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Fox Factory
Fox Factory

60 Fox Factory Customer Service Representative Jobs Hiring Near You

Fox Factory

... customers worldwide. Our premium brand, performance-defining products and systems are used ... Represents Fox Factory Vehicles (PVD) at industry events and trade shows, supporting demand ...

FOX Factory, Inc.

Service Technician

Baxter, MN · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Understand customer requirements and accordingly recommend the right products or services. * May ...

Fox Factory

New Product Introduction Buyer

El Cajon, CA · On-site

$60K - $83K/yr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Place purchase orders, expedite, and provide customer service * Contact and maintain working ...

Fox Factory

Director, Sales PVD

... customers worldwide. Our premium brand, performance-defining products and systems are used ... Represents Fox Factory Vehicles (PVD) at industry events and trade shows, supporting demand ...

Fox Factory

Bat Decorator

Baton Rouge, LA · On-site

$13.50 - $17.25/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...

Fox Factory

Receiving and Shipping Specialist

Baxter, MN · On-site

$17.25 - $20.50/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Advise Service Manager of unusual occurrences seen on product. Uses advanced inspection methods ...

Fox Factory

Marketing Intern

Baton Rouge, LA · On-site

$14.50 - $19.25/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...

Fox Factory

Truck Assembler

Trussville, AL · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...

Fox Factory

Seat Installer (Prod)

Elkhart, IN · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Resolves customer concerns and questions. * Maintains all work records and parts used at each job ...

Fox Factory

Sewing Technician

Baton Rouge, LA · On-site

$14.50 - $17.25/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... customers worldwide. Our premium brand, performance-defining products and systems are used ...

Fox Factory

Seat Installer (Prod) - Lead

Elkhart, IN · On-site

$22.50 - $30.50/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Resolves customer concerns and questions. * Maintains all work records and parts used at each job ...

Fox Factory

Manager, Transportation

Elkhart, IN · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Serves as a point of contact for customers, building relationships and addressing complaints.

Fox Factory

Warehouse Dispatcher

Coldwater, MI · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Pull Freight orders as needed. * Assist Customer Service Technicians as needed. * Other duties as ...

Fox Factory

Warehouse Shipping

Coldwater, MI · On-site

$15.75 - $19/hr

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Pull and follow customer orders. * Verifies that merchandise is correct for the work order and ...

FOX Factory, Inc.

Warehouse Dispatcher

Coldwater, MI · On-site

What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products ... Pull Freight orders as needed. * Assist Customer Service Technicians as needed. * Other duties as ...

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Fox Factory Jobs Information

Do workers at Fox Factory get paid breaks?

Sometimes. Only some people get paid breaks.
53% of people say they don’t get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and April 2026.

Does Fox Factory pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and August 2026.

At Fox Factory, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
64% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Fox Factory affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at Fox Factory?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 80% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do workers at Fox Factory worry about hours?

Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and December 2025.

Do Fox Factory workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at Fox Factory?

Some people find it hard to get time off.
47% of people report it’s hard to get time off.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and August 2026.

Do Fox Factory managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at Fox Factory spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at Fox Factory?

Some people find it hard to take sick days.
44% of people report that it’s hard to take time off if they are sick.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and August 2026.

Is working at Fox Factory good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
44% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Fox Factory feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
36% of people say they’re not treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Fox Factory get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and August 2026.

Is it stressful to work at Fox Factory?

Most people feel stressed here.
71% of people say they often feel stressed at work.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Fox Factory enjoy their jobs?

Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people at Fox Factory recommend working with their team?

Not many people recommend working with their team.
82% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people get enough training when they start at Fox Factory?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people get support to advance at Fox Factory?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and August 2026.

Do people think Fox Factory’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and August 2026.

Do workers feel well informed about how Fox Factory is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Fox Factory?

What are the most popular categories at Fox Factory?

Infographic showing various Customer Service Representative job openings at Fox Factory in the United States as of August 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Nights. Highlights an 94% Physical, and 6% Remote job distribution.

Inside Sales Representative

FOX Factory, Inc.

Coldwater, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Fox Factory rating

5.1

Company rating: 5.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!
Position Summary:
Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction.
Position Responsibilities:
  • Understanding customer needs and requirements and provide relevant solutions
  • Understand and meet/exceed customer expectations
  • Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails
  • Routing qualified opportunities to the appropriate channels for further development and account set-up
  • Understand the off-road industry and competitors
  • Communicate with customers via phone, email
  • Ensure proper attention to every customer
  • Analyze the choices and financial capacities of every customer and suggest suitable products
  • They offer different alternatives to customers in their preferred choice of product
  • Demonstrate the methods of using products and resolve customer queries
  • Establish friendly relations with customers and maintain ongoing relations with the customers

Specific Knowledge, Skills or Abilities Required:
  • Strong phone presence and excellent listening skills are a must
  • Strong organizational skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Must be able to follow deadlines and work under pressure.
  • Meticulous attention to detail and accuracy in customer orders/requests.
  • Ability to meet and establish deadlines.
  • Flexibility and the ability to thrive in a fast-paced environment.
  • Intermediate to advanced MS Office expertise (emphasis on Excel).

Position Qualifications:
Education:
HS diploma or equivalent required
Experience:
1+ years of inside sales experience preferred
Understanding of suspension is a plus
Work Environment and Physical Requirements:
Office environment
Ability to sit for long periods of time
Focused period of time working on computer and telephone
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

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