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DentaQuest
DentaQuest

21 Dentaquest Customer Service Representative Jobs Hiring Near You

DentaQuest

Customer Service Team Coordinator

Austin, TX · On-site

$17.75 - $23.25/hr

Serve as a liaison between dental offices and DentaQuest by answering remittance, payment, benefit ... benefit programs and superior customer service. If you're looking for a challenging work ...

Dentaquest

Account Representative

Mequon, WI · On-site

Represent DentaQuest at health fairs, member enrollment and other community events as required ... customer service. If you're looking for a challenging work environment where you will be asked to ...

Dentaquest

Customer Service Team Coordinator

Austin, TX · On-site

$17.75 - $23.25/hr

Serve as a liaison between dental offices and DentaQuest by answering remittance, payment, benefit ... benefit programs and superior customer service. If you're looking for a challenging work ...

Dentaquest

Account Representative

Mequon, WI

Manage and organize workflows between Client Services Department and other departments to ensure ... Adhere to DentaQuest business processes. * Other duties as assigned.

Dentaquest

Customer Service Team Coordinator

Austin, TX

$17.75 - $23.25/hr

... on service related issues and problems. In addition, the position is responsible for the ... Serve as a liaison between dental offices and DentaQuest by answering remittance, payment, benefit ...

Dentaquest

Customer Care Supervisor

Doral, FL · On-site

The Customer Service Supervisor performs direct supervision to staff members to ensure individual ... Represent the team and or department. * Contribute to team effort by completing related projects as ...

Dentaquest

Workflow Data Analyst

Grafton, WI · On-site

... customer service. If you're looking for a challenging work environment where you will be asked to ... DentaQuest is an equal opportunity employer. We believe that your work history is the best measure ...

Dentaquest

Customer Care Supervisor

Doral, FL

Support back-up phone assistance to other internal customer service teams as needed. * Attend Market, Client, Operational and other meetings as needed. Represent the team and or department.

DentaQuest

Member Support Representative

Kansas City, MO · On-site

$40K - $54K/yr

Individuals in this role uphold our commitment to providing the highest level of customer service ... Representatives must act with a sense of urgency by being responsive and resolving service issues ...

Dentaquest

Business Optimization Analyst

Boston, MA · On-site

... customer service. If you're looking for a challenging work environment where you will be asked to ... DentaQuest is an equal opportunity employer. We believe that your work history is the best measure ...

DentaQuest

Enrollment Tech Consultant

Wellesley, MA · On-site

$58K - $88K/yr

... Service teams. * Conduct case preparation training with Benefit Counselor resources for each case ... Excellent communication and presentation skills with ability to represent Sun Life effectively

DentaQuest

Enrollment Tech Consultant

Portland, ME · On-site

$58K - $88K/yr

... Service teams. * Conduct case preparation training with Benefit Counselor resources for each case ... Excellent communication and presentation skills with ability to represent Sun Life effectively

DentaQuest

Enrollment Tech Consultant

Kansas City, MO · On-site

$58K - $88K/yr

... Service teams. * Conduct case preparation training with Benefit Counselor resources for each case ... Excellent communication and presentation skills with ability to represent Sun Life effectively

DentaQuest

Enrollment Tech Consultant

Milwaukee, WI · On-site

$58K - $88K/yr

... Service teams. * Conduct case preparation training with Benefit Counselor resources for each case ... Excellent communication and presentation skills with ability to represent Sun Life effectively

DentaQuest

Enrollment Tech Consultant

Hartford, CT · On-site

$58K - $88K/yr

... Service teams. * Conduct case preparation training with Benefit Counselor resources for each case ... Excellent communication and presentation skills with ability to represent Sun Life effectively

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DentaQuest Jobs Information

Do workers at DentaQuest get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and July 2026.

Does DentaQuest pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Is the health insurance from DentaQuest affordable enough for their workers?

