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Exeter Finance
Exeter Finance

28 Exeter Finance Customer Service Representative Jobs Hiring Near You

Exeter Finance

Director Full Stack Development

Irving, TX · On-site

$135K - $196K/yr

R5039At Exeter Finance, we are committed to helping customers find the right financing for their ... Whether you're at a servicing center helping customers with their loans, in the field building ...

Exeter Finance

Asset Remarketing Specialist

Irving, TX · Remote

$18.60 - $22.45/hr

At Exeter Finance, we are committed to helping customers find the right financing for their next ... Whether you're at a servicing center helping customers with their loans, in the field building ...

Exeter Finance LLC

Asset Remarketing Specialist

Irving, TX · On-site

$18.60 - $22.45/hr

At Exeter Finance, we are committed to helping customers find the right financing for their next ... Whether you're at a servicing center helping customers with their loans, in the field building ...

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Exeter Finance Jobs Information

Do workers at Exeter Finance get paid breaks?

Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Exeter Finance pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

At Exeter Finance, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
83% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and January 2026.

Is the health insurance from Exeter Finance affordable enough for their workers?

Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at Exeter Finance?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and January 2026.

Do workers at Exeter Finance worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

Do Exeter Finance workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to get time off at Exeter Finance?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do Exeter Finance managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at Exeter Finance spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at Exeter Finance?

Most people find it easy to take sick days.
90% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Is working at Exeter Finance good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Exeter Finance feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Exeter Finance get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at Exeter Finance?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Exeter Finance enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and December 2025.

Do people at Exeter Finance recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get enough training when they start at Exeter Finance?

Most people got enough training when they started.
80% of people report they got enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get support to advance at Exeter Finance?

Most people are given support to advance their career here.
In the last year, 70% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think Exeter Finance’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
56% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Exeter Finance is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and January 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Exeter Finance?

Infographic showing various Customer Service Representative job openings at Exeter Finance in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 64% Physical, 12% Hybrid, and 24% Remote job distribution.

Loan Servicing Representative (Starting $18.60/hr + Monthly Bonus) (Remote)

Irving, TX • Remote

Exeter Finance
Finance and Insurance • 1 - 5K employees
Learn more about Exeter Financeexternal

$18.60 - $22.45/hr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Contact customers via phone to collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status and payment options.

  • Ensure appropriate documentation of all customer interactions and account activities using collection software and systems.

  • Review delinquent accounts to determine collection strategies, identify at-risk accounts, and escalate complex cases or disputes to senior staff or management.

Exeter Finance rating

9.1

Company rating: 9.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. 

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary:

Minimize losses by assisting with recovery efforts on accounts that are 5 to 80 days delinquent. Help customers with general inquiries such as daily interest accrual, payment schedules, and due date change requests. Utilize auto-dialing and manual calling strategies to connect with customers and arrange payment solutions.

Job Duties:

  • Contact customers via phoneto collect overdue payments, discuss payment arrangements, and answer inquiries regarding account status, payment options, or collection actions.

  • Ensure appropriate documentation of all customer interactions and account activities using collection software and systems.

  • Review delinquent accounts to determine appropriate collection strategies, identify at-risk accounts, and escalate complex cases or disputes to senior staff or management as necessary.

  • Monitor payment trends, proactively engage with customers showing signs of financial difficulty.

  • Work to reduce delinquency while achieving individual and departmental performance goals such as collection targets and resolution rates.

  • Collaborate with internal teams, including legal and customer service, to resolve issues and support best practices across the department.

  • Ensure compliance with all legal and company guidelines, including adherence to the Fair Debt Collection Practices Act (FDCPA) and relevant regulations.

Education and Work Experience:

  • Education: High school diploma or equivalent

  • Work Experience: 0-3 years relevant work experience

  • Previous experience in collections, customer service, or a related field, with a demonstrated ability to manage delinquent accounts effectively.

  • Strong negotiation skills with the ability to reach mutually beneficial payment agreements with customers.

  • Advanced knowledge of collections processes, payment systems, and applicable laws and regulations related to collections.

  • Excellent verbal and written communication skills, with the ability to clearly and professionally communicate with customers.

  • Strong organizational skills, with the ability to manage a large portfolio of accounts and prioritize tasks effectively.

  • Proficiency with collection software and systems, as well as basic office software such as MS Office.

  • Ability to handle difficult or complex customer situations with professionalism, empathy, and problem-solving skills.

  • Ability to work independently, with minimal supervision, while also being a collaborative team member.

  • Strong attention to detail and the ability to document and track account status accurately.

  • Goal-oriented, with a focus on meeting or exceeding individual and team performance targets.

  • Ability to maintain composure in high-pressure situations and resolve customer disputes or complaints efficiently.

#LI-Remote

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

The pay range for this role is $18.60 - $22.45 hourly.

Exeter Finance LLC is an Equal Opportunity Employer.

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