60 Eversource Customer Service Representative Jobs Hiring Near You

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to workat least three days in the office, includingTuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to workup to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

If you're passionate about applying your work experience and skills to impact the clean energy transition at scale, join a team of professionals motivated by this same goal.

As a Senior Energy Efficiency Consultant, C&I Active Demand Response, you will help to deliver innovative customer programs to reduce or shift demand during peak times to reduce infrastructure build out, help enable the integration of cleaner energy sources, and support the operation of a reliable electric grid. In this role, you will lead the coordination of demand response and energy efficiency offers for commercial and industrial customers while supporting technical and operational aspects of demand response and battery storage programs.

As a member of Eversource's Energy Efficiency / Demand Response / Electric Mobility organization, you will meaningfully impact progress toward decarbonization and electrification goals for residential and commercial, electric and gas customers across Eversource's tri-state service territory.

Essential Functions

• Responsible for leading technical and operational aspects of C&I demand response, including demand response event coordination and scheduling.
• Promote awareness of demand management strategies and programs among commercial, industrial, and municipal customers; track customer leads and follows up.
• Manage and provide direction to contracted Distributed Energy Resource Management (DERMS) vendor(s) that support C&I program operations.
• Develop and lead ConnectedSolutions growth initiatives and pilots to reach new customer segments, test new C&I demand response strategies and deepen participation from existing participants.
• Apply knowledge to successfully advance departmental strategies and initiatives/projects.
• Train internal and external stakeholders on demand response program strategies, processes, and techniques.
• Serve as an Eversource subject matter expert on C&I demand response by representing Eversource in national conferences (e.g., PLMA, DistribuTECH), stakeholder events, and regulatory proceedings.
• Provide leadership and guidance to Demand Response team members.

Qualifications

Technical Knowledge/Skill:

• Prior experience with cloud-based software platforms, C&I curtailment strategies, connected devices (thermostats, electric vehicles, batteries), energy markets, distributed energy resource management systems (DERMS) and virtual power plants (VPPs).
• At least a mid-level understanding of building mechanical systems and computerized building control systems
• Solid grasp of technical concepts, such as basic operation of the electrical grid, battery storage systems, digital/IT integrations (APIs), and data architecture/analysis.
• Demonstrated ability to explain technical concepts with appropriate level of detail for audience;
• Excellent problem-solving ability; takes appropriate steps with limited guidance.
• Takes the customer's perspective and incorporates it into program design, delivery and communications.
• Basic understanding of basic financial principles and proficiency with PC desktop applications (e.g., Microsoft Excel, Word, PowerPoint, CoPilot).

Education:

• Requires a bachelor's degree in Engineering, Business, or a related discipline. MBA or master's degree preferred.

Experience:

• Eight (8) plus years of relevant experience in engineering, sales, product/program/project management, or energy efficiency/demand response.
• At least five (5) plus years of experience delivering demand response programs or working with building management systems and controls, highly desired.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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