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3 Dtlr Merchandise Planner Jobs Hiring Near You

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DTLR Jobs Information

Do workers at DTLR get paid breaks?

No. Most people don’t get paid breaks.
78% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Does DTLR pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

At DTLR, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from DTLR affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at DTLR?

Most people get paid time off work.
67% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 41% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 6% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at DTLR worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do DTLR workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for DTLR workers to change shifts?

Some people find it hard to change shifts.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at DTLR?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do DTLR managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at DTLR spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at DTLR?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at DTLR feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at DTLR?

Most people feel stressed out here.
84% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at DTLR?

Most people got enough training when they started.
84% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at DTLR?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think DTLR’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how DTLR is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Merchandise Planner jobs?
What are the most popular jobs at Dtlr?
What are the most popular categories at Dtlr?
Infographic showing various Merchandise Planner job openings at Dtlr in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Physical job distribution.

Customer Service Representative - Reading, PA

DTLR

Reading, PA • On-site

$15.25 - $21/hr

Other

Re-posted 9 days ago

DTLR rating

4.1

Company rating: 4.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Come work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.
POSITION SUMMARY:
The Customer Service Specialist is responsible for providing exceptional customer service for DTLR customers. We expect this person to be a fantastic advocate for our customers, delivering superior service and helping design the best service policies. This full-time position will involve delighting customers as the front-line resource over phone, email, live chat, solving customer service issues as they arise, and supporting the marketing, operations and fulfillment processes as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Committed to providing a stellar customer experience. Understand, anticipate, and resolve customer inquiries and issues in a friendly, helpful manner; delighting customers whenever possible.
  • Become an expert on DTLR and the products sold on our website (www.dtlr.com) and at our brick and mortar store locations. Offer advice and help customers find what products they need to fill their particular needs.
  • Quickly and thoroughly solve problems for customers when deliveries, transactions or experience don't go 100% as planned.
  • Excited to provide thoughtful, strategic insight regarding customer needs to our marketing, operations, merchandise, and community engagement departments. Identify and escalate priority issues that need immediate attention, route more complex issues to appropriate department.
  • Do whatever it takes to make the customer happy.
  • Generate refunds and handle credits.
  • Track shipments and handle returns.
  • Answer all inbound phone calls.
  • Work to fix not only the immediate issue but also dig for underlying problems and proactively document and hand them off for resolution.
  • Handle special projects as needed.
Special Intangible Skills:
  • Drive & Commitment - Demonstrates initiative, self-reliance and a strong sense of urgency. Starts work quickly demanding the highest possible quality while constantly improving personal standards of performance. Drives Innovation by discovering alternative approaches to resolve obstacles.
  • Adaptability/Flexibility - Works constructively under pressure, responds resourcefully to change and maintains a confident and constructive outlook despite difficulty, frustrations or ambiguity. Stays focused and maintains quality when handling multiple tasks at the same time, knowing when to consult others with critical viewpoints or experience to help make key decisions.
  • Excellent Collaborator - Works with a wide variety of internal & external partners to develop deliverable's and gain consensus.
QUALIFICATION/SKILLS & KNOWLEDGE REQUIREMENTS:
  • Passionate about customers. Strong affinity for people and ability to get along with anyone and everyone. You love developing relationships with customers, delighting them with your positive attitude and outstanding customer service skills.
  • Communication skills. Exceptional communication skills with customers and team members; friendly and pleasant demeanor over email and phone. Must be comfortable talking with customers on the phone as needed. Bilingual a plus (English/Spanish).
  • Hands-on. You are comfortable with a high volume of support issues to be addressed and have fast writing skills. You thrive in a fast paced, growth company environment.
  • Organized and detailed oriented. Excellent organizational skills, multi-tasking skills and attention to detail.
  • Resourceful. You see a project from idea stage through successful completion - and whatever it takes to make it a success, and your job will be fast-paced. Hurdles are inevitable, but you take it upon yourself to take ownership, assess options and get something done.
  • Tech savvy. Able to understand the basic workings of ecommerce platforms; experience with Magento systems a plus.
  • Experience. 2+ years related experience.
  • Self sufficient. Ability to work independently and make decisions with minimal supervision.
  • Not afraid of math. Some basic accounting experience a plus.

General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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