ZipRecruiter

Log In

Confluence Health
Confluence Health

60 Confluence Health Patient Services Representative Jobs Hiring Near You

Confluence Health

$58 - $110/hr

Confluence Health actively supports the communities we serve and their quality of life through our ... Accurately collects patient information needed to provide safe, high quality care. Completes ...

New

Confluence Health

Meds/Peds Hospitalist

Wenatchee, WA

$205K - $261K/yr

... patient records Confluence Health is a non-profit organization that contracts with the physicians of Wenatchee Valley Medical Group to provide medical services. The Wenatchee Valley Medical Group was ...

Confluence Health

$59 - $110/hr

Benefits Employees of Confluence Health receive a wide range of benefits in addition to ... Accurately collects patient information needed to provide safe, high quality care. Completes ...

New

Confluence Health

Meds/Peds Hospitalist

Wenatchee, WA · On-site

$370K/yr

... patient records Confluence Health is a non-profit organization that contracts with the physicians of Wenatchee Valley Medical Group to provide medical services. The Wenatchee Valley Medical Group was ...

Confluence Health

Interventional Radiologist

Wenatchee, WA · On-site

$721K/yr

... patient records Confluence Health is a non-profit organization that contracts with the physicians of Wenatchee Valley Medical Group to provide medical services. The Wenatchee Valley Medical Group was ...

Confluence Health

Anesthesiologist

Wenatchee, WA · On-site

$700K/yr

... patient records. Confluence Health is a non-profit organization that contracts with the physicians of Wenatchee Valley Medical Group to provide medical services. The Wenatchee Valley Medical Group ...

Confluence Health

Physician - ENT

Wenatchee, WA · On-site

$516K/yr

Ability to thoroughly document and maintain comprehensive patient records. Summary Located in the ... Confluence Health represents an outstanding employment opportunity.

Confluence Health

Meds/Peds Hospitalist

Wenatchee, WA · On-site

$260 - $340/hr

... patient records Confluence Health is a non-profit organization that contracts with the physicians of Wenatchee Valley Medical Group to provide medical services. The Wenatchee Valley Medical Group was ...

next page

Showing results 1-20

All JobsConfluence Health JobsConfluence Health Patient Services Representative Jobs

Confluence Health Jobs Information

What is it like to work at Confluence Health?

Confluence Health is a community-focused healthcare organization that prioritizes patient-centered care and a collaborative team environment. The organization operates a network of hospitals, clinics, and medical groups, offering a range of specialties and services, and its team members work together to provide comprehensive care to patients in Central Washington. Working at Confluence Health may appeal to candidates who value a dynamic and supportive work environment, opportunities for professional growth and development, and the chance to make a positive impact in their local community.

What makes Confluence Health an attractive place to work?

Confluence Health is a leading healthcare organization in central Washington, known for its commitment to delivering high-quality patient care and advancing medical innovation. The organization fosters a collaborative work environment that encourages teamwork, professional growth, and a culture of continuous learning, with opportunities for employees to develop new skills and expertise. By joining Confluence Health, individuals can contribute to improving the health and well-being of their community, while also advancing their own careers and personal development.

Do workers at Confluence Health get paid breaks?

Yes. Most people get paid breaks.
78% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Does Confluence Health pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

At Confluence Health, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
95% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Confluence Health affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 29 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Confluence Health?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 21% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at Confluence Health worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Confluence Health workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it for Confluence Health workers to change shifts?

Most people find it easy to change shifts.
76% of people report that it’s easy to change shifts if they need to.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Confluence Health?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Confluence Health managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
81% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Confluence Health spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Confluence Health?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Confluence Health good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Confluence Health feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Confluence Health get to take their breaks without interruption?

Most people get breaks without interruption.
72% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Confluence Health?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Confluence Health enjoy their jobs?

Most people enjoy their job.
89% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Confluence Health recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Confluence Health?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Confluence Health?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Confluence Health’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Confluence Health is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

What other companies are hiring for Patient Services Representative jobs?

What are the most popular jobs at Confluence Health?

What are the most popular categories at Confluence Health?

Infographic showing various Patient Services Representative job openings at Confluence Health in the United States as of August 2026, with employment types broken down into 5% As Needed, 85% Full Time, 9% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Clinic Patient Access Specialist I

Confluence Health

Wenatchee, WA

$17.13 - $26.45/hr

Per diem

Medical, Retirement

Re-posted 18 days ago

Confluence Health rating

7.6

Company rating: 7.6 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

191st of 898 rated healthcare providers

Job description

Salary Range
$17.13 - $26.45
Overview

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Pool Employees of Confluence Health receive a range of benefits in addition to compensation.

  • Retirement Plan
  • Pool Differential
  • Sick Leave
  • Shift Differential
  • Employee Assistance Program

For more information on our Benefits & Perks, click here!


