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8 Discovery World Guest Services Associate Jobs Hiring Near You

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Discovery World Jobs Information

Do workers at Discovery World get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Does Discovery World pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Is it stressful to work at Discovery World?

Most people feel stressed here.
100% of people say they often feel stressed at work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at Discovery World enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people at Discovery World recommend working with their team?

Not many people recommend working with their team.
80% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do people think Discovery World’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

Do workers feel well informed about how Discovery World is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between March 2025 and February 2026.

What other companies are hiring for Guest Services Associate jobs?

What are the most popular jobs at Discovery World?

Infographic showing various Guest Services Associate job openings at Discovery World in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% Physical job distribution.

Senior Manager of Guest & Member Engagement

DISCOVERY WORLD LTD

Milwaukee, WI • On-site

$65K - $75K/yr

Full-time

Posted 2 days ago

New

Discovery World rating

5.7

Company rating: 5.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 29 rated museums

Job description

Job Title/Position: Senior Manager of Guest & Member Engagement
  • Reports to: Vice President of Exhibits & Experiences
  • Schedule: Primarily Monday-Friday, Weekends & Evenings as needed
  • Pay Rate: $65,000-$75,000

JOB SUMMARY
The Senior Manager of Guest Services and Membership provides strategic leadership and hands-on operational oversight for the teams that welcome, serve, retain, and grow Discovery World's audience. This role ensures that every guest and member interaction is welcoming, efficient, inclusive, mission-aligned, and financially accountable. Reporting to the Vice President of Exhibits & Experiences, the Senior Manager leads frontline operations, membership services, ticketing support, guest recovery, staff development, departmental planning, and cross-functional coordination for daily visitation, programs, events, and peak attendance periods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Leadership and Team Management
  • Directly supervise the Guest Services and Membership teams, including managers, supervisors, team leads, representatives, and other assigned staff.
  • Management of 3-5 leadership positions and approximately 20-30 team members.
  • Recruit, hire, onboard, train, coach, schedule, and evaluate staff to ensure consistent service standards and strong team performance.
  • Build a positive, accountable, inclusive team culture that supports employee engagement, professional growth, and retention.
  • Establish clear expectations, provide regular feedback, and address performance matters promptly and constructively.
  • Participate in departmental and institution-wide planning related to attendance, exhibitions, programs, events, operations, and audience engagement.

Guest Experience Operations
  • Oversee daily guest-facing operations, including admissions, entry flow, ticketing support, wayfinding, guest recovery, and guest inquiries and feedback response.
  • Ensure frontline service practices reflect Discovery World's mission, brand, values, accessibility commitments, and standards for hospitality.
  • Partner with Exhibits, Education, Aquarists, Facilities, Security, Retail, Food Service, Events, Marketing, and Finance colleagues to support smooth operations and excellent guest outcomes.
  • Develop and maintain standard operating procedures, service scripts, escalation protocols, and emergency response support procedures for guest-facing staff.
  • Monitor attendance patterns, peak periods, guest feedback, and operational issues to recommend improvements to staffing, systems, signage, and guest flow.

Membership Strategy and Service
  • Lead membership operations with an emphasis on member acquisition, engagement, retention, renewals, upgrades, benefits fulfillment, and high-quality member service.
  • Collaborate with Marketing, Development, Finance, and Public Experience colleagues to support membership campaigns, reporting, communications, and revenue goals.
  • Ensure accurate membership transactions, data entry, acknowledgments, issue resolution, and benefit delivery across in-person, phone, email, and digital channels.
  • Analyze membership trends, guest conversion opportunities, feedback, and service metrics to identify opportunities for growth and improved member satisfaction.
  • Support member events, previews, promotions, and special access experiences in partnership with internal teams.

Systems, Revenue, and Reporting
  • Oversee the effective use of ticketing, membership, point-of-sale, customer relationship management, and guest feedback systems.
  • Ensure accurate cash handling, transaction processing, refunds, discounts, reconciliations, and financial controls in partnership with Finance.
  • Use data to identify operational trends, drive engagement, drive renewals, forecast staffing needs, support budget planning, and inform decision-making.

WORK ENVIRONMENT
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Required to use motor coordination and finger dexterity (such as keyboarding, machine operation, etc.): often
  • Required to speak to customers via telephone, email, and/or in-person: often
  • May be required to lift objects up to 30 pounds: occasionally
  • May be exposed to physical occupational risks (cuts, burns, exposure to toxic chemicals, etc.): rarely
  • May be exposed to a physical environment which involves dirt, odors, and noise, weather extremes, and/or similar elements: occasionally
  • The normal setting for this position is: museum floor, exhibit galleries, office setting

JOB QUALIFICATIONS
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
  • Bachelor's degree in hospitality, business administration, nonprofit management, or a related field preferred; equivalent experience will be considered.
  • Minimum of five years of progressively responsible experience in guest services, guest experience, membership, admissions, hospitality, attractions, museums, aquariums, cultural institutions, or a comparable high-volume public-facing environment.
  • Minimum of three years of management experience, including hiring, training, scheduling, and performance coaching.
  • Demonstrated success leading frontline teams and improving service quality, operational consistency, and guest or member satisfaction.
  • Experience with ticketing, membership, point-of-sale, CRM, scheduling, and reporting systems are strongly preferred.
  • Strong financial acumen related to admissions revenue, membership revenue, cash handling, reconciliation, budgeting, and performance reporting.
  • Experience managing a unionized workforce preferred.

Other Knowledge, Skills, or Abilities
  • Exceptional hospitality mindset and commitment to creating welcoming, accessible, and inclusive experiences for diverse guests, members, staff, and community partners.
  • Excellent leadership, communication, coaching, conflict resolution, and problem-solving skills.
  • Ability to remain calm, professional, and solutions-oriented in fast-paced, high-pressure, and guest-facing situations.
  • Strong organizational skills with the ability to manage multiple priorities, deadlines, projects, and teams simultaneously.
  • Ability to interpret data, identify trends, and translate insights into practical operational improvements.
  • Proficiency with Microsoft Office applications and ability to learn and support specialized ticketing, CRM, scheduling, and reporting systems.
  • First Aid/CPR certification is preferred, training must be scheduled within 90 days of hire

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