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As a Medical Assistant at Nor-Lea Hospital District this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customers service. Must work collaboratively with all Clinical services staff in support
of direct patient services, exhibiting competency in job duties. Patient services are the key priority I this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal off fostering an environment which
promotes patient comfort and trust. Employee is expected to arrive on time and may be required to float to any NLGH clinic. The position must exemplify the core values, and mission of the organization, always exercising utmost discretion, diplomacy, and tact
in patient/staff interactions, including AIDET and service recovery. Primary duties include patient care such as prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history
summary, performs tests needed during visit i.e. fingerstick, oral and nasal swabs, urine testing, ect. Performs EKG, nebulizer, peak flow testing as ordered by provider, documentation in electronic record, education of results as ordered by provider with
supervision of provider or nurse, returning patient messages in a timely manner. Administer medications following the 5 right of medication administration. Monitor the patient or side effects, reactions and effectiveness of treatment.

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, history of present illness, brief review of systems, medication reconciliation
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; performs procedures or tests needed during visit such as fingerstick, oral nasal swabs, urine testing, lab draws, medication reconciliation, EKG, nebulizer, peak flow testing as ordered by provider. This includes understanding/maintaining the QC process for each lab test per P&P. Provides patient education as ordered by physician with regards to medications, management of disease, home treatments and special diets. Performs other position related duties as assigned.
• Keeps supplies ready by following expired supply process, inventorying stock in exam room and supply room, placing orders, verifying receipt
• Secures patient information per HIPAA Regulations and Clinic Policy maintaining patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Serves and protects the Medical Clinics practice by adhering to professional standards, policies and procedures, federal, state, and local requirements and participates in Quality Improvement in the department
• Administer medications following the rights of medication administration. Monitor the patient for reactions, side effects, and effectiveness of treatment. Adheres to the Pharmacy Policy and Procedures and State Board of Pharmacy regulations.

Values
i - Innovation
"Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department.
C - Compassion
"Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs.
A - Accountability
"Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates.
R - Respect
"We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good.
E - Empowerment
"Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS:

Communication

The process of sending and receiving messages with words, verbally, written or in sign language.

Customer Focus

Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers.

Initiative

Identifying and dealing with issues proactively and persistently; seizing opportunities that arise.

Self-Development

Lifelong, voluntary, and self-motivated learning.

Teamwork

Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals.