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Contractor Relations Manager

Empower professionals. Advance sustainability. Make a difference. Everblue is seeking a Contractor Relations Manager to build and support the contractor network delivering New Hampshire's IRA Home Energy Rebates programs (HOMES and HEEHR). You will recruit contractors, run onboarding and training, support contractors through their first reservations and beyond, manage complaints and disputes, monitor pricing, and partner with Quality Control to keep work on standard. At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future.

What You'll Do

• Contractor Recruitment
• Monitor the number of contractors and trades available in each New Hampshire county and identify coverage gaps
• Attend webinars, trade shows, association meetings, and industry events to recruit qualified contractors
• Review new applications daily and follow up on missing documents by phone and email
• Set up BPI certifications and technical training for incoming contractors as needed
• Report on recruitment metrics, pipeline status, and county-level coverage
• Onboarding and Training
• Schedule and lead program overview trainings for new contractors
• Create, maintain, and implement training materials and other artifacts that support contractor success
• Follow up after training to confirm contractors can navigate the portal and program requirements
• Update training content as program rules, technology, and processes change
• Ongoing Contractor Support
• Support contractors through their first reservations and post-install steps
• Hold 1:1 calls to coach contractors on portal use, documentation, and process adherence
• Serve as the liaison between contractors and application processing on specific customer or contractor issues
• Communicate process updates, technology changes, and program updates as they happen
• Maintain regular touch points, including a quarterly contractor newsletter with upcoming agenda items, feedback, and QC results
• Quality Control Follow-up
• Partner with the QC Manager to track failed QC results and required follow-up actions
• Maintain the QC tracker with contractor name, job number, install date, QC date, result, required actions, and resolution date
• Drive contractor corrective actions to closure
• Complaints, Escalations, and Disputes
• Manage contractor complaints, escalations, and disputes from intake through resolution
• Document each case, track resolution timelines, and identify recurring issues for process improvement
• Coordinate with program leadership and legal as needed on higher-risk disputes
• Contractor Pricing Monitoring
• Monitor contractor pricing across the network for outliers and trends
• Flag pricing concerns to program leadership and document review outcomes
• Use pricing data to inform contractor coaching, recruitment, and program design
• Tracking and Reporting
• Maintain the contractor pipeline in CRM and supporting spreadsheets, updated daily
• Produce a monthly QC summary report and contractor performance metrics
• Maintain the shared training calendar and follow-up email templates and automations

What We're Looking For

• Three or more years of experience in contractor relations, account management, program management, or a comparable role
• Background in energy efficiency, home performance, weatherization, HVAC, or a related residential trade is strongly preferred
• Experience supporting government, utility, or rebate program contractors is a plus
• Strong written and verbal communication and the ability to translate program rules into clear guidance
• Comfortable presenting to groups in person and on webinars
• Skilled with CRMs, spreadsheets, and tools like Airtable; quick to learn new platforms
• Detail-oriented with strong follow-through across many open items
• Able to handle complaints and disputes with professionalism and a problem-solving mindset
• Willing to travel within New Hampshire as needed for recruitment events and contractor meetings
• Bachelor's degree preferred; relevant experience considered in lieu of a degree

Why Join Everblue? Mission-Driven Work Support programs that advance energy efficiency and sustainability nationwide Growth Opportunities Develop professionally within a growing organization supporting the clean energy workforce Hybrid Flexibility Remote work supported, with hybrid options available at Everblue's Huntersville, NC office after initial onboarding Supportive Culture A collaborative team environment that values initiative, creativity, and humor (rubber chickens included) Apply today. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.