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Framebridge

60 Framebridge Customer Service Team Lead Jobs Hiring Near You

Framebridge

Retail Store Manager: Tennyson

Denver, CO · On-site

The Role We're seeking a Store Manager who will lead our retail store team to deliver an ... Set the standard of offering exceptional customer service and representing the Framebridge brand in ...

Framebridge

Retail Store Manager: Plano

Plano, TX · On-site

The Role We're seeking a Store Manager who will lead our retail store team to deliver an ... Set the standard of offering exceptional customer service and representing the Framebridge brand in ...

Framebridge

Retail Store Manager: SOHO

New York, NY · On-site

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Recruit, interview, hire, onboard, and train great retail team members

Framebridge

PT Keyholder, Wellesley

Wellesley, MA · On-site

$15.25 - $19.25/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

Retail Part Time Keyholder: Plano

Plano, TX · On-site

$14 - $18.75/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

Retail Full Time Keyholder: Tennyson

Denver, CO · On-site

$15.25 - $20/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

Retail Part Time Keyholder: Rye

Rye, NY · On-site

$15.75 - $20.75/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

Retail Full Time Keyholder: Plano

Plano, TX · On-site

$14 - $18.75/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

PT Keyholder, Wellesley

Wellesley, MA · On-site

$15.25 - $19.25/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

PT Keyholder, Wellesley

Wellesley, MA · On-site

$15.25 - $19.25/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

Framebridge

PT Keyholder, Wellesley

Wellesley, MA

$15.25 - $19.25/hr

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores * Support onboarding and training great retail team members * Execute and improve ...

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Framebridge Jobs Information

Do workers at Framebridge get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and May 2026.

Does Framebridge pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
58% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Is the health insurance from Framebridge affordable enough for their workers?

Most people say the health insurance costs are okay.
67% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Framebridge?

Some people get paid time off from work.
40% of people say they don’t get paid time off.
Based on data from 5 people who took the Breakroom Quiz between August 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 60% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and August 2025.

Do workers at Framebridge worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

Do Framebridge workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Framebridge workers to change shifts?

Some people find it hard to change shifts.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Framebridge?

Some people find it hard to get time off.
64% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do Framebridge managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
44% of people say their manager changes their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at Framebridge spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Framebridge?

Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Framebridge feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
45% of people say they’re not treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Framebridge get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at Framebridge?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Framebridge enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Framebridge recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at Framebridge?

Some people didn’t get enough training when they started.
64% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at Framebridge?

Most people aren’t given support to advance their career here.
In the last year, 83% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Framebridge’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how Framebridge is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Team Lead jobs?

What are the most popular jobs at Framebridge?

What are the most popular categories at Framebridge?

Infographic showing various Customer Service Team Lead job openings at Framebridge in the United States as of August 2026, with employment types broken down into 59% Full Time, and 41% Part Time. Highlights an 97% Physical, and 3% Remote job distribution.

Retail Store Manager: Tennyson

Framebridge

Denver, CO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Framebridge rating

5.5

Company rating: 5.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title
Retail Store Manager: Tennyson
Job Description
Store Manager
Shift Details: Full-Time, Salary non-exempt | Flexibility required including evenings and weekends
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love-big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines - ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We're seeking a Store Manager who will lead our retail store team to deliver an exceptional customer experience while driving business results. As the heart of your store, you'll build a high-performing team, champion the Framebridge brand, and ensure every customer leaves inspired. This role reports to the District Manager.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As Store Manager, You Will:
  • Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
  • Recruit, interview, hire, onboard, and train great retail team members
  • Develop, execute, and continuously improve operational activities in our retail stores to ensure customer experience and financial goals are met
  • Work closely with the manufacturing facility to ensure seamless omni-channel operations
  • Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
  • Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
  • Coordinate in-store events with the Framebridge marketing team
  • Answer questions and troubleshoot issues using sound judgment
  • Offer suggestions to innovate and improve our retail experience
  • Help Framebridge deliver on our 100% happiness guarantee
  • Work a flexible schedule including evenings and weekends that meet the needs of the business

Who You Are:
  • Experience managing in a customer service, retail, or hospitality role
  • Demonstrated leadership ability with a minimum of 3 years experience as a Store Manager in a customer-facing sales or hospitality setting
  • Excited about building, developing, and coaching a high-performing retail team
  • An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
  • Strong analytical and problem-solving skills with a track record of delivering positive business results
  • Interest in design and excitement to work in a creative environment
  • Quick and eager learner of new tools, technology, products, and processes
  • Great time-management, organizational, and problem-solving skills
  • Adaptability and willingness to work flexible hours, including evenings and weekends
  • Degree in art, design, marketing or relevant fields preferred but not required

Physical Requirements:
This role requires the ability to perform the following physical tasks on a regular basis:
  • Standing for extended periods of time (up to 8 hours per shift)
  • Light lifting (up to 30 lbs) - carrying frames, supplies, or packaging materials
  • Bending, reaching, and light physical movement as needed in a retail or production environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Benefits & Perks:
  • Full medical, dental, and vision benefits
  • Generous retirement program - 401(k) and employer-funded pension plan
  • Parental leave and return program
  • Flexible Time Off and paid holidays
  • Framebridge employee Free Frame codes and discounts
  • Short-term disability and Life/AD&D Insurance
  • Employee Assistance Program (EAP)
  • Ongoing learning and development opportunities
  • Commuter benefits
  • Pet insurance
  • And more!

Salary Information:
The base range is $65,000 - $72,000, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.
Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
Equal Opportunity Employer:
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions - including hiring, promotion, and advancement - are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Time Type
Full time
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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