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38 Cubic Program Manager Jobs Hiring Near You

Cubic Corporation

Systems Test Engineer

San Diego, CA · On-site

$82K - $102K/yr

Cubic Defense Company Details: When you join Cubic, you become part of a company that creates and ... development programs. The role is hands on and requires a self-motivated approach working ...

Cubic Corporation

Senior Software Engineer

Ashburn, VA · On-site

$125K - $165K/yr

Cubic Defense Company Details: Performs complex software engineering tasks. Acts as a technical ... programs. • Identifies, investigates and resolves technical issues. • Participates in software ...

Cubic

Service Delivery Manager - Canada

Burnaby, BC · On-site

Cubic Transportation Systems Company Details: The Service Delivery Manager (SDM) is the single ... This is a senior program-level leadership role responsible for driving delivering reliable ...

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Cubic Jobs Information

What is it like to work at Cubic?

Cubic is a technology-driven company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and inclusive work environment.

The company's structure is organized into various business segments, including defense, transportation, and education, allowing employees to work on diverse projects and contribute to the development of cutting-edge solutions. Cubic's work environment is often described as fast-paced and challenging, with opportunities for professional growth and development.

Working at Cubic may appeal to individuals who are passionate about technology and innovation, as the company offers a range of career opportunities in fields such as software development, engineering, and data analytics, with a focus on making a positive impact in various industries.
What other companies are hiring for Program Manager jobs?
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Infographic showing various Program Manager job openings at Cubic in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Senior Customer Service Representative

Senior Customer Service Representative

Cubic Corporation

Fort Washington, MD • On-site

$20.15 - $27.71/hr

Full-time

Posted 15 days ago

Job description

Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary
The Senior Customer Service Representative (Senior CSR) provides advanced customer support in a high volume call center environment. In addition to handling complex customer inquiries, this role serves as an escalation point and helps ensure adherence to quality, accuracy, and performance standards. The Senior CSR contributes to process improvements, assists with training, and plays a key role in maintaining an exceptional customer experience.
Essential Duties and Responsibilities
  • Respond to customer calls promptly and professionally, delivering high quality service and resolving inquiries with minimal handoff.
  • Handle complex or escalated customer issues, providing thorough troubleshooting and timely resolution.
  • Support team members by providing guidance, answering procedural questions, and modeling best in class service behaviors.
  • Process advanced customer transactions, including refunds, adjustments, settlements, and account corrections, with accuracy and adherence to compliance standards.
  • Accurately document detailed customer interactions, case notes, and transactions to ensure complete and reliable records.
  • Assist with training and mentoring new hires or junior CSRs, reinforcing policies, systems navigation, and service expectations.
  • Identify recurring issues or process gaps and recommend improvements to supervisors or leadership.
  • Maintain full compliance with company policies, regulatory requirements, and internal procedures.
  • Consistently exceed established KPIs such as first call resolution, call quality scores, and transaction accuracy.
  • Participate in special projects, initiatives, or pilot programs, as assigned.

Background and Experience
  • High school diploma or equivalent required.
  • Minimum of 1-2 years of related customer service experience, preferably in a call center, retail, transportation, or other high volume service environment.
  • Demonstrated ability to handle complex customer issues with sound judgment and professionalism.
  • Strong communication, interpersonal, and problem solving skills; able to manage challenging interactions with tact and confidence.
  • Proficiency with computer systems, data entry, and CRM or call center platforms.
  • Must be able to work extended hours, weekends, or holidays as needed.

Cubic Pay Range:
$20.15 - $27.71 + benefits.
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Worker Type:
Employee
We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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