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60 Discord Customer Experience Manager Jobs Hiring Near You

Discord

Manager, Safety Analytics

$220K - $275K/yr

Discord exists to give people the power to create space to find belonging - to talk regularly with ... What you should have * 2+ years of people management experience leading technical teams, including ...

Discord

Product Designer, Growth

San Francisco, CA · On-site

$148K - $166K/yr

Drive projects autonomously - managing your own time and deliverables while knowing when to ... Personal use of Discord and passion for gaming or community platforms * Experience designing growth ...

Discord

Product Designer, Growth

San Francisco, CA

$148K - $166K/yr

... experience. * Off-platform - how Discord shows up beyond the app itself, across embeds, links ... Drive projects autonomously - managing your own time and deliverables while knowing when to ...

Discord

Engineering Manager, Safety

San Francisco, CA · On-site

$248K - $310K/yr

An empathetic and experienced recruiter and coach. People you've managed want to work with you again Bonus Points * A strong passion for Discord and/or gaming, and an appreciation for the communities ...

Discord

Senior Software Engineer, Ads

San Francisco, CA · On-site

$196K - $220K/yr

Discord has a highly engaged community of millions of daily active users who use the platform for ... What you should have * 5+ years of experience * A focus on impact. You have a sharp eye for what ...

Discord

Senior Software Engineer, Growth

San Francisco, CA · On-site

$196K - $220K/yr

... Discord - from the first moment someone encounters us on the web through the onboarding experience ... This person will report to the Senior Engineering Manager for Growth. What you'll be doing: * Build ...

Discord

Threat Investigator

Washington, DC · On-site

$132K - $148K/yr

... Discord's detection, policy, and enforcement capabilities * Partnering with team program managers ... Experience translating investigative findings into clear, actionable insights for non-expert or ...

Discord

Director of Engineering, Safety

San Francisco, CA · On-site

$400K - $450K/yr

An empathetic and experienced recruiter and coach. People you've managed want to work with you again Bonus * A strong passion for Discord and/or gaming, and an appreciation for the communities we ...

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Infographic showing various Customer Experience Manager job openings at Discord in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% Physical, 7% Hybrid, and 7% Remote job distribution.

Staff Data Scientist, Causal Inference & Experimentation

Discord

San Francisco, CA • On-site

$279K - $310K/yr

Full-time

Posted 7 days ago

Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there's one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Discord's Experimentation Platform puts data at the heart of the company's decision-making and growth - we run hundreds of experiments at any given time, and those results turn directly into business decisions across Discord.
As a Staff Data Scientist on this team, you will ensure that the statistical underpinnings of our experiments are sound, that experimenters are able to design experiments with high rigor, and that Discord makes the best business decisions on the basis of these experiments. We are a small and quickly growing team; you will be presented with significant leadership opportunities as we evolve.
Our team directly impacts the strategy and roadmaps that improve Discord for its more than 90M daily active users! If helping make Discord an even better place to hang out with your friends sounds like an exciting challenge - we'd love to chat with you!
What you will be doing
  • Formulate the vision and set the roadmap for the future of the Experimentation Platform, in partnership with engineering, product, and data science stakeholders.
  • Provide statistical expertise, ensuring that experimentation methodologies and frameworks are sound and aligned with best practices in causal inference and experimental design.
  • Partner closely with engineering and product to improve the reliability, scalability, and adoption of experimentation across Discord - including modern AI/LLM tooling where it can accelerate rigor and speed.
  • Lead initiatives to educate and train cross-functional teams - including workshops, training sessions, and educational materials - on experimentation design, statistical methodology, and causal inference.
  • Empower Discord's Data Science team (50+ members) to adopt more rigorous causal inference methods.
  • Lead and conduct original causal inference research on high-priority Discord questions, in partnership with the wider Data Science team.
  • Engage directly with experimentation customers - data scientists, product managers, and engineers - to ensure the platform enables fast, reliable, data-driven decisions.

What you should have
  • Proven experience leading experimentation platform work, including designing and validating statistical methodologies to ensure the accuracy and reliability of experimental results.
  • PhD in a quantitative field (e.g. Statistics, Economics, Political Science, Psychology) or equivalent practical experience, plus 4+ years designing, implementing, and analyzing experiments or causal inference projects.
  • Ability to critically evaluate and recommend statistical approaches that balance velocity and reliability across a variety of product launches.
  • Strong passion for education, with a track record of communicating complex statistical and experimental design concepts to technical and non-technical audiences and fostering a culture of data literacy.
  • Demonstrated experience in developing and delivering training programs or educational content related to experimentation, causal inference, or statistical analysis, with a track record of fostering a culture of data literacy within an organization.
  • Proficient with Python, SQL, R, and/or other statistical programming languages.

Bonus Points
  • Interest in conducting literature reviews, translating and championing best scientific practices across the company.
  • Track record using causal inference methods that translated into business decisions and outcomes.
  • Experience autonomously leading cross-functional projects and influencing cross-functional partners.
  • Comfort using AI/LLM tools to accelerate causal inference workflows, automate repetitive analysis, or scale experimentation education content.
  • Passion for Discord or gaming.
  • Causal inference-related publications.

San Francisco Bay Area:
Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available.
The US base salary range for this full-time position is $279,000 to $310,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.
Please see our Applicant and Candidate Privacy Policy for details regarding Discord's collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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