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Job Summary:
Elastic, the Search AI Company, enables everyone to find the answers they need in real time using all their data at scale. As an Observability Specialist Solutions Architect, you will play a pivotal role in shaping how customers leverage Elastic's Observability solutions, acting as a trusted advisor and technical authority to design and implement innovative solutions.
Responsibilities:
• Serving as the technical lead and trusted advisor to customers, partners, and internal stakeholders for Elastic Observability solutions with a focus on infrastructure monitoring (metrics), application monitoring (tracing), and logging.
• Providing thought leadership and championing the evolution of OpenTelemetry with Elastic customers and inside the CNCF OpenTelemetry community.
• Collaborating with sales and customer teams to understand customer challenges, goals, and environments, and designing tailored observability solutions.
• Guiding customers in adopting observability standards to ensure compatibility and success with Elastic’s solutions.
• Helping customers architect for high-fidelity observability at scale.
• Leading technical discussions and demonstrations, showcasing Elastic’s Observability and GenAI capabilities.
• Developing proof-of-concept solutions that highlight the value and impact of Elastic’s Observability offerings for customer use cases.
• Developing instructional observability workshops for the field and customers.
• Creating and nurturing relationships with key decision-makers and technical leaders within customer organizations.
• Driving best practices for observability architecture, deployment, and operations with a focus on scale, performance, and cost efficiency.
• Contributing to the evolution of Elastic’s Observability products, providing feedback from the field to Product and Engineering teams.
• Representing Elastic at conferences, webinars, and industry events as a subject matter expert on Observability and OpenTelemetry.
• Building and maintaining technical documentation and resources to support enablement efforts.
• Developing and maintaining deep expertise in Elastic’s Observability solutions and OpenTelemetry standards, staying current with industry trends and advancements.
• A light understanding of the cybersecurity ecosystem and the role security solutions play in modern DevSecOps.
Qualifications:
Required:
• Deep expertise in OpenTelemetry, including significant contributions to its development or ecosystem.
• A track record of success in a technical presales/consulting role—enough experience selling and implementing technology to earn your customer’s trust.
• Experience building PoCs, inclusive of the technical skills required to develop exemplary custom services and stage typical supporting infrastructure, like Kubernetes, Kafka, Postgres across both self-managed and hosted environments.
• An ideal candidate will have some practitioner experience using observability products as a SRE or developer.
• Experience designing and presenting technical solutions related to Observability, OpenTelemetry, or AI technologies in a pre-sales or consulting capacity.
• A demonstrable ability to articulate and sell the benefits of modern platforms, software, and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
• A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
• The ability to inspire groups, both large and small.
• A willingness to travel 30% within the region, as well as occasionally internationally.
Company:
Elastic builds software to make data usable in real time and at scale for search, logging, security, and analytics use cases. Founded in 2012, the company is headquartered in Mountain View, USA, with a team of 1001-5000 employees. The company is currently Late Stage.