Problem Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
60 Computer World Services Jobs Hiring Near You
Problem Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Program Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Program Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Service, Corp. (CWS) is pursuing a new contract opportunity, and this position is contingent upon contract award. FMTI seeks a well-qualified Program Manager to perform as the Contract ...
Computer World Service, Corp. (CWS) is pursuing a new contract opportunity, and this position is contingent upon contract award. FMTI seeks a well-qualified Program Manager to perform as the Contract ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - Windows who is responsible for providing intermediate to advanced technical ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - Windows who is responsible for providing intermediate to advanced technical ...
Incident Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Incident Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Problem Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Problem Support Manager
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Lead
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Network Operations Lead
Ashburn, VA · On-site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - macOS who is responsible for providing intermediate to advanced technical support ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional II - macOS who is responsible for providing intermediate to advanced technical support ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS who is responsible for providing frontline technical support for Apple macOS ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS who is responsible for providing frontline technical support for Apple macOS ...
Security Analyst
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Security Analyst
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Senior Network Engineer - CONUS with Security Clearance
San Antonio, TX · On-site
$94K - $129K/yr
Computer World Service, Corp. (CWS) is pursuing a new contract opportunity, and this position is contingent upon contract award. CWS seeks a highly qualified Subject Matter Expert (SME) to perform as ...
Senior Network Engineer - CONUS with Security Clearance
San Antonio, TX · On-site
$94K - $129K/yr
Computer World Service, Corp. (CWS) is pursuing a new contract opportunity, and this position is contingent upon contract award. CWS seeks a highly qualified Subject Matter Expert (SME) to perform as ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Security Analyst
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Security Analyst
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking an experienced Security Analyst/Data Security Specialist to support the planning, coordination, and implementation of the organization's information ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Customer Service Professional (CSP) Windows Team Lead with Security Clearance
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support ...
Customer Service Professional (CSP) Windows Team Lead with Security Clearance
Morrisville, NC · On-site
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - Windows (PC) Lead who is responsible for providing advanced technical support ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to ...
Computer World Services Jobs Information
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Job description
CWS seeks a Problem Support Manager to lead the problem management function for the U.S.
Customs and Border Protection's (CBP) Network Operations Center (NOC) contract.
The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability.
Duties & Responsibilities
- Conduct root cause analysis (RCA) for recurring incidents.
- Maintain and manage problem records in ServiceNow.
- Identify corrective and preventive actions.
- Provide trend analysis reports to CBP stakeholders.
- Coordinate problem review boards and follow-up activities.
Required Qualifications
- 6+ years of experience in problem or network support management.
- Bachelor's in IT, Engineering, or related field.
- ITIL v3 and CCNA certification.
Preferred Qualifications
- CCNP or CompTIA Network+ certification.
- Experience with Federal ITIL processes.
Place of Performance
- Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990