Position Announcement
Position: Customer Care Rep
Department: Sales
Reports To: Branch Managerย
Salary grade: DOE
FLSA Status:ย Full Time / Exempt/ Salary
Location: San Antonio
Descriptionย
DOCUmation is Texasโ largest privately held managed services provider, built on a culture of service that puts people first. Headquartered in San Antonio with offices statewide, we support thousands of organizations with IT, cybersecurity, print, process automation, and communications solutionsโdriving innovation and business growth across Texas.ย
Responsibilities
- Strengthen customer relationships as the โfaceโ of the San Antonio office by conducting account reviews and ongoing client interactions alongside Sales Repsย
- Serve as point of contact for deliveries and installations, coordinating across Sales, Service, and Delivery teams and keeping customers informed throughout the processย
- Compile customer reference letters and coordinate Google/social media reviewsย
- Prepare and distribute reports, including service histories, average monthly volumes, and upgrade listsย
- Plan internal events for the San Antonio branch, from ordering swag and coordinating with corporate marketing on materials to managing invitations and RSVP listsย
- Manage and attend sponsorships and community impact initiatives, including donations, table assignments, and employee involvement at nonprofit and community eventsย
- Work with corporate partners at the local level, serving as the point of contact for NBA teams, universities, and other organizations, with responsibilities ranging from ticket coordination to career fair supportย
- Participate in weekly sales meetings as neededย
Experience & Required Skills
- Industry experience idealย
- Experience working in a sales support role preferredย
- Strong working knowledge of MS Word, Excel, and E-Automate preferredย
- Must be detail-oriented with the ability to multi-task in a fast-paced environment.ย
- Professional appearance and demeanor, with the ability to represent DOCUmation positively in client-facing and community settingsย
Education & Certification
- High School Diploma or equivalent
Physical Requirements
- Ability to occasionally stand, stoop, bend, and kneelย
- Manual dexterity to use hands and fingers to handle, control computer and telephone keyboardย
- Visual acuity to read printed and electronic documentsย
- Ability to regularly speak clearly so listeners can understandย
- Ability to understand the speech of othersย
- Occasionally lift 10-30 pounds
Special Requirements
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.ย