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Non-Safety Sensitive

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Job Summary

Provide optimal guest satisfaction, maximize revenue and minimize costs by effectively managing and overseeing all aspects of convention sales-service, bars, front-of-the-house (FOH) operations of the Buffet, Luckys, Prime Cut, Food Arcade and Bingo concessions.

Essential Job Duties

1. Display willingness to meet time demands of responsibilities. Available during peak business periods as needed to encourage operational success.
2. Establish and maintain the highest-level customer service standards. Promote responsible consumption of alcoholic beverages. Comply with F&B Department Alcoholic Beverages Control Policies and Procedures.
3. Encourage desired quality of food & beverage items served.
4. Professionally and effectively resolve customer complaints.
5. Lead marketing efforts to build restaurant, bar and convention business.
6. Document and report to F&B Director all incidents-of interest involving F&B employees and customers related to safety, security, service, products and performance. Maintain relevant written shift summaries.
7. Assist in preparation of annual budgets. Contribute to meeting/exceeding budget benchmarks. Explain variations: actual revenue and costs to budgeted revenue and costs.
8. Present ideas to: reduce costs; improve sales/customer satisfaction and employee performance. Evaluate plans as directed. Implement only those changes and additions to established policies and procedures that are approved by the F&B Director or Exec Chef/GS trainer
9. Perform human resource management tasks as directed related to: interviewing; hiring and promotion; creating and maintaining effective training programs; planning, assigning and directing work efficiently and effectively; motivating desirable work performance; appraising performance; rewarding and disciplining; addressing complaints and resolving problems.
10. Comply with sales transaction processing and reporting procedures for cash, credit cards, comps, discounts, coupons, gift cards and room charges. Adhere to Food & Beverage Variance Policy.
11. Comply with Company and Food & Beverage Department complimentary policies and procedures. Issue non-gaming comps to guests as needed to minimize/eliminate guest dissatisfaction and build customer loyalty. Maintain sensitivity to comp budget.
12. Provide timely and accurate information and reports as directed by the F&B Director, the Company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
13. Maintain a clean and safe working environment.
14. Communicate and network effectively with all F&B employees, other departments, and outside representatives in order to maintain a productive and effective department operation.
15. Safeguard and account for the assets of the owners.
16. Comply with policies and procedures required by the F&B Department, the Company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. Enforce all policies and procedures fairly.
17. Monitor the casino environment and follow established safety and food sanitation procedures to provide for the safety of guests and co-workers.
18. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
19. Display the highest standard of ethics in performance of all duties.

Supplemental Job Duties

1. Report to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
2. Maintain staffing levels that support desired customer service and reflect optimal allocation of human resources.
3. Conduct departmental or shift meetings to resolve operational problems, review policies, provide marketing/promotions information and communicate significant changes to operations or Casino.
4. Attend all required meetings and training sessions.
5. Maintain confidentiality.
6. Perform other job-related duties as assigned.

Supervisory Responsibilities

This position will have the authority to: make decisions necessary for carrying out the above listed job duties: hire, provide training opportunities, recommend merit increases and promotions, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling and invoke disciplinary action. This position may have other supervisory authority assigned as necessary through management. This position directly supervises the Food & Beverage Supervisors. This position has the authority, through proper channels, to procure any supplies and or equipment needed for the operation of assigned departments.

Physical Requirements/Working Conditions

May be exposed to loud and continual noise levels and a smoke-filled environment. Some lifting to 50 pounds may be required. Must be able to stand/walk for prolonged periods of time. Requires occasional bending, squatting, reaching above shoulder level, balancing, and pushing or pulling equipment. In-town and out-of-town travel will be required.

Minimum Job Qualifications

Knowledge/Education/Work Experiences: Must be at least 21 years of age. Requires a high school diploma and ten (10) years of significant casino food & beverage management experience in a variety of large scale food venues including banquets. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.

Skills/Abilities: Must be able to deal with the general public, customers, Tribal officials and employees with tact and courtesy. Must be able to perform work independently without supervision. Must be able to read and interpret business records and statistic reports. Must be able to compute and analyze all costs related to operations. Must be able to analyze and interpret policies established by administrators. Must be able to handle busy and stressful situations. Must possess poise and tact. Must be flexible with working hours and days off. Must have good planning and organizational skills. Must possess strong, professional written and verbal communication skills. Must be NRA ServSafe certified or receive the certification within 6 months of acquiring this position. Must be able to meet all internal supervisory or higher, training and education requirements.

Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.

Restrictions

This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.