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Family Express

60 Family Express Customer Service Representative Jobs Hiring Near You

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Family Express Jobs Information

What is it like to work at Family Express?

Family Express is a convenience store chain that prioritizes customer satisfaction and employee well-being, fostering a supportive and collaborative work environment.

The company operates with a flat organizational structure, allowing employees to take on various roles and responsibilities, and encourages open communication among team members. Family Express stores are designed to be welcoming and efficient, with a focus on providing excellent customer service and a wide range of products and services.

Working at Family Express may appeal to individuals who value flexibility, autonomy, and opportunities for growth and development, as the company offers competitive wages, benefits, and training programs to support employees in their careers.

What makes Family Express an attractive place to work?

Family Express is a well-established convenience store chain in the Midwest region of the United States, known for its commitment to customer satisfaction and community involvement. The company offers a dynamic work environment that values teamwork, innovation, and employee growth, with opportunities for advancement and professional development through ongoing training and education. By joining Family Express, individuals can contribute to the company's mission of providing exceptional customer service and making a positive impact in the communities they serve.

Do workers at Family Express get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Does Family Express pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

At Family Express, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and December 2025.

Is the health insurance from Family Express affordable enough for their workers?

Only some people say the health insurance costs are okay.
58% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at Family Express?

Some people get paid time off from work.
67% of people say they don’t get paid time off.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 16% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 16% of people with changing schedules find out their shifts three weeks ahead of time.
  • 52% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 25 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at Family Express worry about hours?

Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Family Express workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it for Family Express workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at Family Express?

Some people find it hard to get time off.
36% of people report it’s hard to get time off.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Family Express managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Family Express spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
31% of people report that their job takes up time that they don’t get paid for.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at Family Express?

Most people find it hard to take sick days.
81% of people report that it’s hard to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Family Express good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
69% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Family Express feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Family Express get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.

Is it stressful to work at Family Express?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Family Express enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Family Express recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Family Express?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Family Express?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Family Express’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Family Express is doing?

Only some people feel well informed about how the company is doing.
48% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Family Express?

What are the most popular categories at Family Express?

Infographic showing various Customer Service Representative job openings at Family Express in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Food Service Specialist

Family Express Corporation

Griffith, IN

Full-time

Re-posted 15 days ago

Family Express rating

5.6

Company rating: 5.6 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

21st of 47 rated convenience stores

Job description

Description

Job Title: Food Service Specialist

FLSA status: Non-Exempt

Department: Operations

Reports to: Store Manager


Position summary: The Food Service Specialist is a front-line position that effectively and professionally interacts and builds relationships with our customers. This position will be responsible for preparing foods, maintain a food safety and sanitation standard throughout the entire store.


General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our "Living Brand" by building relationships with our customers.


Role Qualifications:

  • Must be at least 18 years of age
  • Must pass all competency tests.
  • Must have at least a High School diploma or equivalent.
  • Reliable transportation
  • Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Position Responsibilities:

  • Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
  • Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
  • Effectively operates and maintains all approved food service and store equipment
  • Possess a thorough understanding of the menu and able to recommend items and answer any questions that customers may have
  • Prepares food orders accurately and to specification, always ensuring recipe integrity.
  • Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service, and clean up.
  • Maintains the sanitation of the food service area to include work area and equipment.
  • Comply with company policies, procedures, standards, and specifications for all food being prepared
  • Accurately completes shift duty checklists, line check forms, and records all temperatures while complying with proper food handling procedures
  • Maintain food warmers to planogram and ensuring proper inventory levels for sale are full and maintained throughout the shift
  • Ability to stock shelves with inventory and product
  • Other duties as assigned

Requirements

Essential Skills and Experience:

  • Situational Awareness
  • Strong customer orientation
  • Time management; including multitasking, productivity, and a sense of urgency
  • Excellent interpersonal and highly effective communication skills
  • Commitment to company mission and values
  • Basic mathematical & computer proficiency
  • Constructively deals with conflict
  • Adaptability, flexibility, and receptive to change
  • Problem analysis & problem resolution at functional level
  • Effective decision making based on sound judgment and reasoning
  • Ability to read, write and understand English

Nonessential Skills and Experience:

  • 2-4 year college degree
  • Previous retail experience
  • Microsoft Office experience

Reporting To This Position: No direct reports

Physical demands and work environment:

  • Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.

What Family Express employees say

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