24 Community Coffee Customer Service Representative Jobs Hiring Near You

Department: Marketing
Reports To: Sr. Director, Portfolio & Innovation
Travel Required: Up to 25%
Work Type: On site
Why Join Community Coffee?
At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.
Position Overview
The Retail Portfolio Manager is responsible for translating portfolio and innovation strategy into executable commercial plans that drive profitable growth across retail channels.
This role serves as the bridge between Marketing and Sales, ensuring new product launches, price-pack architecture, and portfolio strategies are commercially sound, operationally executable, and aligned to customer and channel dynamics.
The Portfolio & Commercial Strategy Manager owns commercialization readiness, price-pack strategy, retail activation planning, and portfolio mix optimization to ensure innovation and core products deliver both margin and volume growth.
This is an individual contributor role with high cross-functional influence.
Key Responsibilities
Price-Pack Architecture & Margin Optimization

• Optimize pack sizes and formats by channel and customer
• Strengthen price laddering to drive trade-up and margin improvements
• Identify new pack opportunities (e.g., club, multi-pack, premium tiers)
• Partner with RGM/Finance to align pricing, margin targets and pack architecture
• Evaluate portfolio performance to rationalize underperforming SKUs

Retail Execution and POS

• Own development of display-ready packaging and POS
• Define retail standards for how the portfolio shows up on-shelf and in display
• Ensure execution across warehouse and DSD environments
• Lead POS strategy for LTOs, promotions, and events
• Partner with Sales to improve in-store visibility and sell-through

Lifecycle Management

• Monitor velocity, turns, and profitability
• Recommend renovations, resizes, or discontinuation
• Improve portfolio mix, margin and retail productivity
• Ensure portfolio remains aligned to channel dynamics and retail realities

Insights & Portfolio Feedback

• Translate in-market performance into actionable insights
• Identify whitespace based on retail performance and shopper behavior
• Identify opportunities to inform innovation and renovation pipelines
• Partner with Insights to evaluate performance trends
• Collaborate with Portfolio Managers to ensure alignment on strategy

*May be asked to perform additional duties as necessary
Position Requirements

• Bachelor's degree in Marketing, Business, Finance, or related field required.
• 7 years of experience in CPG marketing, commercialization, portfolio strategy, or retail sales support.
• Experience in retail grocery and commercial go-to-market environments strongly preferred.
• Demonstrated experience working cross-functionally across Sales, Marketing, Finance, and Insights.
• Strong commercial acumen and understanding of retail dynamics.
• Experience with price-pack architecture and revenue growth management concepts.
• Strong analytical skills with ability to translate data into actionable strategy.
• Excellent cross-functional leadership and influence skills.
• Strong communication and presentation skills for internal and customer-facing discussions.
• High ownership mindset with strong execution discipline.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Adaptability
• Collaborates
• Interpersonal Agility
• Resourcefulness
• Takes Action

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Regularly required to lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Our Values
Champion People
Inspire Creativity
Wow Our Customers
Serve Our Communities
Win Together
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.