48 Dc Water Customer Service Representative Jobs Hiring Near You

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager. 

GeneralJob Title:Director, Fleet ManagementJob Code:OA0296Supervises Directly:YesNew or Revised:RevisedRegular or At-Will:At-WillDate:5/28/2026Exempt or Non-Exempt:ExemptCompensation Approval Signature: Union/ Non-Union:Non-Union

Division

Department

Administration

Fleet-Central Administration

Salary Schedule: Executive GradeCost Center Code:   202000Grade:ESSBEssential Position:YesReports To:Chief Administrative Officer and Executive Vice-PresidentEEO Code:Officials and AdministratorsWork Format

Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description: 

The Director, Fleet Management provides strategic leadership and oversight for fleet operations, including vehicle acquisition, maintenance, fuel management, and compliance. Ensures cost-effective, safe, and reliable transportation services by optimizing fleet performance, implementing best practices, and leveraging data-driven decision-making. Collaborates with internal stakeholders to align fleet services with organizational goals, manages vendor relationships, and drives continuous improvement in efficiency, sustainability, and service delivery.

Essential Duties & Responsibilities: 

• Provides oversight for the planning, direction, and coordination of day-to-day fleet management functions including maintenance and repair services, preventive and corrective maintenance scheduling, inspections, and quality control for a wide range of rolling stock that includes but not limited to vehicles, light, and heavy-duty equipment. This includes supervision of DC Water staff as well as oversight of all 3rd party vendors contracted to support operations.

• Communicate with all levels of management, including operational departments, regarding acquisition strategy details. Ensure that processes and systems are in place to keep departments appraised of vehicle acquisition status and that vehicle specifications/designs support the critical services that DC Water provides to the community.

• Collaborates with Finance, Accounting and Budget as well as Department Heads to develop Fleet's annual budget and 10-year forecast (including vehicle purchases and operating expenses) and review funding mechanisms and decision points for replacement based on Total Cost of Ownership (TCO) and operational priorities. Directs the acquisition, optimal deployment, management of lifecycle ownership costs and salvage/sale of DC Water's fleet of vehicles and specialized work equipment.

• Directs the administration of the fleet organization including the registration and inspection of vehicles and equipment, compliance reporting (USDOT, EPA, etc.), utilization reporting, fuel reporting, expense accounting, motor pool operation and any other fleet management activity.

• Leads the development of vehicle and equipment specifications to ensure compliance with all applicable industry standards (ASE, ANSI, etc.), environmental and local regulation as well as alignment with operational need for fleet acquisition.

• Directs the development of metrics to measure internal and external fleet performance such as vehicle utilization, fuel efficiency, schedule maintenance, vendor performance as well as internal service delivery, operating efficiency, and productivity.

• Develops and monitors maintenance and repair schedules as well as assisting in the evaluation of existing service levels together with making recommendations relative to service level improvements - working to bring operation and system enhancements together.

• Develop, refine, and implement an Alternate Fuel Vehicle (AFV) procurement strategy that integrates with the fleet asset acquisition strategy and supports federal, state and company objectives related to the reduction of petroleum use and efficiency improvements. 

• Directs and controls the analysis of vehicle utilization across the utility and ensures optimal deployment of fleet assets as well as developing strategies to optimize the sale of vehicles and equipment. Responsibilities include coordinating productivity studies and improvement efforts and performing special analyses to monitor and evaluate equipment performance, equipment utilization and shop operations.

• Must establish and maintain effective and professional relationships with work colleagues, supervisors, and managers. Builds team, team skills and capabilities, evaluates performance, and resolves personnel issues.

• Performs other duties and projects as assigned at the direction of the Vice-President, Shared Services and/or the Chief Operating Officer.

Supervisory Responsibilities: Provides daily planning, Administration, and management in the selection, supervision, promotion, discipline, and training of personnel within the department.

Key Working Relationships: Interacts with co-workers and managers throughout the Authority, vendors, suppliers, and officials from other organizations.Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Ten (10) years of progressive business administration experience in fleet, automotive, operational or asset management; inclusive of five (5) years of managerial experience, or an equivalent combination of education and experience.

Minimum Education Requirements:Bachelor's degree in Business Management or Administration, Finance, Public Administration, or a related field from an accredited college/university.Required Skills: Strong analytical, planning, writing and organizational skills.Must possess strong financial acumen to effectively analyze cost data and trends required to develop long-term replacement strategies.Excellent knowledge in contract development, negotiations and managing vendor performance.Required Licenses & Certifications: Certification in Fleet Management (Certified Association of Fleet Managers, CAFM; Federal Fleet Manager Certification Program, FFMCP; etc. and/or Automotive Service Excellence (ASE) Technician Certifications.Must possess and maintain a valid driver's license with satisfactory driving record held throughout employment.Physical Requirements:   General office conditions Prolonged periods sitting, standing, or walking.Must be able to lift up to 50 lbs. at times.Subject to indoor and/or outdoor environmental conditions that include exposure to extreme cold and/or hot temperatures.Subject to noise, vibration, and to hazards from a variety of physical conditions.Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dusts, mists, gases, or poor ventilation, or to exposure to oils or other cutting fluids.

Preferred Skills & Qualifications

Preferred Experience:N/APreferred Education Requirements:N/APreferred Skills:N/A

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

 

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and well-being.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

   The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities." If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.