ZipRecruiter

Log In

First Merchants
First Merchants

120 First Merchants Customer Service Representative Jobs Hiring Near You

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester ... You will be the face and voice to Domino's customers as the first responder. Daily Routine: * Greet ...

Farmers & Merchants Bank

CSR Trainee

Milford, NE · On-site

$14.50 - $19.75/hr

Customer Service Representative Trainee Farmers & Merchants Bank is a family owned, chartered institution with office locations in 12 communities in Nebraska, and about 100 employees. We have ...

HAN Staff

Customer Service Representative

Randolph, NJ · On-site

$16.50 - $22.25/hr

Customer Service Representative - Randolph , New Jersey Local Pay: $ 16.00 /hour W2 Join our team ... Stock, organize, label, and replenish merchandise on shelves and displays. * Receive, unpack ...

First Merchant's Bank

Service Associate (Teller)

Grabill, IN · On-site

$13 - $17.25/hr

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN

$14.75 - $20/hr

... vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing ... Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first ...

dbi

Customer Service Representative

Slidell, LA · On-site

$13.75 - $18.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... first quality standards for all merchandise. * Support all cash wrap behaviors and processes ...

previous pagenext page

Showing results 21-40

All JobsFirst Merchants JobsFirst Merchants Customer Service Representative Jobs

First Merchants Jobs Information

What is it like to work at First Merchants?

First Merchants is a community-focused bank that values a culture of teamwork, integrity, and customer service, striving to create a positive impact in the communities it serves.

The company operates with a regional banking model, allowing for a more personalized approach to customer relationships and a collaborative team structure that encourages open communication and knowledge sharing. First Merchants also prioritizes employee development, offering training and education programs to support career growth and advancement.

Working at First Merchants may appeal to individuals who value community involvement, are passionate about delivering exceptional customer experiences, and are looking for a stable and supportive work environment that offers opportunities for professional growth and development.

What makes First Merchants an attractive place to work?

First Merchants is a leading regional bank in the Midwest, known for its commitment to community banking and customer-centric approach. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and advancement. By joining First Merchants, individuals can contribute to the bank's mission of delivering exceptional financial services and make a meaningful impact in their communities.

Do workers at First Merchants Bank get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Does First Merchants Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

At First Merchants Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from First Merchants Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at First Merchants Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at First Merchants Bank worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for First Merchants Bank workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at First Merchants Bank?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at First Merchants Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at First Merchants Bank?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at First Merchants Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at First Merchants Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at First Merchants Bank?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at First Merchants Bank?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at First Merchants Bank?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think First Merchants Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how First Merchants Bank is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at First Merchants?

What are the most popular categories at First Merchants?

Infographic showing various Customer Service Representative job openings at First Merchants in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Client Relationship Representative Reserve

First Merchants Bank

Sterling Heights, MI

Full-time

Re-posted 27 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 171 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative (Universal Banker) - Reserve to join our team! This full-time position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services that meet the current and future financial needs of bank customers. We support you so you can exceed personal sales and service goals while delivering a meaningful customer experience.

As part of this role, you will:

  • Provide excellent customer service by:
    • Responding to customer requests for banking transactions.
    • Answering customer inquiries and problems with solutions that meet the customer’s current needs.
    • Continually building customer loyalty and customer advocates.
  • Contribute to overall banking center operation by:
    • Balance cash, daily transactions, vault and ATM.
    • Understanding and ensuring compliance, regulations and reporting.
    • Following information security policy and verification procedures to protect customer privacy.
    • Assist with opening and/or closing banking center.
  • Actively participate in a high performing sales environment by:
    • Selling bank products, making customer referrals and other activities to support the goals.
    • Knowing about all bank products.
    • Participating in daily/weekly meetings and coaching sessions.
  • Lead and act as an example to others by:
    • Training, coaching, and guiding staff with operational and sales skills.
    • Attending and/or completing applicable and required training sessions.
    • Actively participating in leading the sales and service activities at the Banking Center.
    • Assisting in banking center operations and ensure policies and procedures are followed.

To be successful in this position, we require the following:

  • High School Diploma or Equivalent.
  • Minimum of 6 (six) months of experience selling products or services.
  • Minimum of 1 (one) year of sales, banking and/or related experience.
  • Extensive travel required, must have the ability to travel daily to banking centers within assigned region.
  • S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). This must be met within 3 (three) months of hire date.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:

  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!

What First Merchants Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom