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First Merchants

120 First Merchants Customer Service Representative Jobs Hiring Near You

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First Merchants Jobs Information

What is it like to work at First Merchants?

First Merchants is a community-focused bank that values a culture of teamwork, integrity, and customer service, striving to create a positive impact in the communities it serves.

The company operates with a regional banking model, allowing for a more personalized approach to customer relationships and a collaborative team structure that encourages open communication and knowledge sharing. First Merchants also prioritizes employee development, offering training and education programs to support career growth and advancement.

Working at First Merchants may appeal to individuals who value community involvement, are passionate about delivering exceptional customer experiences, and are looking for a stable and supportive work environment that offers opportunities for professional growth and development.

What makes First Merchants an attractive place to work?

First Merchants is a leading regional bank in the Midwest, known for its commitment to community banking and customer-centric approach. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and advancement. By joining First Merchants, individuals can contribute to the bank's mission of delivering exceptional financial services and make a meaningful impact in their communities.

Do workers at First Merchants Bank get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Does First Merchants Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

At First Merchants Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from First Merchants Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at First Merchants Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at First Merchants Bank worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for First Merchants Bank workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at First Merchants Bank?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at First Merchants Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at First Merchants Bank?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at First Merchants Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at First Merchants Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at First Merchants Bank?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at First Merchants Bank?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at First Merchants Bank?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think First Merchants Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how First Merchants Bank is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at First Merchants?

What are the most popular categories at First Merchants?

Infographic showing various Customer Service Representative job openings at First Merchants in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

HR Risk & Compliance Specialist

First Merchants Bank

Columbus, OH • On-site

Full-time

Posted 11 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 171 rated banks

Job description

First Merchants Bank is seeking a HR Risk & Compliance Specialist to join our team! This position will provide operational and administrative support for Human
Resources risk management, compliance, governance, investigations, and audit activities. This role assists with compliance monitoring, audit coordination, investigation administration, policy governance, corrective action tracking, risk reporting, and process improvement initiatives.

As part of this role, you will:

  • Assist with HR risk assessments, risk action plans, and control documentation.
  • Coordinate internal and external HR audit requests and supporting evidence.
  • Conduct routine audits of HR files, processes, and records.
  • Assist in maintaining investigation logs, files, metrics, timelines, and documentation.
  • Support investigation administration and confidential case tracking.
  • Track corrective actions resulting from audits, investigations, and compliance reviews.
  • Assist with policy, handbook, and procedure reviews and updates.
  • Prepare HR risk, compliance, investigation, and audit reporting.
  • Support business continuity and governance activities within HR.
  • Provide operational and administrative support to leave of absence function.
  • Serve as primary back-up for the HR Shared Services Associate role and support MyHR operations as needed.
  • Assist with special projects and process improvement initiatives.

To be successful in this position, we require the following:

  • High School Diploma or equivalent (GED).
  • Minimum of three (3) years of administrative experience with one (1) year of experience in a Human Resources role.

The following would be a plus:

  • Bachelor's degree in Human Resources, Business, or related field.
  • HR training or certifications.
  • Experience working with audit preparations.
  • HRIS experience.
  • Experience supporting investigations, compliance, or risk-related activities.
  • Strong organizational and communication skills.
  • Ability to handle confidential and sensitive information.
  • Proficiency with Microsoft Office applications.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

What First Merchants Bank employees say

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