50 Epcor Customer Service Representative Jobs Hiring Near You

Highlights of the Job

We are hiring one (1) full-time, permanent Laboratory Assistant working out of the Rossdale Water Treatment Plant in Edmonton, AB.

The Laboratory Services Assistant plays an important role in supporting EPCOR's laboratory operations by ensuring the timely collection, transportation, and handling of water and wastewater samples. This position combines fieldwork, laboratory support, inventory management, and data entry responsibilities to help maintain regulatory compliance and deliver high-quality analytical services.

We welcome applications from ​internal and external candidates​. EPCOR employees should apply using their '@epcor.com' email address to ensure proper consideration of internal seniority. 

What you’d be responsible for 

Under the direction of the Manager, Laboratory Customer Service & Informatics, you will:

• Safely operate EPCOR vehicles and perform extensive driving across the city and EPCOR sites.
• Clean and prepare routine and specialized glassware using standardized procedures.
• Ensure laboratory materials and supplies are consistently available.
• Collect reservoir, distribution, and Water/Wastewater Treatment Plant samples safely and on time.
• Collect water samples from businesses, fire stations, and other locations to meet Alberta Environment and Protected Areas regulatory requirements.
• Prepare and pack sample bottles for commercial and external site water testing.
• Maintain critical lab support equipment (e.g., deionized water units, dishwashers).
• Deliver samples to EPCOR, Public Health, and other laboratories as required.
• Prepare documentation and enter data into the Laboratory Information Management System (LIMS).
• Organize inventory flow and track laboratory stock.
• Arrange shipping and receiving of laboratory materials.
• Perform errands for materials and supplies, including picking up samples from bus stations and airports.
• Occasionally assist with special project sampling, including residential homes.

What’s Required to Be Successful

• Education: High School Diploma (Grade 12), GED, or equivalent secondary education
  • Science 30 (Chemistry/Biology/Physics) is an asset.

• Experience: 1–2 years in a laboratory environment.
• Familiarity with lab equipment (dishwashers, deionizers).
• Training in lab safety (WHMIS, TDG) is an asset.
• Basic understanding of water/wastewater treatment and distribution systems is an asset.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Valid Class 5 Alberta Motor Vehicle Operators License
  • Ability to qualify for and maintain an EPCOR driver's permit
  • A Driver Abstract (5yr. Commercial type) may be required
  • Limited to 6 demerits or less
  • Past infractions for unsafe driving may result in non-selection
• Ability to meet physical demands (lifting up to 20 kg/45 lbs daily); pre-placement medical and drug/alcohol testing may be required.

Other important facts about this job

Jurisdiction: CSU52

Class: A1

Wage: Starting at $30.05 per hour 

• Final Wage and Step will be determined at the time of selection and are subject to change based on the ratification of the new Collective Agreement.

Hours of work: 75 hours biweekly

Learn more about Working at EPCOR!

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) 
• If you are considered for the position, clearance is required on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment. 
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion. 
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required. 
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file. 
• If you are required to provide your own personal reliable vehicle: Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR’s Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR’s Employee Mileage Reimbursement Policy.  
• Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.