Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
16 Factory Process Operator Jobs Hiring Near You
Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
Customer experience is paramount at Factory and reflects one of our core operating principles ... Identify recurring friction and build scalable processes, resources, and product improvements that ...
About Factory Our mission is to bring autonomy to software engineering. We build software ... Experience operating in early-stage or high-growth environments where processes are still forming ...
About Factory Our mission is to bring autonomy to software engineering. We build software ... Experience operating in early-stage or high-growth environments where processes are still forming ...
About Factory Our mission is to bring autonomy to software engineering. We build software ... Experience operating in early-stage or high-growth environments where processes are still forming ...
About Factory Our mission is to bring autonomy to software engineering. We build software ... Experience operating in early-stage or high-growth environments where processes are still forming ...
... operating in early-stage or high-growth environments where processes are still forming and you're ... Factory is an AI research lab provides software development agents that integrate into existing ...
... operating in early-stage or high-growth environments where processes are still forming and you're ... Factory is an AI research lab provides software development agents that integrate into existing ...
You will own the systems, workflows, data, and operating infrastructure that enable marketing to ... Build scalable processes for campaign ops, lead management, lifecycle programs, attribution, etc.
You will own the systems, workflows, data, and operating infrastructure that enable marketing to ... Build scalable processes for campaign ops, lead management, lifecycle programs, attribution, etc.
You will own the systems, workflows, data, and operating infrastructure that enable marketing to ... Build scalable processes for campaign ops, lead management, lifecycle programs, attribution, etc.
You will own the systems, workflows, data, and operating infrastructure that enable marketing to ... Build scalable processes for campaign ops, lead management, lifecycle programs, attribution, etc.
GTM Recruiter
San Francisco, CA · On-site
Factory is one of the fastest growing startups in the world. We build autonomous AI software ... Our talent team is expected to be trusted advisors, exceptional operators, and relentless talent ...
GTM Recruiter
San Francisco, CA · On-site
Factory is one of the fastest growing startups in the world. We build autonomous AI software ... Our talent team is expected to be trusted advisors, exceptional operators, and relentless talent ...
GTM Recruiter
San Francisco, CA · On-site
Factory is one of the fastest growing startups in the world. We build autonomous AI software ... Our talent team is expected to be trusted advisors, exceptional operators, and relentless talent ...
GTM Recruiter
San Francisco, CA · On-site
Factory is one of the fastest growing startups in the world. We build autonomous AI software ... Our talent team is expected to be trusted advisors, exceptional operators, and relentless talent ...
People Operations
San Francisco, CA · On-site
About Factory: Our mission is to bring autonomy to software engineering. We build software ... Own and continuously improve core people operations processes including onboarding, offboarding ...
People Operations
San Francisco, CA · On-site
About Factory: Our mission is to bring autonomy to software engineering. We build software ... Own and continuously improve core people operations processes including onboarding, offboarding ...
People Operations
San Francisco, CA · On-site
About Factory: Our mission is to bring autonomy to software engineering. We build software ... Own and continuously improve core people operations processes including onboarding, offboarding ...
People Operations
San Francisco, CA · On-site
About Factory: Our mission is to bring autonomy to software engineering. We build software ... Own and continuously improve core people operations processes including onboarding, offboarding ...
We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone ... Factory - it's where our mission and vision come alive. This role owns that feeling: making sure ...
We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone ... Factory - it's where our mission and vision come alive. This role owns that feeling: making sure ...
We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone ... Factory - it's where our mission and vision come alive. This role owns that feeling: making sure ...
New
We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone ... Factory - it's where our mission and vision come alive. This role owns that feeling: making sure ...
New
Head of Workplace
San Francisco, CA · On-site
This role is built for someone who thinks like an operator and acts like a host. You're comfortable ... Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace ...
Head of Workplace
San Francisco, CA · On-site
This role is built for someone who thinks like an operator and acts like a host. You're comfortable ... Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace ...
Head of Workplace
San Francisco, CA · On-site
This role is built for someone who thinks like an operator and acts like a host. You're comfortable ... Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace ...
Head of Workplace
San Francisco, CA · On-site
This role is built for someone who thinks like an operator and acts like a host. You're comfortable ... Build the infrastructure (vendor relationships, budgets, tooling, processes) that lets Workplace ...
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Job description
Customer experience is paramount at Factory and reflects one of our core operating principles: Create Obsessed Customers.
As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory. The role sits at the intersection of customers, engineering, product, and go-to-market.
What You Will Do
What Success Looks Like
As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory. The role sits at the intersection of customers, engineering, product, and go-to-market.
What You Will Do
- Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption. Understand their goals, identify high-value use cases, and establish clear success criteria.
- Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows. Recommend relevant features and best practices based on each customer's technical environment.
- Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows. Resolve issues directly or collaborate with engineering when deeper support is required.
- Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.
- Bachelor's degree in Computer Science, Engineering, or a related technical field, plus 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows, with the ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.
- Excellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
- High learning velocity, strong ownership, and a proactive approach to solving problems in a fast-moving startup environment.
What Success Looks Like
- Customers complete onboarding quickly and confidently, and developers incorporate Factory into their daily workflows.
- Pilots have clear technical goals, measurable success criteria, and strong conversion paths.
- Technical blockers are identified early and resolved efficiently.
- Customer feedback reaches product and engineering teams in a clear, actionable form, leading to scalable improvements in the product and onboarding experience.