1 Entrust Cybersecurity Analyst Jobs Hiring Near You

Position Overview

The Customer Solutions Manager (CSM) is a strategic, post‑sale professional responsible for accelerating customer value realization, adoption, and long‑term partnership outcomes across a select portfolio of Entrust’s most strategic and engaged customers.

Key Responsibilities

• Own and execute Customer Success Plans as living documents in Gainsight, aligning customer objectives with Entrust capabilities and defining measurable success outcomes.
• Monitor and improve customer health proactively using engagement signals, product usage, and operational insights, maintaining a monthly engagement cadence for priority accounts.
• Identify and mitigate customer risks, orchestrating cross‑functional action plans across Sales, Support, Product, Engineering, and Services.
• Lead adoption and enablement across Entrust solutions, with a focus on accelerating CSP adoption and ensuring customers understand and operationalize platform capabilities.
• Partner with Sales to identify and qualify adoption‑led growth opportunities, supporting renewal readiness through demonstrated value.
• Gather strategic customer feedback and ensure closed‑loop reporting of requests through Support and Jira workflows.
• Build advocacy programs, identify advocates, and support executive sponsorship engagements.

Success Measures

• Net Revenue Retention (NRR) – influence retention and expansion outcomes through proactive health management and risk mitigation.
• Customer Engagement & Execution Discipline – maintain active Success Plans updated at least every 30 days and ensure meaningful engagement at least every 30 days.

Required Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, Program Management, or comparable enterprise software/security roles.
• Demonstrated ability to influence senior stakeholders and operate effectively through ambiguity in a matrixed environment.
• Strong analytical and operational discipline, with the ability to translate customer goals into measurable success plans.
• Proven experience partnering cross‑functionally with Sales, Product, Support, and Services.
• Bachelor’s degree or equivalent experience.
• Ability to travel up to 10‑20% as needed (remote role).

Preferred Qualifications

• Experience in cybersecurity, identity, access management, cryptography, PKI, encryption, HSMs, zero trust, or enterprise security platforms.
• Familiarity with SaaS customer success tooling (e.g., Gainsight) and CRM systems (Salesforce).
• Cloud and security certifications (AWS, Azure, GCP, CISSP, CISM, Security+, CEH).
• Strong program/project management skills (PMP, Agile/Scrum/SAFe).

Compensation

Compensation Range: The anticipated starting base pay for this position is $132,183–$193,868 per year (in the primary posting location). Compensation will also include participation in the company’s discretionary incentive plan.

Benefits

Entrust offers comprehensive health and well‑being programs, including medical, vision, dental, 401(k) matching, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off, 12 paid holidays, parental leave, and education reimbursement.

EEO/Equal Opportunity Statement

For US roles, Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, Entrust values diversity and inclusion and is committed to building a diverse workforce with wide perspectives and innovative ideas. All qualified individuals are welcome to apply, and an accessible experience is provided for candidates of all abilities. If you require an accommodation, please contact accessibility@entrust.com.