Engagement Center Specialist I
Powell, OH · On-site
Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account ...
First Commonwealth Bank
79 jobs near Columbus, OH
Engagement Center Specialist I
Powell, OH · On-site
Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account ...
Works closely with assigned Relationship Managers to manage a large and or complex portfolio of Corporate Banking clients. Oversees, along with Relationship Manager(s), receipt and ongoing review of ...
Works closely with assigned Relationship Managers to manage a large and or complex portfolio of Corporate Banking clients. Oversees, along with Relationship Manager(s), receipt and ongoing review of ...
... to Bank's requirements and approved structure, and provide support to Attorney Prepared loan documentation team by completing miscellaneous tasks as needed. A bachelor's degree in accounting or ...
... to Bank's requirements and approved structure, and provide support to Attorney Prepared loan documentation team by completing miscellaneous tasks as needed. A bachelor's degree in accounting or ...
Monitors the portfolio and develops workout and rehabilitation strategies and action plans to better protect and improve the bank's position. Furthermore, this role also ensures strict adherence to ...
Monitors the portfolio and develops workout and rehabilitation strategies and action plans to better protect and improve the bank's position. Furthermore, this role also ensures strict adherence to ...
Builds and increases the First Commonwealth Mortgage Banking loan portfolio and Mortgage Banking pipeline by attracting retail mortgage customers through leads and sales generation activities. Drives ...
Builds and increases the First Commonwealth Mortgage Banking loan portfolio and Mortgage Banking pipeline by attracting retail mortgage customers through leads and sales generation activities. Drives ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
Builds and increases the First Commonwealth Mortgage Banking loan portfolio and Mortgage Banking pipeline by attracting retail mortgage customers through leads and sales generation activities. Drives ...
Builds and increases the First Commonwealth Mortgage Banking loan portfolio and Mortgage Banking pipeline by attracting retail mortgage customers through leads and sales generation activities. Drives ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
The Equipment Finance Group Middle Market Sales Officer is a senior sales professional responsible for developing and managing relationships with First Commonwealth Bank's middle-market and ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
Relationship Banker
Natrona Heights, PA · On-site
$16.75 - $22/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Natrona Heights, PA · On-site
$16.75 - $22/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Somerset, PA · On-site
$15.50 - $20.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Somerset, PA · On-site
$15.50 - $20.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
Relationship Banker
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Pittsburgh, PA · On-site
$18 - $23.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
White Oak, PA · On-site
$17.25 - $22.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
White Oak, PA · On-site
$17.25 - $22.50/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Monaca, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Monaca, PA · On-site
$17 - $22.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
As a Loan Originations Specialist, your primary responsibility is to represent First Commonwealth Bank in a positive, professional, and personal manner while performing tasks necessary in being the ...
Relationship Banker
Cincinnati, OH · On-site
$17.75 - $23.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Cincinnati, OH · On-site
$17.75 - $23.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Funds Management Specialist
Indiana, PA · On-site
... ensure First Commonwealth maintains established reserve, while monitoring coin and currency ... Monitors collateral balance in the bank's Treasury Tax and Loan Note account. 13. Works closely ...
Funds Management Specialist
Indiana, PA · On-site
... ensure First Commonwealth maintains established reserve, while monitoring coin and currency ... Monitors collateral balance in the bank's Treasury Tax and Loan Note account. 13. Works closely ...
Relationship Banker
Bridgeville, PA · On-site
$17.75 - $23.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Relationship Banker
Bridgeville, PA · On-site
$17.75 - $23.25/hr
As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
As a First Commonwealth Senior Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer ...
Full-time
Posted 6 days ago
First Commonwealth Bank rating
7.7
Based on 11 frontline employees who took The Breakroom Quiz
71st of 141 rated banks
Job description
Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
Essential Job Responsibilities__________________________________
1. Handles incoming service calls from customers including but not limited to:
a. existing deposit and loan account inquiries ,
b. account maintenance requests, including name and address changes
c. Online Banking and Mobile Banking access issues and inquiries,
d. Online BillPay and Mobile Deposit inquiries,
e. debit card transaction inquiries, hot cards, replacements, and new card account opening
f. details on rates and promotional offerings ,
g. general “switchboard” type transfers to other employees, departments
h. calls transferred from the integrated voice response system
2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients).
3. Makes outbound client service and support calls.
4. Initiates and actively participates in client conversations to determine and appropriately address client needs.
5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products.
6. Participates in several departmental sales contests per year in support of sales referral goals.
7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis.
8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises).
9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge.
Bona Fide Occupational Qualifications___________________________
1. High school diploma or equivalent is required.
2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required.
3. Proficient computer skills and ability to learn company utilized systems is required.
4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.