60 Epcor Customer Service Representative Jobs Hiring Near You

Highlights of the job

We are hiring an Administrator - Community Energy Ambassador [Full Time, Temporary position, up to 12 months] working out of the Kincardine, Ontario, Canada. This position is open to both internal and external candidates. Current EPCOR employees, please apply using your @epcor.com email address.

Do You Have the Energy to Talk About Energy? Are you outgoing, confident, and enthusiastic about connecting with people? Do you enjoy engaging with your community and helping customers understand their energy options? If so, EPCOR has an exciting opportunity for you!

We are looking for an enthusiastic Community Energy Ambassador to help educate residents and businesses about the benefits of natural gas service and support customers through their transition to natural gas. This dynamic role combines community outreach, customer engagement, event participation, and administrative support, making it ideal for someone who enjoys variety and thrives in a people-focused environment. As a Community Energy Ambassador, you'll be the face of EPCOR in the community, creating meaningful conversations and delivering an exceptional customer experience every step of the way.

In addition to a competitive hourly wage, this position includes a commission opportunity of $50 per completed customer sign-up.

What you'd be responsible for

Reporting to theManager, Customer Operations, and collaborating with Marketing and Communications team, your responsibilities include (but are not limited to):

• Engaging residents and business owners through door-to-door conversations about the benefits of natural gas service.
• Educating customers about EPCOR's natural gas programs and answering questions regarding available service options.
• Collecting customer information and qualified leads to support the natural gas application process.
• Building awareness and encouraging participation in EPCOR programs through community outreach initiatives.
• Delivering exceptional customer service and representing EPCOR in a positive and professional manner.
• Developing and maintaining strong relationships with local organizations, community groups, contractors, and business associations.
• Supporting integrated marketing campaigns designed to increase awareness, understanding, and enrollment among residential and commercial customers.
• Attending and representing EPCOR at community events, trade shows, business forums, and local outreach activities.
• Supporting inventory management and assist with natural gas meter reading activities as required.
• Assisting with general office administration and program support activities.
• Supporting other Customer Operations and Marketing initiatives as required.

What's required to be successful

Qualifications:

• High school diploma (GED or equivalent).
• Valid Ontario Class G Motor Vehicle Operator's Licensewith 6 or fewer demeritsat the time of hireis required; prior unsafe driving infractions may result in non-selection and G2 licenses are not accepted.
  • Candidates must be eligible for an EPCOR driver's permit and may be required to provide a 3-year Commercial Driver's Abstract at the time of hire.

Experience that includes:

• 1+ year in one or more of the following:

• Customer service, Retail, Sales, Marketing, Community engagement, Public relations, Event coordination, Hospitality.
• Interacting with the public, building relationships, and providing exceptional customer service.
• Working independently while managing competing priorities and deadlines.
• Promoting products, services, programs, or initiatives is considered an asset.
• Participating in community events, outreach activities, or customer-facing environments is considered an asset.

Technical Know How:

• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn and effectively communicate basic natural gas products, programs, and services.
• Experience entering, maintaining, and tracking customer information accurately.
• Ability to use mobile devices, tablets, and other technology to support community outreach and customer engagement activities.
• Experience with CRM, customer management, or lead tracking systems is considered an asset.

Behaviours:

• Positive attitude with a customer-first mindset.
• Outstanding communication and interpersonal skills.
• Self-motivated and able to work with autonomy.
• Strong organizational, planning, and time management skills.
• Brings energy, enthusiasm, and a commitment to delivering exceptional customer experiences.
• Comfortable initiating conversations and engaging with people from diverse backgrounds.
• Confident representing EPCOR in one-on-one, group, and community settings.
• Ability to build relationships, establish trust, and positively influence customers and stakeholders.
• Demonstrates professionalism, accountability, and sound judgment.

Job Requirements and Conditions:

• Ability to meet the physical demands and activities inherent to the work performed, including walking throughout neighbourhoods, setting up for community events, handling promotional materials, and working effectively outdoors in varying weather conditions throughout the year.
• Resides within or has the ability to regularly travel throughout the Kincardine service area and surrounding communities.
• Ability to travel throughout EPCOR's service territory to support customer engagement activities, community events, outreach initiatives, and other business requirements as needed.
• Flexibility to work occasional evenings and weekends to support community events, trade shows, and outreach activities.

Our Commitment to Safety:

Health and safety are integral to EPCOR's work, and we strive to maintain a zero-injury organizational culture. As the successful candidate, you possess a high level of safety awareness and will be required to actively participate in safety and other job-related training. You also foster a respectful work environment where ideas are challenged and people feel trusted and safe.

Other important facts about this job

Jurisdiction: OSH

Class: 3968

Wage: $30.16 per hour, plus commission opportunities of $50 per completed customer sign-up (subject to program requirements). Final Wage and Step will be determined at the time of selection and is based on a combination of factors.

Hours of Work: 80 hours bi-weekly

Location:This position is located in Kincardine, Ontario.

Use of personal vehicle: If you are required to provide your own personal reliable vehicle - Successful applicants must provide their own vehicles with appropriate insurance in accordance with EPCOR's Employee Mileage Reimbursement Policy. You will be reimbursed in accordance with EPCOR's Employee Mileage Reimbursement Policy.

EPCOR Employees: Please ensure that you are using your"@epcor.com"email address.

Vacancy: This posting is for a new temporary position within EPCOR's Customer Operations team, supporting customer engagement, community outreach, and natural gas customer growth initiatives in the Kincardine service area. The position is not being held for future hires.

Use of AI: Our recruitment process may use technology assisted tools, including artificial intelligence, to support application screening and certain assessment steps. All recruitment activities, including hiring decisions, are led by our hiring managers and talent acquisition team.

Target audience: Open to internal and external candidates. Current EPCOR Employees, please ensure that you are using your "@epcor.com" email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada on a permanent fulltime basis. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.
• Prior infractions for unsafe driving behaviours will be evaluated and considered for non-selection regardless of current demerits on file.