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Forrest Solutions
Forrest Solutions

60 Forrest Solutions Helpdesk Analyst Jobs Hiring Near You

Digital Consultants, LLC

Helpdesk Analyst II

Quantico, VA · On-site

$63K - $70K/yr

... solutions while being a trusted partner and advisor to our customers. With a culture of ... Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ...

HighCloud Solutions

NC · On-site

$19.25 - $26.50/hr

Title EHR Helpdesk Analyst 2nd Shift Location Research Triangle Park, NC (Remote) Duration 11 Months Interview Type Webcam Interview Only Job Type C2C,W2 The EHR Helpdesk Analyst provides advanced ...

Focused HR Solutions

Helpdesk Analyst 8-11

Columbia, SC · On-site

$25 - $37/hr

Our direct client has an opening for a Helpdesk Analyst rec 10944-1 This position is up to 12 ... Use critical thinking to help develop IT solutions or troubleshoot problems * Offer great deskside ...

Digital Consultants LLC

Helpdesk Analyst II

Quantico, VA · On-site

$65K - $69K/yr

... solutions while being a trusted partner and advisor to our customers. With a culture of ... Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the ...

OpSec

Helpdesk Analyst - SA

Jackson Heights, NY · On-site

$21.50 - $29.50/hr

... Help desk role is to provide 1st line support and guidance to ensure requests, issues, orders, and ... solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has ...

Digital Consultants LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K/yr

... solutions while being a trusted partner and advisor to our customers. With a culture of ... Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ...

Digital Consultants, LLC

Helpdesk Analyst I

Quantico, VA · On-site

$48K - $52K/yr

... solutions while being a trusted partner and advisor to our customers. With a culture of ... Digital Consultants is seeking a Help Desk Analyst I to join our team! This position is part of the ...

Conduent, Inc.

Technical Helpdesk Analyst

TX · Remote

$47K - $62K/yr

Technical Helpdesk Analyst About the Role: Conduent is seeking a Service Desk/Software Support ... Through our dedicated associates, Conduent delivers mission-critical services and solutions on ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

Document repeatable solutions in internal knowledge base * Identify automation opportunities ... helpdesk or MSP experience * Strong Windows troubleshooting capability * Microsoft 365 ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.50 - $26.50/hr

Document repeatable solutions in internal knowledge base * Identify automation opportunities ... helpdesk or MSP experience * Strong Windows troubleshooting capability * Microsoft 365 ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Document repeatable solutions in internal knowledge base * Identify automation opportunities ... helpdesk or MSP experience * Strong Windows troubleshooting capability * Microsoft 365 ...

Jün Cyber

L1 Helpdesk Analyst

Saint Petersburg, FL · On-site

$19.75 - $26.75/hr

Document repeatable solutions in internal knowledge base * Identify automation opportunities ... helpdesk or MSP experience * Strong Windows troubleshooting capability * Microsoft 365 ...

NHS Management

Helpdesk Analyst - Level 1

Tuscaloosa, AL

$17 - $23.25/hr

Keep records of issues and solutions to help improve our support process * Provide one-on-one training to staff who need extra help * Escalate more complex technical issues to vendors or senior ...

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Forrest Solutions Jobs Information

What makes Forrest Solutions an attractive place to work?

Forrest Solutions is a reputable company in the industry, known for its commitment to delivering innovative solutions and exceptional customer service. The company's workplace culture values collaboration, creativity, and continuous learning, providing employees with opportunities to grow professionally and contribute to meaningful projects. By joining Forrest Solutions, individuals can expect to be part of a dynamic team that fosters growth, innovation, and impact, making it an attractive place to build a career.

What other companies are hiring for Helpdesk Analyst jobs?

Helpdesk Analyst II

Digital Consultants, LLC

Quantico, VA • On-site

$63K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it's the Digital family.


Digital Consultants is seeking a Helpdesk Analyst II to join our team! This position is part of the IT Technology Development division within the NCIS ITD organization. 


Duties to include:

  • Troubleshoot, resolve, or escalate tickets that have been assigned
  • Initiate and resolves service request/problem incidents
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Route calls to product line specialists, application, or system support specialists
  • Maintains and updates records and tracking databases
  • Support all special projects. Ex. office moves, printer/scanner refresh, DONAA setup/tear down, training room set up, etc.
  • Support Tier 1 with answering calls, inputting tickets, account creations, password resets, and all other daily duties as needed
  • Provide training assistance to Tier 1
  • Assist, as needed, to the VIP team
  • Alerts management to recurring problems and patterns of problems
  • Works with system administrators and developers to ensure services/incidents are completed
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

  • 5 years of IT support experience
  • Clearance: Top Secret/SCI
  • Certification: DoD 8570 IAT Level II Certification to include Security +CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP

Compensation and Benefits: The salary range for this position is $63,000 - 70,000 depending on experience.

The company offers the following benefits to permanent, full-time employees:

  • Paid Time Off (PTO)
  • Group health plans
  • Income protection and supplemental benefits
  • 401(k) plan with company matching
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Pet insurance options
  • Employee Assistance Program (EAP)
  • Equal Opportunity & Accommodations

Digital Consultants, an inclusive and welcoming company, is fully committed to committing to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. 


We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information and let us know how we can assist you.

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