Only some people say the health insurance costs are okay.
60% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between April 2025 and July 2026.

Do workers at DentaQuest worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it to get time off at DentaQuest?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and July 2026.

Do DentaQuest managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and July 2025.

Do jobs at DentaQuest spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between November 2024 and July 2025.

How easy is it to take sick days at DentaQuest?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at DentaQuest good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at DentaQuest feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
43% of people say they’re not treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and October 2025.

Do people at DentaQuest get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at DentaQuest?

Most people feel stressed out here.
88% of people say they often feel stressed out at work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at DentaQuest enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and October 2025.

Do people at DentaQuest recommend working with their team?

Not many people recommend working with their team.
88% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at DentaQuest?

Most people didn’t get enough training when they started.
75% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at DentaQuest?

Most people aren’t given support to advance their career here.
In the last year, 86% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think DentaQuest’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how DentaQuest is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Dentaquest?

What are the most popular categories at Dentaquest?

Infographic showing various Customer Service Representative job openings at Dentaquest in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Team Coordinator

DentaQuest

Austin, TX • On-site

$17.75 - $23.25/hr

Other

Re-posted 24 days ago

DentaQuest rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

296th of 308 rated insurance

Job description

JOB SUMMARY: Serve as a resource and provide support by answering questions and allocating workflow to team members on service related issues and problems. In addition, the position is responsible for the coordination of incoming claims and/or authorizations to ensure turnaround times are met.
JOB DUTIES AND RESPONSILBLITIES:

  • Assist in the managing the flow of inbound inquires and the department work queues.
  • Manage the workflow queues for claims and authorizations which suspend during processing.
  • Facilitate resolutions to internal and external claims payment issues.
  • Assist in the distribution of work to team members.
  • Provide leadership to the team and coordinate daily operations and workflow according to department deliverables.
  • Assist team members in responding to and resolving all questions, complaints and requests from customers.
  • Research, analyze, resolve, and respond to any internal and external inquires.
  • Serve as a liaison between dental offices and DentaQuest by answering remittance, payment, benefit, contract and claims questions.
  • Resolves problems quickly by regularly interfacing with customer as needed
  • Provide initial and ongoing training to team members as needed.
  • Assist in providing mentoring, coaching and feedback to team members.
  • Assist with monitoring of phone coverage to ensure phone standards are being met.
  • Run and analyze department reports as needed.
  • Create and implement department processes as needed.
  • Maintain department service levels by performing team member functions as needed.
  • Other duties as assigned.
Skills & Requirements
Required Experience
  • Associates degree and/or two years experience in a business environment.
  • Previous leadership experience preferred.
  • Knowledge of general computer software (Excel and MS Word).
  • Excellent interpersonal, written and verbal communication skills.
  • Proven ability to work well individually and with a team.
  • Ability to prioritize and organize multiple tasks.
  • Ability to remain organized with multiple interruptions.
  • Attention to detail, accuracy and organization skills is essential.
  • Demonstrates self-motivation by taking initiative to learn more and take on more challenges.
  • Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
  • Apply
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Careers
As one of the nation's leading oral health companies, we direct all our energy and resources to improving oral health in the communities we serve. We depend on our people for our ability to provide the highest-quality benefit programs and superior customer service. If you're looking for a challenging work environment where you will be asked to continually develop your skills, you've found the right place.
We are a growing, financially sound company with many advantages to offer to our employees. In addition to competitive salaries and a great benefits package, we also offer a stimulating, productive work environment. Work-life balance is a reality at DentaQuest, as is our commitment to our employees' career advancement.
DentaQuest is an equal opportunity employer. We believe that your work history is the best measure of the value you will bring to the company. We do not base any employment decision on a person's race, religion, color, national origin, gender, sexual preference, marital status, age, veteran status, or disability unrelated to the ability to do the job.
Thank you for visiting. We are delighted that you are considering joining our team of dedicated oral health professionals.

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