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102 Dtlr Customer Service Representative Jobs Hiring Near You

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DTLR Jobs Information

Do workers at DTLR get paid breaks?

No. Most people don’t get paid breaks.
78% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Does DTLR pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
89% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

At DTLR, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.

Is the health insurance from DTLR affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at DTLR?

Most people get paid time off work.
67% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 41% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 12% of people with changing schedules find out their shifts three weeks ahead of time.
  • 6% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers at DTLR worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do DTLR workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for DTLR workers to change shifts?

Some people find it hard to change shifts.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at DTLR?

Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do DTLR managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
35% of people say their manager changes their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at DTLR spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at DTLR?

Some people find it hard to take sick days.
47% of people report that it’s hard to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at DTLR feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at DTLR?

Most people feel stressed out here.
84% of people say they often feel stressed out at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at DTLR recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at DTLR?

Most people got enough training when they started.
84% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at DTLR?

Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think DTLR’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how DTLR is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Dtlr?

What are the most popular categories at Dtlr?

Infographic showing various Customer Service Representative job openings at Dtlr in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Sales Associate (Full-Time) - Town & Country, Columbus, OH

DTLR

Columbus, OH • On-site

$13.25 - $14.25/hr

Full-time

Retirement

Re-posted 16 days ago

DTLR rating

4.1

Company rating: 4.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Come work for us!
We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.
Our employees are key to our success.
Position Summary:
The Full-Time Associate is responsible for assisting the store management team with daily store operational functions which include providing excellent customer service, driving sales, merchandising, and handling other responsibilities as assigned by management. All related activities are expected to be performed in a professional, courteous, reliable, and results-oriented manner.
Essential Duties And Responsibilities:
  • Builds customer relationships by demonstrating a strong sense of customer service by assisting all customers in a professional, courteous, reliable, attentive, honest and responsive manner. Identifies customer needs and provides knowledgeable assistance to help customers select the product(s) that meet their needs.
  • Displays basic fashion and trend knowledge and able to satisfy customer needs by selling appropriate merchandise while maintaining DTLR standards and building relationships.
  • Assists with shipments, merchandising, restocking, and pricing.
  • Maintains and presents a positive, enthusiastic attitude toward job and company.
  • Complies with and enforces all company policies.
  • Embraces service training and product programs.
  • Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
  • Monitors and controls all aspects of operational compliance, safety and business standards.
  • Supports the training of all employees in suggested selling and merchandising techniques.
  • Actively seeks to minimize shrinkage of inventory by protecting the store against shoplifting and internal theft. Follows loss prevention policies and security procedures.
  • Enforces and follows proper point of sale procedures. Balances all money taken in during assignment and works with store management to investigate discrepancies.
  • Keeps management informed of important developments, potential problems and related information necessary for effective management.
  • Helps maintain a neat and orderly sales environment.
  • Performs other duties as may be assigned.
  • A standard work week consists of a minimum of 35 hours up to a maximum of 40 hours.

Qualifications:
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education And/or Experience
  • Previous work experience in retail or customer service is preferred, but not necessary.
  • High school diploma or equivalent preferred.

Skills And Knowledge Requirements:
  • Work requires an excellent command of the English language to effectively communicate with management, customers and other employees.
  • Demonstrated leadership and the ability to work under minimum supervision. Must be able to take charge of the store when necessary.
  • Open availability and flexibility to meet customer demand and the needs of the business.
  • Must possess basic fashion and style trend knowledge and desire to work with customers in a retail setting.
  • Has a proven track record in building and working as part of a team, demonstrated ability to handle responsibility, and an understanding of the needs of the street lifestyle customer.
  • Willing to work in multiple stores in the assigned district.

Physical Requirements:
  • Individuals must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
  • Able to work extended hours during critical project phases; and able to work in a fast pace, dynamic environment with flexibility.
  • The incumbent must be able to work in a fast-paced environment.
  • Must have reliable transportation

Compensation:
Sales Associate (Full-Time) pay range: $13.25 - $14.25 per hour. This role will be eligible for the company 401K plan.
General Information:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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