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Hanover Insurance Group
Hanover Insurance Group

61 Hanover Insurance Group Auto Claims Adjuster Jobs Hiring Near You

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Hanover Insurance Group Jobs Information

What is it like to work at Hanover Insurance Group?

Hanover Insurance Group is a company that values a collaborative and customer-centric culture, prioritizing teamwork and innovation to deliver exceptional results. The company's structure is organized into various business units, including personal lines, commercial lines, and specialty insurance, with a focus on creating a dynamic and inclusive work environment that fosters growth and development. Working at Hanover Insurance Group may appeal to candidates who are passionate about the insurance industry and seeking a challenging yet supportive work environment that offers opportunities for professional growth and advancement.

What makes Hanover Insurance Group an attractive place to work?

Hanover Insurance Group is a leading property and casualty insurer with a long history of stability and financial strength, operating in a highly competitive industry. The company offers a collaborative work environment that fosters innovation, with opportunities for employees to contribute to the development of new products and services, as well as a culture that values diversity, equity, and inclusion. Joining Hanover Insurance Group provides professionals with opportunities for growth and development, including training programs, mentorship, and career advancement opportunities in a dynamic and supportive work environment.

Do workers at Hanover Insurance get paid breaks?

Sometimes. Only some people get paid breaks.
53% of people say they don’t get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Hanover Insurance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

At Hanover Insurance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
76% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between July 2025 and August 2026.

Is the health insurance from Hanover Insurance affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Hanover Insurance?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 19 people who took the Breakroom Quiz between July 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 40% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers at Hanover Insurance worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Hanover Insurance workers get to choose the shifts they work?

Most people get to choose which shifts they work.
75% report that they have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.

How easy is it to get time off at Hanover Insurance?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Hanover Insurance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Hanover Insurance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
30% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Hanover Insurance?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Hanover Insurance good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Hanover Insurance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
95% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Hanover Insurance get to take their breaks without interruption?

Most people get breaks without interruption.
73% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Hanover Insurance?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Hanover Insurance enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Hanover Insurance recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Hanover Insurance?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Hanover Insurance?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Hanover Insurance’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Hanover Insurance is doing?

Most people feel well informed about how the company is doing.
89% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Auto Claims Adjuster jobs?

What are the most popular jobs at Hanover Insurance Group?

What are the most popular categories at Hanover Insurance Group?

Infographic showing various Auto Claims Adjuster job openings at Hanover Insurance Group in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% Physical, and 30% Remote job distribution.

Senior Auto Claims Adjuster

INSURICA, Inc

Marble Falls, TX • On-site

$77K - $114K/yr

Full-time

Re-posted yesterday

Insurica rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Job Summary
The Senior Auto Claims Adjuster is responsible for handling commercial auto losses, focusing on complex auto physical damage claims, disputed property damage liability claims, non-litigated bodily injury claims, and general liability claims.
Essential Job Functions
  • Investigate reports of loss by interviewing claimants, witnesses, and other involved parties, gathering evidence, police reports, photographs, and repair estimates
  • Engage and manage external vendors as needed in the investigation and evaluation of reports of loss
  • Determine liability by analyzing the facts of each case, including review of applicable laws and regulations
  • Ensure timely vehicle inspections to assess the extent of damage and determine cost of repairs, working with independent adjusters, vendors, and body shops as needed
  • Manage financial transactions associated with commercial auto claims, including reserves, payments, and recoveries, as well as negotiating settlements and ensuring fair compensation for loss
  • Apply the terms and conditions of the appropriate coverage forms to facts of loss as reported or developed during investigations
  • Consistently and frequently communicate with vehicle owners regarding the status of their claim, providing updates, answering questions, and ensuring a positive customer experience
  • Accurately and thoroughly document claims with all pertinent activity and rationale for decisions made and actions taken; prepare detailed reports documenting findings, decisions, and justification for settlements reached
  • Evaluate medical documentation to determine appropriate settlement amounts of third-party bodily injury claims
  • Negotiate settlements of bodily injury claims with claimants and attorneys
  • Ensure compliance with Medicare Secondary Payer Act
  • Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
  • Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities
This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.
Telecommuting opportunities vary by location, department, and business need and are subject to change, as needed. Each manager will provide details on any telecommuting opportunities, as well as scheduling, within their department.
Job Qualifications
  • 3 - 5 years of previous auto claim handling experience preferred
  • High school diploma or equivalent required
  • Bachelor's degree preferred, but not required
  • Possession of, or the ability to immediately attain, a Texas Adjuster's License required

Knowledge, Skills, and Abilities
  • Ability to interpret and correctly apply commercial auto coverage forms
  • Excellent customer service aptitude
  • Ability to work collaboratively and to resolve conflict using effective negotiation skills
  • Ability to manage and prioritize multiple tasks
  • Proficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)
  • Understand medical terminology
  • Self-motivated, with the initiative to prioritize and be self-directed
  • Ability to communicate effectively, both verbally and in writing
  • Excellent interpersonal skills, with the ability to interact effectively with both colleagues, customers, and managers, across all levels
  • Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
  • Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Work Conditions and Accommodations
  • Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
  • Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
  • Ability to lift up to 20 pounds occasionally
  • Requires operation of a computer workstation, including keyboard and video display
  • All requirements may be modified to reasonably accommodate physical or mental impairment

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