authorization: Applicants must be currently authorized to work in the United States on a full-time basis. We do not offer any sponsorship.

Interview Process
  • Introductory Interview: with Mo McGinnis, Director of People & Culture. A chat to learn about your experience, what you're looking for next, as well as a chance to ask any questions. (30 minutes)
  • Manager Interview: with Lee Mayer, our CEO. A deep dive into the specifics of the role. (30 minutes)
  • Experiential & Team Interview: with a variety of team members. This can include a take-home project, case interview, and/or live working session. You'll meet with teammates, cross-functional partners, direct reports, or execs. (2+ hours)
  • Offer!

Equal Opportunity
Havenly is an Equal Opportunity Employer. Havenly's employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
At Havenly, we're all about making space for better living. We consider it a privilege to help people create and refine their little corner of the world. Join our passionate team to make an impact, disrupt an industry, and make good design accessible to all.
Havenly celebrates differences and encourages everyone to bring their true selves to work. We take pride in ensuring every team member feels valued, heard, welcome, and has equal opportunity to thrive. We are committed to cultivating a diverse and inclusive team that is open to candidates of all backgrounds.
Our Core Values
  • Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
  • Overperform: work hard, move fast, be scrappy.
  • Stay Playful: no jerks, no whiners; have fun and keep perspective.
  • Act Like an Owner: be accountable, speak up, act in Havenly's best interest.

Apply