Summary

Please note: This is a pool position. No guarantee of hours. 

This position represents Confluence Health during initial telephone, MyChart, and other means of contact by providing patients with appointments, medication refills, information assistance, and access to operational support services and clinical resources. The role ensures a high level of customer service consistent with Confluence Health's vision, mission, goals, and service standards. The ideal candidate will possess strong problem-solving abilities, empathy and patience in dealing with patients, teamwork and collaboration skills, and attention to detail and accuracy.

Position Reports To: Clinic Patient Access & SWBD Supervisor


Essential Functions

  1. Answer inbound calls promptly and professionally, routing them appropriately.

  2. Schedule and cancel appointments based on need and patient requests, following system and clinic guidelines. Communicate appointment details, required preparations, and necessary paperwork to ensure on-time arrival and preparedness.

  3. Review and confirm appointment details with callers, update patient demographics in Epic, and encourage MyChart enrollment. Inform patients of items to bring to appointments.

  4. Act as a liaison between patients and their care teams.

  5. Assist patients with medication refills, including identifying the need for new prescriptions, instructing patients on next steps, contacting pharmacies, and creating refill requests.

  6. Learn and apply de-escalation techniques.

  7. Relay clerical and clinical messages from patients, family members, and healthcare professionals to administrative and provider staff with clear spelling and grammar.

  8. Identify emergent and crisis situations, gather necessary information, and use critical thinking to determine appropriate next steps, coordinating with provider staff as needed.

  9. Assist patients through the Confluence Health system by coordinating with the Wenatchee Clinic Patient Access Center Nurse Telephone Triage - RNs and connecting patients with appropriate staff and EMS resources.

  10. May be cross trained to handle Switchboard staff duties and shifts.

  11. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.


Qualifications

Required:

  • High School diploma or equivalent (GED).
  • Experience in healthcare, call center, or customer service fields.
  • Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.
  • Excellent interpersonal and communication (oral and written) skills.
  • Proficiency in data entry, numeric typing, and computer navigation. Proper grammar and spelling are essential.

Desired:

  • Experience with computerized systems.
  • Knowledge of Medical Terminology.

Physical/Sensory Demands

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.

Physical/Sensory Demands For This Position:
  • Walking - O
  • Sitting/Standing - C
  • Reaching: Shoulder Height - O
  • Reaching: Above shoulder height - O
  • Reaching: Below shoulder height - O
  • Climbing - O
  • Pulling/Pushing: 25 pounds or less - O
  • Pulling/Pushing: 25 pounds to 50 pounds - O
  • Pulling/Pushing: Over 50 pounds - O
  • Lifting: 25 pounds or less - O
  • Lifting: 25 pounds to 50 pounds - O
  • Lifting: Over 50 pounds - O
  • Carrying: 25 pounds or less - O
  • Carrying: 25 pounds to 50 pounds - O
  • Carrying: Over 50 pounds - O
  • Crawling/Kneeling - O
  • Bending/Stooping/Crouching - O
  • Twisting/Turning - O
  • Repetitive Movement - C

Working Conditions:  

  • Office setting with co-workers, seated in a cubicle, interacting with patients and clinical staff via telephone, MyChart, and other acceptable contact methods.
Job Classification:
  • FLSA: Non-exempt
  • Hourly/Salary: Hourly
Physical Exposures For This Position:
  • Unprotected Heights – No
  • Heat – No
  • Cold – No
  • Mechanical Hazards – No
  • Hazardous Substances – No
  • Blood Borne Pathogens Exposure Potential – No
  • Lighting – No
  • Noise – Yes
  • Ionizing/Non-Ionizing Radiation – No
  • Infectious Diseases – No
Qualifications:

Required:

  • High School diploma or equivalent (GED).
  • Experience in healthcare, call center, or customer service fields.
  • Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices.
  • Excellent interpersonal and communication (oral and written) skills.
  • Proficiency in data entry, numeric typing, and computer navigation. Proper grammar and spelling are essential.

Desired:

  • Experience with computerized systems.
  • Knowledge of Medical Terminology.
Education:UNAVAILABLEEmployment Type: PER_DIEM

What Confluence Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Confluence Health logo

About Confluence Health

Sourced by ZipRecruiter

Confluence Health is an integrated healthcare delivery system that includes two hospitals, more than 30 medical specialties and primary care, to provide comprehensive medical care throughout North Central Washington. With over 300 physicians and 170 advanced practice providers, Confluence Health is the major medical provider between Seattle and Spokane. Our goal is to deliver high-quality, safe, compassionate, and cost-effective care close to home. Staying on the leading edge of healthcare innovation is important, so we invest in technology—to provide better care for our patients and allow our providers to operate at the highest level. Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Wenatchee, WA, US

Year founded

2013

Social media

FacebookTwitter

View All Confluence Health Jobs

Apply