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Senior Director Regional Commercial Operations HNC North America
Location: Princeton, NJ/USA
Join a global leader in nutritional science as Senior Director Regional Commercial Operations HNC North America in our Health, Nutrition & Care (HNC) business as the end-to-end integrator across functions ensuring that the regional organization operates as one cohesive system.
This regional Chief Operating Officer is accountable for end-to-end operational, commercial execution, and customer service performance across the region. The role ensures seamless integration across Supply Chain, Commercial, and Customer Service to deliver superior customer experience, profitable growth, and operational excellence.
You'll act as the execution engine of the region, translate strategy into disciplined delivery, drive cross-functional alignment, and ensure accountability to performance targets.
The role is critical to preventing siloed execution, driving operational excellence, and enabling scalable, consistent ways of working across NA,reports to Senior Vice President, North America, HNC and is a member of the regional HNC Leadership Team.
Your Key Responsibilities:

• Lead and develop the regional Commercial Operation team (Commercial team, S&OP team, Customer Care team) with an emphasis on serving the customers and driving the impact to the business and contributing to value creation & business growth in our end customer segments (Early Life Nutrition, Medical Nutrition, Pharma, Dietary Supplements); act as the primary integrator across these segments
• Translate global commercial strategy into regional strategy and drive price/volume/portfolio decisions and execution; Protect and grow regional market share in close alignment with Sales
• Provide input for global commercial strategy and price setting based on regional dynamics to further improve price quotation, governance and monitoring process and systems; Prevent siloed decision-making by ensuring transparency and coordinated planning
• Drive consistent service levels and communication standards across segments; nsure that customer issues are resolved holistically, not functionally; Embed customer feedback loops into operational and commercial decision-making
• Matching regional demand and supply, and define and implement instruments to achieve high levels of service and supply reliability, while managing cost and working capital; Lead regional IBP process being responsible for regional demand management
• End-to-end owner of premix including premix strategy, premix business steering, and premix process improvements

We Bring:

• An opportunity to be part of a team that is on the cutting edge of the health and nutrition industry, continuously pushing the limits
• A space to grow by encouraging and supporting curiosity and an open mindset
• Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• A vibrant, creative atmosphere where innovation in health and nutrition is celebrated
• Empowerment to make meaningful contributions while upholding ethical standards

You Bring:

• Minimum 15 years of proven experience in an international business-to-business environment in commercial operations (Customer Service, Demand Planning, Pricing) required
• Proven leadership capabilities with experience managing large teams
• Deep knowledge and understanding of trends in the served market and ability to create and amend a fluid strategy to align with these trends
• Demonstrated ability to work cross-functionally and in a matrix organization
• Strong communication, presentation and customer-facing skills
• Bachelor's Degree required

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant's job-related skills, experience, relevant education, or training, and primary work location. Salary $180,800-$235,000.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
About dsm-firmenich
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
The application process
Interested in this position? Please apply online by uploading your resume in English via our career portal by July 17, 2026.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.