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60 Dow Jones Customer Service Representative Jobs Hiring Near You

Dow Jones

SVP, M&A

New York, NY

Represent Dow Jones externally in strategic discussions, industry conferences, investor meetings ... within information services, though experience in media, technology, SaaS, data, or adjacent ...

Dow Jones

Director, Sourcing

New York, NY

$145K - $180K/yr

Act as the DJ escalation point and "Voice of the Customer," maintaining a continuous two-way feedback loop to improve COE service delivery for Dow Jones. * Drive the realization of cost-savings ...

Dow Jones & Company, Inc.

SVP, M&A

Manhattan, NY · On-site

Represent Dow Jones externally in strategic discussions, industry conferences, investor meetings ... within information services, though experience in media, technology, SaaS, data, or adjacent ...

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What is it like to work at Dow Jones?

Dow Jones is a professional and dynamic organization that values integrity, innovation, and collaboration, fostering a culture of excellence and teamwork. The company's newsroom environment is fast-paced and deadline-driven, with a flat organizational structure that encourages open communication and cross-functional collaboration among journalists, editors, and developers. Working at Dow Jones offers the opportunity to be part of a renowned news organization, contributing to the production of high-quality content and making a significant impact in the world of finance and business journalism.

What makes Dow Jones an attractive place to work?

Dow Jones is a leading global provider of news and business information, renowned for its high-quality content and extensive reach in the financial and business sectors. The company offers a dynamic and collaborative work environment, with opportunities for innovation, professional growth, and development, as well as a stable and secure work setting. Joining Dow Jones provides a chance to be part of a prestigious organization that drives business and financial news, with opportunities to make a meaningful impact and contribute to the company's continued success.

Does Dow Jones pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

At Dow Jones, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and February 2026.

Is the health insurance from Dow Jones affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people get paid time off at Dow Jones?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and February 2026.

How easy is it to get time off at Dow Jones?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at Dow Jones?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Dow Jones feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Dow Jones get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Is it stressful to work at Dow Jones?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Dow Jones enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at Dow Jones recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get enough training when they start at Dow Jones?

Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get support to advance at Dow Jones?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people think Dow Jones’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how Dow Jones is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Dow Jones?

What are the most popular categories at Dow Jones?

Infographic showing various Customer Service Representative job openings at Dow Jones in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 69% Physical, 28% Hybrid, and 3% Remote job distribution.

Commercial Account Manager - Inside Sales (Dow Jones Energy)

Dow Jones

Houston, TX • Hybrid

$60K - $75K/yr

Full-time

Medical, Retirement, PTO

Posted 17 days ago

Dow Jones rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

3rd of 19 rated publishing

Job description

Job Description:About the Role:

As Commercial Account Manager - Inside Sales for Dow Jones Energy, you will prospect within your assigned account base, discuss value propositions with clients, and build relationships. You will manage the entire sales cycle for new business opportunities and renewals. You will also ensure clients' satisfaction and maximum return on their investment in Dow Jones Energy. You will report to the Director - Inside Sales.

About the Team:

Dow Jones Energy delivers trusted price transparency, benchmarks, analytics, news, and insights across the global energy, chemicals, metals, and fuel supply value chains. Our offerings support institutional investors, analysts, and traders navigating spot, wholesale, and retail markets, as well as emerging segments tied to the global energy transition.

Through authoritative data, real-time intelligence, and deep market expertise, Dow Jones Energy enables financial professionals to mitigate risk and make high-stakes commercial decisions in volatile, fast-evolving global markets.

You Will:

  • Develop an understanding of the sales value proposition for Dow Jones Energy products and how they align with the business requirements of our clients

  • Initiate and answer sales calls for Dow Jones Energy products and services

  • Analyze business opportunities, develop effective sales strategies, and close business

  • Develop account and territory plans to achieve penetration and grow revenue

  • Achieve specific monthly, quarterly and annual sales quota

  • Conduct telephone conversations to identify and qualify upsell/cross-sell opportunities and record sales prospecting activity in the CRM system

  • Proactively manage the renewal process and incoming inquiries across the assigned book of business

  • Maintain the existing client base with a focus on account retention

  • Prepare and submit accurate sales reporting and forecasting

  • Generate referrals and new business leads within assigned accounts

You Have:

  • 2-3 years' experience managing the entire sales cycle for renewals and new business opportunities

  • Knowledge of and genuine interest in the Energy industry

  • Experience in selling information services or software solutions

  • Motivation to learn about the Dow Jones Energy value proposition and the specific value propositions for the Energy portfolio

  • Working knowledge of business economics and comfortability discussing value propositions with customers

  • Knowledge of contract and proposal processes

  • Strong closing and negotiation skills

  • A track record of successfully growing accounts in an account management role

  • Ability to learn new solutions, sales processes, and systems quickly

  • Bachelor's Degree -OR- equivalent work experience

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Insurance Plans

  • Lifestyle programs & Wellness Resources

  • Education Benefits

  • Family Care Benefits & Caregiving Support

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - Energy

Job Category:

Sales

Union Status:

Non-Union roleBase Pay Range: $60,000 - $75,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

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