... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
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15 Gopuff Driver Coordinator Jobs Hiring Near You
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Quick apply
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Quick apply
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Quick apply
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Miami, FL · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Miami, FL · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Sacramento, CA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Sacramento, CA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Seattle, WA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Seattle, WA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Phoenix, AZ · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Miami, FL · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Miami, FL · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Seattle, WA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Seattle, WA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Sacramento, CA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Support Specialist
Sacramento, CA · On-site
... coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Quick apply
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
Coordination with delivery drivers to ensure that all deliveries are executed seamlessly ... At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run ...
GoPuff Jobs Information
Do workers at Gopuff get paid breaks?
Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and March 2026.
36% of people say they don’t get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and March 2026.
Does Gopuff pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and July 2026.
At Gopuff, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.
Are part-time workers able to get health insurance from Gopuff?
Most people who work part-time can get health insurance.
67% of people who work fewer than 30 hours a week say they can get health insurance
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2025.
67% of people who work fewer than 30 hours a week say they can get health insurance
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2025.
Do part-time workers get paid time off at Gopuff?
Only some people who work part-time get paid time off.
50% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between May 2025 and December 2025.
50% of people who work part-time say they don’t get paid time off
Based on data from 6 people who took the Breakroom Quiz between May 2025 and December 2025.
Is the health insurance from Gopuff affordable enough for their workers?
Most people say the health insurance costs are okay.
73% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between April 2025 and April 2026.
73% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Gopuff?
Most people get paid time off work.
76% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and July 2026.
76% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
- 81% of people with changing schedules find out their shifts one week or less ahead of time.
- 14% of people with changing schedules find out their shifts two weeks ahead of time.
- 2% of people with changing schedules find out their shifts three weeks ahead of time.
- 2% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers at Gopuff worry about hours?
Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
49% of people report they worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Gopuff workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Gopuff workers to change shifts?
Some people find it hard to change shifts.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and August 2026.
48% of people report that it’s hard to change shifts if they need to.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and August 2026.
How easy is it to get time off at Gopuff?
Some people find it hard to get time off.
46% of people report it’s hard to get time off.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
46% of people report it’s hard to get time off.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Gopuff managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Gopuff spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.
How easy is it to take sick days at Gopuff?
Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and August 2026.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and August 2026.
Is working at Gopuff good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Gopuff feel treated with respect by their managers?
Most people feel treated with respect by their managers.
74% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
74% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Gopuff get to take their breaks without interruption?
Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and June 2026.
35% of people report that their breaks get interrupted.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at Gopuff?
Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
72% of people say they often feel stressed at work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Gopuff enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
45% of people report they don’t enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Gopuff recommend working with their team?
Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get enough training when they start at Gopuff?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people get support to advance at Gopuff?
Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people think Gopuff’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and August 2026.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers feel well informed about how Gopuff is doing?
Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 42 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Driver Coordinator jobs?
What are the most popular jobs at Gopuff?
What are the most popular categories at Gopuff?
Gopuff rating
4.9
Based on 53 frontline employees who took The Breakroom Quiz
18th of 24 rated food delivery companies
Job description
Join Gopuff as a Support Specialist where you will be responsible for resolving the organization’s most complex support issues across Customer, Driver, and Acquisition Support.
As a member of the Tier 3 support team, this role serves as the final internal escalation point when frontline teams and outsourced partners are unable to achieve resolution. The Support Specialist takes ownership of assigned issues, conducts the necessary investigation, coordinates with internal teams, and ensures customers and drivers receive a clear and appropriate resolution.
Provide Escalated Support
You Have:Provide direct support to customers and drivers whose issues have been escalated to the Tier 3 support team.
Handle VIP, high-profile, and executive escalations with the appropriate level of urgency, judgment, discretion, and communication.
Support customer retention efforts following critical issues, helping rebuild trust and reduce avoidable customer churn.
Investigate and resolve complex, sensitive, high-risk, or high-value contacts across all support inquiry types.
Take end-to-end ownership of assigned issues, including investigation, communication, cross-functional coordination, documentation, and follow-up.
Apply sound judgment when existing policies or procedures do not clearly address the situation.
Ensure resolutions are clear, appropriate, and aligned with company policies, customer experience standards, and business requirements.
Escalate issues requiring leadership, Legal, Compliance, or Safety review.
Provide resolution guidance and subject matter expertise to outsourced support team supervisors/managers who need assistance with complex issues.
Identify recurring escalations, process issues, system limitations, and areas of inconsistent policy interpretation.
Recommend improvements that reduce repeat contacts, unnecessary escalations, and customer effort.
Perform other responsibilities based on evolving business and operational needs.
- Bachelor's degree or equivalent experience
2+ years of experience in a Tier 3 role handling complex or escalated issues in a customer support or similar service environment.
Strong investigation, problem-solving, judgment, and decision-making skills, with the ability to own difficult issues through resolution.
Strong written and verbal communication skills and the ability to remain professional during sensitive or challenging interactions.
Professional fluency in spoken and written English and Spanish is strongly preferred.
Ability to interpret and apply policies while recognizing situations that require further escalation.
Ability to manage an individual workload and collaborate effectively with internal teams.
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About GoPuff
Sourced by ZipRecruiter
Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Philadelphia, PA, US
Year founded
2013