39 Epcor Customer Service Representative Jobs Hiring Near You

Highlights of the job

EPCOR Distribution & Transmission Inc. is hiring a Senior Engineer, Power Distribution Systems [Full-time, Permanent position] working out of Edmonton, AB. At the core of this role, you’re shaping the future of Edmonton’s downtown electrical system, driving engineering performance, elevating standards, and ensuring every project is delivered with precision, reliability, and continuous improvement!

As a Senior Engineer, you’ll lead engineering design and authentication for Downtown Distribution systems, guide designers and engineers including Engineers in Training ( EIT) and Coop Students to deliver safe, reliable, and innovative utility solutions for Edmonton’s core. You’ll also authenticate engineering designs under EPCOR’s Professional Practice Management Plan (PPMP) and APEGA guidelines, manage technical documentation in ProjectWise, and advise on Engineering Design and Drafting Standards to ensure consistency in engineering practice and excellence across the business.

You’re also responsible for designing, estimating, interpreting, and validating complex engineering solutions while ensuring every construction, maintenance, and repair activity meets the required codes, standards, and work practices. Alongside your technical leadership, you are safeguarding health & safety, environmental, operational, system reliability, constructability considerations, and customer requirements while setting clear expectations with stakeholders affected by EPCOR’s work.

We welcome applications from internal and external candidates, and this position may be eligible for EPCOR’s Where We Work hybrid program, depending on business needs and upon meeting eligibility requirements.

What you’d be responsible for

Reporting to the Manager, Downtown Engineering & Distribution Automation, you’ll be responsible for (but not limited to):

Strategic Input, Technical Leadership & Design

• Providing input towards the design of an Integrated Distribution Engineering Services Business Plan and delivering on engineering commitments.
• Acting as a subject matter expert in Downtown Distribution, Secondary Network Systems, and Distribution Automation.
• Authenticating engineering designs, standards, and specifications prepared by yourself or under your direct supervision.

• Creating non‑standard design philosophies and unique engineering solutions for highly complex projects.
• Providing technical guidance, troubleshooting, and engineering insight for civil and electrical utility infrastructure.

Project Delivery, Planning & Performance

• Leading complex work assignments across multiple departments and setting project priorities, schedules, and execution plans.
• Managing work package timelines, materials procurement, workflow coordination, and schedule compliance.
• Establishing, monitoring, and reporting on performance metrics related to Downtown Engineering initiatives.
• Identifying issues impacting quality and efficiency and implementing continuous improvement initiatives.

Engineering Best Practices, Governance & Documentation

• Maintaining document management within ProjectWise and Distribution Project Records, ensuring accuracy, version control, and traceability.
• Ensuring adherence to EPCOR’s Engineering Design and Drafting Standards and providing governance oversight to support consistent, compliant engineering practice.
• Advancing utility best practices in design methods, materials, tools, and engineering techniques; championing required Management of Change (MOC) initiatives.
• Ensuring all engineering, construction, maintenance, and repair activities comply with applicable codes, standards, EPCOR procedures, and industry regulations.
• Reviewing and interpreting CSA, AEUC, and CEC requirements, delivering training and documentation updates to ensure ongoing compliance and knowledge transfer.

Team Leadership & Cross-Functional Collaboration

• Directing the day‑to‑day work of Designers, Engineers, EITs, and Co‑op Students—coaching, mentoring, identifying development needs, and ensuring consistent application of standards.
• Delivering engineering training and leading knowledge transfer, especially in areas of technical deficiency or evolving practices.
• Supporting stakeholder‑level design reviews with emphasis on constructability, system compatibility, and operational practicality.
• Building and sustaining collaborative relationships with senior internal and external stakeholders and maintaining alignment with EDTI’s Capital Plan.
• Engaging with customers affected by EPCOR’s work, setting clear expectations, and ensuring engineering impacts are understood and addressed.

What’s required to be successful

To succeed in this role, you’ll bring a mix of technical expertise, and core behaviours. We’ve grouped the requirements to help you easily assess your fit:

Qualifications:

• Bachelor's degree in Electrical Engineering from a recognized post-secondary institute.
• Registered Professional Engineer (P. Eng) with APEGA

Experience that includes:

• 8+ years of progressive engineering experience in electrical distribution systems, including supervisory or team‑lead responsibilities.
• Hands‑on experience in the design, construction, and engineering of Aerial and Underground Distribution systems.
• Experience delivering complex distribution utility projects, from planning through construction and commissioning.
• Experience leading project management activities such as estimating, scheduling, work package development, and stakeholder engagement.

Technical Skills:

In‑depth knowledge of:

• Aerial and underground distribution design and construction methods, including secondary network systems.
• Civil construction methods related to underground utility systems (duct banks, manholes, vaults, subsurface utility coordination).
• Alberta Electric Utility Code (AEUC), CSA standards, and Canadian Electrical Code (CEC).
• Distribution system engineering standards, material specifications, and engineered guidelines.

Proficiency in:

• Designing and authenticating complex distribution utility projects.
• Planning and implementing new engineering processes, standards, and initiatives.
• Engineering software and platforms such as Microsoft Office, Electric Office, MicroStation, and IVARA.

Financial acumen with the ability to understand and manage complex budgets and project cost drivers.

Behaviours:

• Ability to work effectively in a large, dynamic, cross‑functional environment and collaborate with a wide range of stakeholders.
• Strong relationship‑building skills and ability to influence at multiple levels.
• Demonstrated ability to solve complex technical problems related to downtown distribution systems and secondary networks.
• Strong decision‑making, organizational, and prioritization skills.

Other important facts about this job

Jurisdiction: PROF

Hours of work: 80 hours biweekly

This position may be eligible for a $1000 employee referral reward! Please make sure to list the name of the current employee in your application form.

EPCOR employees: please ensure that you are using your “@epcor.com” email address.

Learn more about Working at EPCOR!

Follow us on LinkedIn, X, Glassdoor or Facebook!

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.