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60 Discord Customer Experience Manager Jobs Hiring Near You

Discord

Threat Investigator

Washington, DC · On-site

$132K - $148K/yr

... Discord's detection, policy, and enforcement capabilities * Partnering with team program managers ... Experience translating investigative findings into clear, actionable insights for non-expert or ...

Discord

Senior Salesforce Technical Lead

San Francisco, CA · On-site

$192K - $216K/yr

We are seeking an experienced Senior Salesforce Technical Lead to join Discord's Business Systems ... Manage AppExchange apps and HubSpot/Asana integrations; ensure ITGC and SOX audit readiness across ...

Discord

Senior Software Engineer, Growth

San Francisco, CA · On-site

$196K - $220K/yr

... Discord - from the first moment someone encounters us on the web through the onboarding experience ... This person will report to the Senior Engineering Manager for Growth. What you'll be doing: * Build ...

Discord

Strategic Finance

San Francisco, CA · On-site

$116K - $130K/yr

... at Discord. Reporting to the Finance Manager for Revenue, you will be responsible for driving ... Experience with consumer-subscription modeling: subscription conversions, cohort-level assumptions ...

Discord

Technology Risk Audit Manager

San Francisco, CA · Hybrid

$180K - $202K/yr

Discord's Internal Audit team exists to demonstrate effective risk management, process optimization ... Hands-on experience applying AI or automation tools to audit processes, and strong communication ...

Discord

Senior Stock Administrator

San Francisco, CA · On-site +1

$132K - $148K/yr

Manage the daily administration of Discord's global equity plans - from participant eligibility and ... Experience with global equity plans and managing an equity administration system. * A passion for ...

New

Discord

QA/DevOps Engineer

San Francisco, CA · On-site

$156K - $175K/yr

Prior experience working with AMS or managed services vendors in an ERP context. * Knowledge of ... Discord plays a uniquely important role in the future of gaming. We're a multiplatform ...

Discord

Senior Data Engineer, Ads

San Francisco, CA · On-site

$124K - $169K/yr

Passion for Discord or gaming communities * Experience with data visualization and dashboarding ... Working with Data AI tools to establish greater self service utility for your customers.

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Infographic showing various Customer Experience Manager job openings at Discord in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution.

Threat Investigator

Discord

Washington, DC • On-site

$132K - $148K/yr

Full-time

Posted 29 days ago

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Discord's mission is to give people the power to create space to find belonging in their lives, and every day millions of people trust Discord to be a place where they can talk, hang out, and build community. Keeping that space safe starts with teams like ours.
Discord's Violent Actors Team, part of the broader Threat Operations org within Trust & Safety, focuses on identifying and disrupting violent and extremist networks and threat actors. As a Threat Investigator, you'll lead investigations into these communities, identify novel detection mechanisms, and develop enforcement strategies to stay ahead of ongoing and emerging threats.
A typical day might include conducting deep-dive network investigations, compiling high-value signals to fuel proactive detection, or collaborating with internal and external partners on incident response. This role requires the ability to flex across a range of harm portfolios as team priorities evolve. This person will report to the team's Senior Manager.
What You'll Be Doing
  • Leading complex investigations into violent extremist and threat actor networks, developing and iterating on detection and disruption strategies across your investigative portfolio
  • Executing on roadmap projects, including cross-functional coordination with policy, engineering, and ML/AI teams, documentation of behavioral trends, and identification of scalable mitigation strategies
  • Leveraging investigative signals and subject matter expertise to inform threat prioritization decisions
  • Identifying emergence of novel harm behaviors, and gaps in Discord's detection, policy, and enforcement capabilities
  • Partnering with team program managers to develop and prioritize improvements to operational readiness
  • Serving as a subject matter resource for teammates, leadership, and cross-functional partners

What you should have
  • 5+ years of experience in threat intelligence, investigations, or incident management, with a track record of leading complex, multi-stakeholder cases independently
  • Deep expertise in at least one extremist or violent threat actor ecosystem, with the analytical flexibility to develop proficiency across new harm verticals as priorities shift
  • Demonstrated ability to define scope, propose solutions, and drive projects to completion in ambiguous, high-change environments with minimal oversight
  • Proficiency with data analysis tools, case management systems, and machine learning tooling to support network investigations and detection work
  • Strong written and verbal communication skills, including the ability to translate complex, sensitive topics for non-expert audiences, and experience producing cross-functional product requests, intelligence products, and engaging with law enforcement, government, or external partners
  • Collaborative approach to cross-functional work, with the ability to build consensus and coordinate across teams and time zones

Bonus points
  • Additional language proficiency, particularly in languages relevant to high-harm threat actor communities
  • Experience translating investigative findings into clear, actionable insights for non-expert or executive audiences

This position is US-based and can be based in Los Angeles, New York, Washington D.C., Austin or San Francisco but if you live in the Bay Area, you're welcome to work from our beautiful SF office.
The US base salary range for this full-time position is $132,000 to $148,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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