48 Dc Water Customer Service Representative Jobs Hiring Near You

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

GeneralJob Title:Manager, Facilities Program ManagementJob Code:OA0420Supervises Directly:YesNew or Revised:RevisedRegular or At-Will:At-WillDate Last Revised:6/22/2026Exempt or Non-Exempt:ExemptCompensation Approval Signature: Union/ Non-Union:Non-Union

Division

Department

Administration

Facilities-Central Administration

Salary Schedule: Non-Union Salary RangeCost Center Code:   204000Grade:NU18Essential Position:YesReports To:Director, Facilities ManagementEEO Code:Officials and AdministratorsWork FormatHybridWho We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Manager, Facilities Program Management coordinates and manages the work of professional engineering consulting firms, either directly or using core staff of DC Water supervisors. Provides program policy direction, and quality and cost control of both the outsource work and activities of in-house personnel.

Essential Duties & Responsibilities:

• Provides program policy direction and management for non-process facilities capital improvement programs.

• Provides program policy direction and management for DC Water non-process facilities space planning using outsourced and in-house resources.

• Provides direction for quality and cost control for outsourced and in-house work.

• Manages and coordinates (directly or through DC Water staff) work of numerous professional engineering consultants.

• Ensures that contractors and consultants meet all requirements concerning construction scheduling, progress reporting, safety measures, and records.

• Ensures construction contractors comply with the contract requirements, mediates any impasses with the contractor.

• Prepares regular and special reports; consults with management to develop long-range plans and budgets; tracks expenditures to ensure compliance with budget constraints.

• Provides liaison between staff activities and upper management within the Department; between Facilities and other DC Water entities, and between DC Water and outside entities including but not limited to DCRA, SHPO, CFA, NPS and other permitting agencies. 

• Directs activities of engineers, technicians, and administrative personnel engaged in the management, inspection, and administration of projects to construct, enlarge, or modify non-process facilities. Establishes and enforces construction standards and quality control methods.

• Ensures that all construction activities, commissioning, and facility start-up activities are conducted so as to minimize the impact to customers and to ongoing system operations.

• Oversees, reviews, and recommends approval of all change orders, work change directive, and claim negotiations with construction contractors and consultants.

• Collaborates and coordinates with the Facilities Management team and/or DC Water's incident management team to support emergency response activities for Facilities operations and other DC Water departments

• Performs other related duties and projects assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities: Provides daily planning and administration, directly or through subordinates, in the selection, assignment, supervision, promotion, discipline, and training of personnel within the branch.

Key Working Relationships: Interacts with officials throughout the Authority, other government and outside entities, and private consultants and contractors.

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Seven (7) years of progressive experience in non-process facilities management, to include five (5) years of experience in supervising professional staff in design or construction and managing non-process facilities consulting contracts.

Minimum Education Requirements:Bachelor's degree in Civil Engineering, Mechanical Engineering, Architecture or related engineering/architecture field from an accredited college or universityRequired Skills:Leadership skillsInterpersonal skillsVerbal and written communication skillsStrong analytical, planning, and organizational skills

Utilizes personal computer and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, e-mail, etc.).

Required Licenses & Certifications:

A DC Professional Engineering License (DC PE) or a DC Architect's License is required at the time of hire or the ability to obtain a license by reciprocity within 6 months of the hire date.

Required Languages:EnglishPhysical Requirements: General office conditions.Some site visits will require access to facilities equipment operational areas, grounds, and roofs.

Preferred Skills & Qualifications

Preferred Experience:N/APreferred Education Requirements:N/APreferred Skills:Oracle, Unifier, Maximo, SharePoint

Preferred Licenses and Certifications:

Project Management Professional (PMP) certification, International Facilities Management Association (IFMA - or equivalent) Facilities Management certification

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. 

 

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.

• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities."

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com.