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Element Materials Technology
Element Materials Technology

61 Element Customer Service Representative Jobs Hiring Near You

Element Materials Technology

Program Manager

Enfield, CT · On-site

$70K - $100K/yr

Overview Element Materials Technology is seeking a results-driven Program Manager to lead and manage key customer programs across our aerospace and defense portfolio. This role serves as the primary ...

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Element Materials Technology Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

Do workers at Element Materials Technology get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Does Element Materials Technology pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

At Element Materials Technology, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
85% of people say they have to use vacation days when they’re out sick.
Based on data from 27 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Element Materials Technology affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Element Materials Technology?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 73% of people with changing schedules find out their shifts one week or less ahead of time.
  • 9% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 18% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at Element Materials Technology worry about hours?

Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and October 2025.

Do Element Materials Technology workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Element Materials Technology workers to change shifts?

Most people find it easy to change shifts.
90% of people report that it’s easy to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to get time off at Element Materials Technology?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Element Materials Technology managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at Element Materials Technology do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at Element Materials Technology?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Element Materials Technology good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 14 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at Element Materials Technology feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Element Materials Technology get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at Element Materials Technology?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Element Materials Technology enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Element Materials Technology recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Element Materials Technology?

Some people didn’t get enough training when they started.
54% of people report they didn’t get enough training when they started working here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Element Materials Technology?

Only some people are given support to advance their career here.
In the last year, 58% of people report not being given support to advance their career here.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Element Materials Technology’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Element Materials Technology is doing?

Only some people feel well informed about how the company is doing.
41% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and March 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Element?
Infographic showing various Customer Service Representative job openings at Element in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Rep

Customer Service Rep

Element Materials Technology

Enfield, CT

$21 - $23/hr

Other

Posted 22 days ago

Element Materials Technology rating

7.5

Company rating: 7.5 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

56th of 103 rated laboratories

Job description

Customer Service Rep
Job Locations US-CT-Enfield
ID 2026-19043
Overview
We are seeking a detail-oriented and knowledgeable Customer Service Rep to join our aerospace team. This
position is responsible for reviewing, analyzing, and validating purchase orders (POs) from aerospace customers to
ensure all technical, contractual, and compliance requirements are met prior to order acceptance and processing.

Salary: $21- $23/hr DOE

Responsibilities

    Review incoming aerospace purchase orders for accuracy, completeness, and alignment with company capabilities, pricing, and terms.

  • Verify all technical data such as part numbers, revisions, drawings, certifications, specifications, and special process requirements.

  • Ensure compliance with Prime, FAA, and/or DoD customer requirements.

  • Confirm customer flowdown requirements and coordinate internally with Quality, Engineering, Sales, and Operations as needed.

  • Identify discrepancies or unclear requirements and proactively communicate with customers for clarification or revision.

  • Log, track, and archive all reviewed POs and related documentation per internal procedures.

  • Assist in maintaining accurate ERP system data including customer records, PO status, and delivery schedules.

  • Support audits and customer quality inquiries related to PO documentation or order entry.

Skills / Qualifications
  • Previous experience in aerospace or defense industry strongly preferred.
  • Strong attention to detail and technical comprehension skills.
  • Proficient in Microsoft Office and ERP systems.
  • Excellent communication and organizational skills.

Preferred Qualifications:

  • 2+ years of experience in purchasing, order entry, or contract review in an aerospace environment.
  • Familiarity with aerospace OEMs (Boeing, Raytheon, Collins, etc.) and MRO environments.
  • Experience working with certifications such as C of C, test reports, and NADCAP special processes.
  • Ability to read and interpret technical documents, engineering drawings, and quality clauses.
  • Understanding of aerospace standards (AS9100, ITAR, DFARS, etc.).
Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

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