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First Advantage
First Advantage

24 First Advantage Information Security Analyst Jobs Hiring Near You

First Advantage

$70K - $85K/yr

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers ... genetic information, veteran or military status, or any other characteristic protected by ...

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First Advantage Jobs Information

Do workers at First Advantage get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Does First Advantage pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

At First Advantage, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from First Advantage affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get paid time off at First Advantage?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and March 2026.

Do workers at First Advantage worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do First Advantage workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
43% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at First Advantage?

Most people find it easy to get time off.
93% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Do First Advantage managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at First Advantage spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at First Advantage?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Advantage feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Advantage get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at First Advantage?

Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Advantage enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at First Advantage recommend working with their team?

Only some people recommend working with their team.
47% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at First Advantage?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at First Advantage?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think First Advantage’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how First Advantage is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and March 2026.
What other companies are hiring for Information Security Analyst jobs?
What are the most popular jobs at First Advantage?
What are the most popular categories at First Advantage?
Infographic showing various Information Security Analyst job openings at First Advantage in the United States as of August 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 80% Physical, and 20% Remote job distribution.

Technical Support Analyst - Integrations, Tier 2

First Advantage

Remote

$70K - $85K/yr

Full-time

Re-posted 17 days ago

First Advantage rating

9.0

Company rating: 9.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

23rd of 488 rated business services

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution.
If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT
Who You Are:
  • Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies.
  • Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies.
  • Troubleshoots intermediate to advanced problems and recommends appropriate actions.
  • Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues.
  • Manages customer expectations and competing priorities.
  • Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned.
  • Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles.
  • Escalates issues and works directly with Products/ Engineering to resolve complex support problems.

What You'll Do:
  • Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals.
  • Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests.
  • Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
  • Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
  • Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.

What You Will Need to be Successful:
  • Associate or Bachelor's degree, ideally in Computer Science or Technology field.
  • Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring
  • Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365
  • Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services).
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently.
  • Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams.
  • Detail-oriented, with strong organizational and multitasking abilities
  • Proven experience in application or production support, preferably in a role focused on application support.
  • Familiarity with database technologies (SQL, MongoDB).
  • Basic understanding of HTML debugging and XSLT transformations.
  • Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira).

What Are You Waiting For? Apply Today!
You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
The salary range for this position is approximately $70,000-85,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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