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43 Everblue Jobs Hiring Near You

Everblue

Director of Engineering

Huntersville, NC · On-site

S. Citizen or Permanent Resident About Everblue Everblue is a mission-driven, veteran-owned North Carolina-based small business dedicated to energy market transformation and workforce development.

Everblue

Account Manager - NV

Carson City, NV · On-site

Account Manager, Home Energy Rebates Everblue · Hybrid (Carson City, NV) · Full-time About Everblue Everblue helps government agencies and nonprofits run better through software, program management ...

Everblue

Talent Acquisition Partner

Huntersville, NC · On-site

As Everblue continues to grow, we are looking for a Talent Acquisition Partner who can help us attract top talent, strengthen our hiring processes, and support our long-term growth objectives. This ...

Everblue

Program Manager - NV

Carson City, NV · On-site

Program Manager, Home Energy Rebates Everblue • Hybrid (NV) • Full-time About Everblue Everblue helps government agencies and nonprofits run better through software, program management, and ...

Everblue

Program Manager - MN, NC, or NV

NC · On-site +1

Program Manager, Home Energy Rebates Everblue • Remote (NC, MN, or NV) • Full-time About Everblue Everblue helps government agencies and nonprofits run better through software, program management ...

Everblue

Talent Acquisition Partner

Huntersville, NC · On-site

As Everblue continues to grow, we are looking for a Talent Acquisition Partner who can help us attract top talent, strengthen our hiring processes, and support our long-term growth objectives. This ...

Everblue

Program Success Coordinator

Huntersville, NC · On-site

You'll serve as an important connection between Everblue, program participants, partners, and internal teams, helping ensure programs run smoothly while delivering an outstanding experience for ...

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Infographic showing various job openings at Everblue in the United States as of September 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 43% Physical, and 57% Remote job distribution.

Contact Center Agent I, Energy Programs

Huntersville, NC • On-site

Everblue
11 - 50 employees
Learn more about Everblueexternal

$15.25 - $20.75/hr

Full-time

Re-posted 11 days ago

Job description

Note: This role is a hybrid position in Huntersville, NC. Part-time and Full time openings available.Overview
Empower professionals. Advance sustainability. Make a difference.
Everblue is seeking new and experienced contact center agents to support applicants navigating home energy programs.
At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.
In this role, you will handle inbound and outbound work across phone, email, chat, and web, enabling our applicants to quickly access the services they need.
We're looking for someone who takes ownership, solves problems, works collaboratively, and loves building relationships. What You'll Do
Customer & Contractor Support
  • Respond to inbound inquiries via phone, email, live chat, and web with prompt, knowledgeable support
  • Conduct outbound calls to applicants for status updates, missing documentation, and re-engagement
  • Help customers understand program options, eligibility, timelines, and required documentation
  • Guide contractors through applications, documentation, and project requirements
  • Maintain a customer-first approach in every interaction

Escalation Management
  • Take on complex or sensitive cases escalated by the team
  • Support resolution of contractor and applicant disputes while ensuring program compliance
  • Document root causes and patterns and surface them to the manager for upstream fixes

Application Processing & Program Support
  • Maintain accurate CRM records including applications, escalations, and support requests
  • Review and verify documentation for completeness
  • Evaluate applications for program eligibility and alignment with program guidelines
  • Troubleshoot technical issues related to platforms, credentials, and program systems

Team Support & Mentorship
  • Help update SOPs, scripts, and FAQ content when you spot gaps
  • Support QA reviews and share what right looks like
  • Identify ways to streamline processes and enhance the customer journey

Compliance
  • Follow applicable program requirements on every outbound contact
  • Maintain data privacy and security standards
  • Enforce company policies and code of conduct
What We're Looking For
  • Experience in customer support, call centers, claims, or application processing work
  • Experience handling escalations
  • Comfort learning new systems and guiding users through online platforms
  • Detail-oriented with the ability to manage multiple priorities
  • Ability to learn new software
  • Familiarity with Microsoft Office a plus
  • High school diploma required, Associate's or Bachelor's degree a plus
Why Join Everblue?
Mission-Driven Work
Support programs that advance energy efficiency and sustainability nationwide.
Growth Opportunities
Develop professionally within a growing organization supporting the clean energy workforce. Clear path toward a supervisor or manager role for strong performers.
Hybrid Flexibility
Hybrid schedule available after initial onboarding in Huntersville, NC.
Supportive Culture
A collaborative team environment that values initiative, creativity, and humor (rubber chickens included).
Apply today. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.

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