20 Epcor Customer Service Representative Jobs Hiring Near You

Highlights of the job

We are hiring a Full Time Permanent Utility Worker in Training, I, II, or III, performing skilled work in the installation, maintenance, and repair of the water distribution systems.  This position reports to our AFOC office in El Mirage, AZ. 

What you’d be responsible for

•           Repair and maintain fire hydrants, main line valves, water service lines, water mains, water meters and fittings, installation of new water services, water system flushing, water quality sampling, flow testing, traffic control, and preventative maintenance activities e.g. valve exercising and fire hydrant inspections.

•           Provide assistance to Field Customer Service Representative, meter reading, Line Locator and collections systems when needed to backfill due to absences. 

•           Performs other work as required.

What’s required to be successful

• Candidate must have thorough understanding of water distribution, and wastewater collection systems. 
• Must have knowledge of use of tools and equipment used in the water and wastewater field
• Computer literacy and proficiency required for completing service orders in customer information system.
• Ability to complete reports legibly and accurately on paper and with Microsoft Word and Excel.
• Ability to read and interpret blueprints of water distribution and wastewater collection systems, service orders, and maintenance manuals.
• Ability to code time card with up to 50 separate account codes.
• Ability to understand and follow written and verbal instructions and regulations.
• Ability to work independently when given written and oral instructions. 
• Ability to perform standardized water quality tests; ability to operate motor vehicles such as dump trucks, backhoes, valve exerciser, mini-vac unit, and similar equipment.
• Ability to deal effectively and courteously with internal and external customers.
• This position is subject to call back, overtime and week-end/holiday emergency call-outs and call duty.
• Position has the potential for exposure to dust, pollen, chemicals, water and sewage.
• Must be able to tolerate extreme heat.

All candidates must have

      High School Diploma or Equivalent.

      Valid Arizona driver’s license with good driving record

Minimum requirements for grade:

CDL must be obtained within first year of employment

Utility Worker I must have: Minimum of one (1) year of qualifying work experience in water distribution field.  ADEQ Grade 1 Water Distribution certification required. CDL required.

Utility Worker III must have: Minimum of two (2) years of qualifying work experience in water distribution field.  ADEQ Grade 2 Water Distribution certification required. CDL required.
Utility Worker III must have: Minimum of three (3) years of qualifying work experience in water distribution field.  ADEQ Grade 3 Water Distribution certification required. CDL required.

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.

Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in the United States.
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, driving, educational, and/or credit) and professional reference checks is required.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-employment drug testing will be required.

EPCOR USA INC is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.