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Position Summary

The Medical Assistant is a key member of the clinic team, responsible for creating a welcoming environment, reducing wait times, and ensuring patient privacy in compliance with HIPAA. This role supports practitioners during patient visits, manages clinic operations, and delivers high-quality healthcare experiences.

Key Responsibilities

• Assist practitioners by rooming patients, collecting history, and recording vital signs and specimens.
• Prepare, administer, and provide educational materials for vaccination services.
• Deliver consistently high-quality medical services and patient experiences.
• Maintain clinical knowledge and counseling skills to improve health outcomes.
• Multitask between front desk, waiting area, and exam rooms.
• Answer phone calls promptly, take messages, and provide accurate information.
• Support operational excellence to maximize workflow, patient experience, and quality standards.
• Manage patient check-in processes courteously and efficiently.
• Provide information on insurance co-payments, billing, and service charges.
• Order and maintain supplies; perform point-of-care (POC) testing controls.
• Participate in community engagement initiatives to support practice growth.

Required Qualifications

• Graduate of an accredited Medical Assistant program.
• Medical Assistant Certification.
• Ability to prepare, administer, and educate patients on vaccination services.
• Ability to collect patient history, vital signs, and specimens accurately.
• Proficiency in scanning and entering information into EMR systems.
• Understanding of health insurance, providers, and plan terminology.
• Ability to lift up to 35 lbs and move continuously throughout the clinic.
• Strong time management and communication skills.

Experience

• Preferred: 1 year of experience in a healthcare setting.

Education

• Graduate of an accredited Medical Assistant program.
• Medical Assistant Certification.

Schedule

• Schedules created in six-week blocks.
• Requires working every other weekend (Saturday and Sunday), unless otherwise noted.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).