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Duke Health
Duke Health

60 Duke Health Patient Service Associate Jobs Hiring Near You

Duke Health

Food Service Associate-Part-Time

Raleigh, NC · On-site

$13.50 - $17.75/hr

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of ... patient food service. * Level II Perform a wide variety of intermediate and complex tasks in the ...

Duke Health

Urologist, Cary NC - Duke Health

Cary, NC · On-site

... patient-centered team within a state-of-the-art clinical environment and an established referral network. The Duke Health campus in Cary will include comprehensive primary and specialty care services ...

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Duke Health Jobs Information

What is it like to work at Duke Health?

Duke Health is a patient-centered organization that prioritizes collaboration, innovation, and excellence in delivering high-quality healthcare services. The organization's diverse teams, including physicians, nurses, and researchers, work together to advance medical knowledge and improve patient outcomes in a dynamic and supportive work environment. Working at Duke Health may appeal to candidates who are passionate about making a difference in healthcare and are motivated by the opportunity to contribute to groundbreaking research, education, and patient care initiatives.

What makes Duke Health an attractive place to work?

Duke Health is a renowned academic health system and a leading research institution, consistently ranked among the top hospitals in the country for its innovative approaches to patient care and medical research. The organization fosters a collaborative work environment that encourages teamwork, creativity, and professional growth, with opportunities for employees to contribute to groundbreaking research and cutting-edge medical advancements. By joining Duke Health, individuals can be part of a dynamic and forward-thinking organization that offers a wide range of career development opportunities, allowing them to make a meaningful impact in the lives of patients and the broader healthcare community.

Do workers at Duke Health get paid breaks?

No. Most people don’t get paid breaks.
72% of people say they don’t get paid breaks.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Duke Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 94 people who took the Breakroom Quiz between August 2025 and August 2026.

At Duke Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Do part-time workers get paid time off at Duke Health?

Only some people who work part-time get paid time off.
40% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Duke Health affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Duke Health?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 19% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 53% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 32 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers at Duke Health worry about hours?

Most people don’t worry about getting enough hours.
95% of people report they don’t worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Duke Health workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

How easy is it for Duke Health workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 104 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at Duke Health?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 94 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Duke Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and July 2026.

Do jobs at Duke Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Duke Health?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 98 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Duke Health job good for students?

Most students say this is a good place to work if you’re studying.
79% of students report this is a good place to work if you’re studying.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Duke Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Duke Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 96 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Duke Health get to take their breaks without interruption?

Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Duke Health?

Some people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Duke Health enjoy their jobs?

Most people enjoy their job.
84% of people report they enjoy their job.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Duke Health recommend working with their team?

Only some people recommend working with their team.
41% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Duke Health?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Duke Health?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 96 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Duke Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 90 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Duke Health is doing?

Only some people feel well informed about how the company is doing.
34% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 91 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Patient Service Associate jobs?

What are the most popular jobs at Duke Health?

What are the most popular categories at Duke Health?

Infographic showing various Patient Service Associate job openings at Duke Health in the United States as of August 2026, with employment types broken down into 7% As Needed, 90% Full Time, and 3% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Patient Service Associate - Clinic 2H, 2J & 2P

Duke Health

Durham, NC • On-site

$16.50 - $20.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Duke Health rating

7.3

Company rating: 7.3 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

307th of 888 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.


ONSITE POSITION: Monday - Friday (8:30 AM - 5:00 PM)

Summary

Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.

Work Performed

  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
  • Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office c harts, medical records, reports, petty cash and collections bag.
  • File history sheets, ancillary reports and all other required patient record documentation.
  • Return medical records.
  • Attach HIPPA/Medicare documents to the encounter forms.
  • Check-in patient upon arrival in the practice.
  • Identify correct patient information in Maestro Care. Verify patient demographic data.
  • Edit Maestro Care as needed.
  • Accurately identify the appropriate account for patient visit.
  • Present and educate patients on required forms and obtain signature as required by policy and procedure.
  • Completes all Maestro Care check-in files and manage all appropriate alerts.
  • Collect and post co-payments and balances on accounts due.
  • Imprint all patient specific chart documents and requisition/transmittal documents.
  • Copy, file and distribute insurance cards as indicated by procedure.
  • Coordinate all labs/ procedures as requested.
  • Maintain private physician office charts.
  • Prepare encounter forms.
  • Investigate and account for missing encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Batches encounter forms or charge posting in Maestro Care.
  • Schedule tests and procedures.
  • Complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Determine the amount of cash to be collected based on insurance plan.
  • Check- outpatients.
  • Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
  • Answer telephone, take and deliver messages to physicians, nurses and others.
  • Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards

Knowledge, Skills and Abilities

  • Strong verbal and written communication.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
  • Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. Providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks

Degrees, Licensures, Certifications

N/A


Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Employment Type: FULL_TIME

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