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Freshpet

5 Freshpet Customer Service Representative Jobs Hiring Near You

Freshpet

VP, Logistics & Customer Service

Freemansburg, PA · On-site

$136K - $175K/yr

Exemplify the Freshpet safety culture by leading through example * Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams * Mentor and coach ...

Freshpet

Production Operator - Day Shift

Bethlehem, PA · On-site

$25.67/hr

Who We Are At Freshpet, our goal is to change the way people nourish their pets forever. We strive ... our customers. How You Will Make an Impact * Perform duties with a safety-first approach and ...

Freshpet

Production Operator - Night Shift

Bethlehem, PA · On-site

$24.92/hr

Who We Are At Freshpet, our goal is to change the way people nourish their pets forever. We strive ... our customers. How You Will Make an Impact * Perform duties with a safety-first approach and ...

Freshpet

Operator - Production (Production)

Ennis, TX · On-site

$21.70/hr

DAYSHIFT - The base rate for this position is $21.70 Who We Are At Freshpet, our goal is to change ... our customers. How You Will Make an Impact * Perform duties with a safety-first approach and ...

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Freshpet Jobs Information

What is it like to work at Freshpet?

Freshpet is a company that prioritizes innovation, quality, and customer satisfaction, fostering a culture that values collaboration and teamwork. The company's mission-driven approach is reflected in its state-of-the-art manufacturing facilities and commitment to producing healthy, natural pet food products. Working at Freshpet may appeal to candidates who are passionate about animal welfare, sustainability, and innovation, as the company offers opportunities for professional growth and development in a dynamic and fast-paced environment.

What makes Freshpet an attractive place to work?

Freshpet is a leading manufacturer of refrigerated pet food, recognized for its commitment to innovation and quality in the pet food industry. The company's workplace culture values collaboration, creativity, and a passion for pet care, offering a dynamic and supportive environment for employees to grow and develop their skills. Joining Freshpet provides opportunities for professionals to contribute to the company's mission of making a positive impact on the lives of pets and their owners, with a focus on innovation, growth, and professional development.

Do workers at Freshpet get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Freshpet pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

At Freshpet, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and March 2026.

Is the health insurance from Freshpet affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Freshpet?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and March 2026.

Do workers at Freshpet worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2025.

Do Freshpet workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to get time off at Freshpet?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.

Do jobs at Freshpet spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and April 2025.

How easy is it to take sick days at Freshpet?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Freshpet feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Freshpet get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Freshpet?

Some people feel stressed out here.
44% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Freshpet enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Freshpet recommend working with their team?

Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people get enough training when they start at Freshpet?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get support to advance at Freshpet?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people think Freshpet’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers feel well informed about how Freshpet is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and March 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Freshpet?

Infographic showing various Customer Service Representative job openings at Freshpet in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

VP, Logistics & Customer Service

Freshpet

Freemansburg, PA • On-site

$136K - $175K/yr

Other

Re-posted 25 days ago

Freshpet rating

8.6

Company rating: 8.6 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

30th of 438 rated food and drinks producers

Job description

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE
GENERAL SUMMARY
The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service. Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise. Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions. As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability. This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel.
PRIMARY RESPONSIBILITIES:
  • Exemplify the Freshpet safety culture by leading through example
  • Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams
  • Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development
  • Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration
  • Provide leadership and direction to the business as it relates to our logistics and customer service strategy
  • Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management
  • Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains
  • Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies
  • Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities
  • Deliver and manage financial targets and budgets
KEY ATTRIBUTES:
  • Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.
  • Advanced leadership, relationship management, project management and financial management skills
  • Simultaneously manage multiple projects while balancing short term vs. long term needs
  • Extensive negotiation, conflict management, and problem-solving skills
  • Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control
  • Self-starter with a strong sense of urgency and attention to detail
  • Excellent verbal and written communication skills
  • Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity
QUALIFICATIONS:
  • Bachelor's degree in business, supply chain, operations management, or a related field
  • MBA strongly preferred
  • Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry
  • Extensive experience in successful design and management of a temp-controlled, regulated food supply chain
  • Expert knowledge of GMP controls and food safety program management

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