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Hancock Whitney
Hancock Whitney

60 Hancock Whitney Jobs Hiring Near You

Hancock Whitney Bank

Fully designs and aligns management communication with Hancock's strategic direction and management actions. * Facilitates consistent application of enhanced measurement principles and methodologies ...

Hancock Whitney Bank

No certification, licensure or registrations are required to successfully apply for this job; however, the following certifications from Hancock Bank's Computer Based Training (CBT) are required, if ...

Hancock Whitney Bank

No certification, licensure or registrations are required to successfully apply for this job; however, the following certifications from Hancock Bank's Computer Based Training (CBT) are required, if ...

Hancock Whitney Bank

Financial Advisor

Bradenton, FL · On-site

Attends annual compliance continuing education meeting held by Hancock Investment Services * Successfully completes required continuing education in compliance with both insurance and securities ...

Hancock Whitney Bank

Financial Advisor

Clearwater, FL · On-site

Attends annual compliance continuing education meeting held by Hancock Investment Services * Successfully completes required continuing education in compliance with both insurance and securities ...

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Hancock Whitney Jobs Information

Do workers at Hancock Whitney Bank get paid breaks?

No. Most people don’t get paid breaks.
74% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Hancock Whitney Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
96% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

At Hancock Whitney Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Hancock Whitney Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 18 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Hancock Whitney Bank?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 33% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers at Hancock Whitney Bank worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Hancock Whitney Bank workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and March 2026.

How easy is it for Hancock Whitney Bank workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Hancock Whitney Bank?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Hancock Whitney Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Hancock Whitney Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Hancock Whitney Bank?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Hancock Whitney Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Hancock Whitney Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Hancock Whitney Bank get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Hancock Whitney Bank?

Some people feel stressed here.
62% of people say they often feel stressed at work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Hancock Whitney Bank enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Hancock Whitney Bank recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Hancock Whitney Bank?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Hancock Whitney Bank?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Hancock Whitney Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Hancock Whitney Bank is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and July 2026.

What are the most popular titles at Hancock Whitney?

What are the most popular cities for Hancock Whitney jobs?

What are the most popular states for Hancock Whitney jobs?

What are the most popular job types at Hancock Whitney?

What are the most popular categories at Hancock Whitney?

Infographic showing various job openings at Hancock Whitney in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.

Contact Center Customer Service Representative (Onsite - Covington)

Hancock Whitney

Covington, LA • On-site

$13.25 - $17.25/hr

Other

Posted 14 days ago

Hancock Whitney Bank rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

94th of 173 rated banks

Job description

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.
JOB FUNCTION / SUMMARY:
The Contact Center provides client service support for business and retail clients. The Client Services Advisor 1 utilizes a variety of digital servicing tools to assist our clients with questions, provide solutions, protect clients' information and to ensure our clients feel valued and appreciated. This position is responsible for delivering Five Star Service to clients via email, chat, phone, and social media.
ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides Five Star service to our clients and technical assistance to answer questions and provide solutions for Online Banking, Mobile, text banking and e-pay.
  • Supports Debit and ATM transactions to include Dispute handling and reporting/replacing lost or stolen ATM and Check cards.
  • Identifies client financial needs, informs and recommends appropriate financial services or products on the telephone and gains customer agreement to refer to a Digital Banking team.
  • Supports client servicing for deposits and loans
  • Responsible for research with general banking items to include check and statement imaging, 1099/tax information, encoding errors, and the like.
  • Completes financial transactions; transfers between accounts, payments on loans, and initiates scheduled transfers and Account Transfer Overdraft Protection.
  • Recommends appropriate problem resolution, service, or department as necessary for further assistance and call resolution concerning client inquiries to enhance the clients experience.
  • Other duties and special projects as assigned by Senior Management.
  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
  • High school diploma or general education degree (GED)
  • 1+ year experience in high client contact environment dealing with customer resolution in any industry. Contact Center or Banking experience preferred.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
  • Excellent oral and written communication skills
  • Ability to navigate computer systems to facilitate client support
  • Attention to detail and effective time management skills
  • Ability to work under stress and meet deadlines
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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