ZipRecruiter

Log In

eNOVA
eNOVA

8 Enova Customer Service Representative Jobs Hiring Near You

Enova

Funnel Optimization Specialist (Hybrid)

Chicago, IL · Hybrid

$68.50K - $99K/yr

... services through our AI and machine learning-powered Colossus™platform. We serve non-prime ... Enova's success. We live our values by listening to our customers, challenging assumptions ...

Enova

Help Desk Associate (Hybrid)

Denver, CO · Hybrid

$43K - $60K/yr

... services to traditional banks-in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers ...

Enova

Senior Loan Processor (Hybrid)

Denver, CO · Hybrid

$22/hr

... services to traditional banks-in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers ...

Enova

Consumer Insights Analyst (Hybrid)

Chicago, IL · On-site +1

$69K - $99K/yr

... services to traditional banks-in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers ...

All JobsEnova JobsEnova Customer Service Representative Jobs

eNOVA Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Enova?
Infographic showing various Customer Service Representative job openings at Enova in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Hybrid job distribution.
Data Scientist - Portfolio Consumer (Hybrid)

Data Scientist - Portfolio Consumer (Hybrid)

Enova

Chicago, IL • Hybrid

$87K - $110K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Data Scientist - Portfolio Consumer (Hybrid)

Chicago, IL We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the Role

We are seeking a talented Data Scientist to join our Credit Risk Modeling team. In this role, you will develop, enhance and test our models for use in new customer acquisition and managing our existing customer portfolio. Our team focuses on ways to drive growth while balancing risk. You will independently dive into open-ended problems in order to present recommendations to executives and actively manage the credit models and offer generation that power Enova's business. You will demonstrate the ability to interpret and organize data, and communicate it effectively to cross functional teams to solve business problems, provide requirements, and support implementation. Our models power our lending decisions, providing critical risk insight to enable competitive and profitable loan offers. Your role will be essential in improving and managing this fundamental area of our business.

Key Responsibilities
  • Develop and refine proprietary models to assess customer credit profile
  • Collaborate closely with the Strategy and Operations team to drive new initiatives
  • Design and implement A/B testing frameworks to evaluate the performance of our models and product configurations, analyzing outcomes to drive continuous improvement
  • Communicate insights and recommendations to senior management, providing a data-driven perspective on customer risk and product development strategies
Requirements
  • Degree in Statistics, Mathematics, Economics, Computer Science, or a related field
  • 3+ years of experience in Data Science, Analytics or related field
  • Advanced programming skills and the ability to write customized programs for meaningful data analysis and predictive modeling (Python)
  • Experience working with relational databases, such as SQL
  • Excellent knowledge in applied statistical methods and machine learning models
  • Ability to improve your work flow and delivery timelines with AI tools.
  • Strong problem-solving skills and the ability to work independently in a fast-paced, dynamic environment
  • Experience in financial services, fintech, or a related industry preferred

Compensation:

The budgeted annual salary range for this position is $87,000 to $110,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

Benefits & Perks:

  • Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Apply