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13 Finch Customer Service Representative Jobs Hiring Near You

Finch

Technical Support Engineer

San Francisco, CA · Hybrid

$110K - $130K/yr

... service for our customers. What You'll Do * Spearhead the definition of "technical customer support" at Finch and scale the team * Shape how Finch is perceived by the developer community * Manage ...

Finch

Technical Support Engineer

San Francisco, CA · On-site

$110K - $130K/yr

... service for our customers. What You'll Do * Spearhead the definition of "technical customer support" at Finch and scale the team * Shape how Finch is perceived by the developer community * Manage ...

Finch

Developer Success Engineer

San Francisco, CA · On-site

Scale developer adoption, helping customers integrate with the Finch API across hundreds of ... Background in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.

Finch

Developer Success Engineer

San Francisco, CA · Hybrid

$140K - $170K/yr

Scale developer adoption, helping customers integrate with the Finch API across hundreds of ... Background in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.

Finch

Sales Development Representative

New York, NY · On-site

$90K - $120K/yr

... data in our CRM so the team can move fast with confidence. * Represent Finch at legal tech ... Familiarity with the legal industry or experience selling into professional services. * Experience ...

Finch

Account Executive

New York, NY

Represent Finch at legal tech events and conferences as the category grows. Who We Have in Mind ... Familiarity with the legal industry or selling into professional services firms. This Role Might ...

Finch

Senior Developer Success Engineer

San Francisco, CA · On-site

$65 - $84/hr

... with Finch's most strategic customers. You'll proactively manage a vital portfolio, driving ... Services, or Developer Success. * A track record of independently managing a portfolio of technical ...

Finch

Brand Content Creator (Contract)

New York, NY

About Finch We believe every American household deserves access to counsel in life's biggest ... One interview or one customer story, stretched into a week of content. Your AI workflows multiply ...

Finch

Senior Software Engineer, Backend

San Francisco, CA · Hybrid

$200K - $220K/yr

Design, build, and maintain powerful services to enable Finch's data presentation layer. * Lead the ... customers. * Deploy code daily. * Understand roadmap priorities and write code focused on ...

Finch

Senior Software Engineer, Backend

San Francisco, CA · On-site

$200K - $220K/yr

Design, build, and maintain powerful services to enable Finch's data presentation layer. * Lead the ... customers. * Deploy code daily. * Understand roadmap priorities and write code focused on ...

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Technical Support Engineer

Finch

San Francisco, CA • Hybrid

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team
We're a team of problem solvers who aren't afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. 

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns.  

About The Role
Our Technical Support Engineers (TSE) are essential to enhancing customer experience at Finch. TSEs are expert Finch users, offering meaningful technical solutions for anyone that has a question or challenge. Outside of managing inbound tickets, TSEs are focused on scaling knowledge of the Finch ecosystem to any current or prospective Finch customer.
 
Acting on creative ideas, we strive to proactively surface the right information to the right user at the right time. In the TSE role, you'll primarily partner with our Developer Success, Engineering, and Product teams to deliver the optimum service for our customers. 
What You'll Do
  • Spearhead the definition of "technical customer support" at Finch and scale the team
  • Shape how Finch is perceived by the developer community
  • Manage technical and product issues and escalations to deliver high level of developer satisfaction with Finch
  • Thoroughly investigate and own issues by identifying the root cause, identifying symptoms, and quantifying its scope and severity
  • Build cross-functional relationships with product, engineering, sales, and developer success to refine Finch's value proposition in the developer community
  • Become an authority on Finch's API, products, and integrations to encourage developers to use our products more widely
  • Write code samples, tutorials, and technical articles for the developer community
What You'll Bring
  • Creating tickets, triaging them, and sending a first response message within 2 hours of initial submission during work hours
  • Having a working knowledge of the codebase and being responsible for L2 support within 3 months to allow identification of whether something is a bug or not, and produce a reasonable estimate of time needed. L2 support is categorized as issues that require code-level knowledge.
  • Responsible for L1 support within the first month. L1 support is categorized as commonly occurring questions that can be answered with a canned response.
  • Tracking commonly occurring questions, generating reports on issues and enhancements, and writing new knowledge articles to reduce ticket volume.
  • Reduce initial investigations to on-call engineering by 50% within 6 months of joining.
Success Looks Like
  • System design skills and experience working with distributed systems
  • Experience using Git in a professional environment
  • Proven proficiency in Computer Science, Engineering, or a related development field
What We Offer
  • Competitive equity with a 10-year exercise window
  • Full medical, dental, and vision coverage (100% for employees, 85% for dependents)
  • Unlimited PTO (with a 3-week minimum)
  • 401(k) plan
  • Regular team offsites and meetups
  • Hybrid work: 2+ days/week in our SF Office
$110,000 - $130,000 a year
Finch's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We want all full time employees to be invested in Finch and to be able to take advantage of that investment, so our equity grants include a 10-year exercise window.
 
We also offer exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation range for this role is: $110,000 - $130,000.
 
Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
This is a hybrid role requiring two days per week in our downtown San Francisco office.

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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