14 Flare Customer Service Representative Jobs Hiring Near You

Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.

TL;DR: We are a bunch of nerds who help protect our clients' data (and people in their network) by locating cyber risks.

Your purpose and impact:

• Partner with the sales team to articulate the value of the Flare platform to prospective customers
• Understand customer requirements, field technical questions, and demonstrate platform capabilities by finding a prospects exposures
• Develop use-cases, technical demos, and manage Proof of Concepts (POCs) end-to-end
• Build strong relationships with technical stakeholders in customer organizations
• Deliver threat briefings to sector ISACs (FS-ISAC, H-ISAC, RH-ISAC), connecting active cybercrime campaigns to the exposure member organizations actually face
• Act as the analyst in the middle for enterprise customers and prospects, interpreting Flare findings in real time: leaked credentials, exposed infrastructure, threat actor mentions, and infostealer infections tied to their environment
• Train sales team members on the technical aspects of Flare's platform
• Act as a technical consultant across Flare, supporting product, marketing, and other initiatives
• Collaborate with the Threat Intelligence Research team, feeding field observations back into research and product, and contributing findings to external content where appropriate
• Stay current on the CTI and cybercrime ecosystem (stealer logs, phishing kits, ransomware and extortion groups, initial access brokers, credential and data markets, dark web and Telegram) and keep that knowledge mapped to customer risk
• Represent Flare at events, speaking engagements, and webinars; contribute to content like tutorials and videos
• Support deal execution across multiple time zones (East to West coast), as required
• Flexibility to travel as needed

You'll be a perfect fit if:

• You bring relevant pre- and/or post-sales experience from a cybersecurity vendor in the threat intelligence space, or relevant client support experience in a cybersecurity services role
• You have hands-on familiarity with the cybercrime ecosystem: stealer logs, phishing kits, underground forums and markets, Telegram, and the actors and infrastructure behind them
• You are able to write simple automations in Python or Go
• You're comfortable as the primary technical contact during the sales process - leading demos, owning POCs, and resolving blockers
• You have a keen attention to detail and pride yourself on thorough, accurate documentation
• You consistently keep stakeholders updated - no one ever has to chase you
• You have cybersecurity, OSINT, or threat intelligence expertise in areas such as:
  • Cybercrime, e-crime, or darkweb investigations
  • Incident Response
  • Penetration testing or Red Teaming
  • Threat Hunting & Research
• You're comfortable delivering threat briefings to community or ISAC audiences, not just customer demos
• You can confidently engage with both technical and non-technical audiences - from analysts to executives
• You're comfortable with structured processes but also thrive in the ambiguity of a startup ("building the plane as it's flying")
• You lead with curiosity and empathy, and genuinely care about clients and colleagues
• You value feedback, embrace radical candor, and are motivated to continually improve

It's even better if you have:

• Experience building or refining pre-sales and technical sales processes
• Ability to create technical enablement content (talk tracks, demo scripts, objection guides)
• Existing relationships in sector ISACs or security working groups
• A public research footprint: published research, conference presentations (DEF CON, BSides, Shmoocon, etc.), or media citations
• History of working closely with product, marketing, or customer success to bring customer insights into strategy
• Experience at an early-stage startup and a knack for balancing speed with quality
• Willingness to pitch in outside your role when it helps the team succeed

What it's like to be part of Flare:

• You will find a people-first company where work-life balance is valued. You'll receive:
  • Competitive salary
  • Bonus structure with uncapped sales commissions
  • Stock options
  • Health coverage and pension plan
  • Flexible, work from anywhere
  • Unlimited vacation
  • Fun, company events; like "Flamping, curling, rock climbing
• You will join a high-growth, innovative scale up where you'll see your impact immediately and be empowered to take on challenges for your personal and professional growth.
• You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media.