Destination Care Navigator
$19.75 - $27/hr
... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ... Patient Experience & Coordination: Serve as the primary non-clinical point of contact for domestic ...
90 Commonspirit Health Patient Navigator Jobs Hiring Near You
Destination Care Navigator
$19.75 - $27/hr
... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ... Patient Experience & Coordination: Serve as the primary non-clinical point of contact for domestic ...
Destination Care Navigator
$20 - $25.50/hr
... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ... Everyday you will be the patient's single point of contact and ultimate advocate: From first ...
Destination Care Navigator
$20 - $25.50/hr
... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ... Everyday you will be the patient's single point of contact and ultimate advocate: From first ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
PATIENT NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Portal - MU 1&2 * Assist patients with electronic access to their health information online and on demand * Run daily reports using ...
PATIENT NAVIGATOR ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Portal - MU 1&2 * Assist patients with electronic access to their health information online and on demand * Run daily reports using ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
Quick apply
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
Quick apply
PATIENT NAVIGATOR
Glendale, CA · On-site
$21/hr
PATIENT NAVIGATOR JOB SUMMARY Patient Navigators work closely with patients, develop trust and support patients while they learn to self-navigate their health information online. Patient Navigator ...
Patient Navigator
Springfield, MO · On-site
$20/hr
HEALTHY COMMUNITIES. COMPASSIONATE CARE. Ozarks Community Hospital (OCH), located in Springfield, MO has opening for a Patient Navigator within our Medical Home department . Our Mission: Ozarks ...
Quick apply
Patient Navigator
Springfield, MO · On-site
$20/hr
HEALTHY COMMUNITIES. COMPASSIONATE CARE. Ozarks Community Hospital (OCH), located in Springfield, MO has opening for a Patient Navigator within our Medical Home department . Our Mission: Ozarks ...
Social Worker - Behavioral Health Patient Navigator - ER - Days Location Beaumont, TX Job Code 12215 # of openings 1
Social Worker - Behavioral Health Patient Navigator - ER - Days Location Beaumont, TX Job Code 12215 # of openings 1
Social Worker - Behavioral Health Patient Navigator - ER - Days Location Beaumont, TX Job Code 12214 # of openings 1
Social Worker - Behavioral Health Patient Navigator - ER - Days Location Beaumont, TX Job Code 12214 # of openings 1
Patient Navigator
Woodbridge, VA · On-site
$22.39 - $24.11/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Quick apply
Patient Navigator
Woodbridge, VA · On-site
$22.39 - $24.11/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Patient Navigator
$19.75 - $27/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Patient Navigator
$19.75 - $27/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Lead Patient Navigator
Columbus, NC · On-site
$15.75 - $21.25/hr
Overview Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. What We Offer You: * A competitive benefits plan, including Medical, Dental and Vision
Lead Patient Navigator
Columbus, NC · On-site
$15.75 - $21.25/hr
Overview Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. What We Offer You: * A competitive benefits plan, including Medical, Dental and Vision
Lead Patient Navigator
$15.75 - $21.25/hr
Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. * A competitive benefits plan, including Medical, Dental and Vision * Company sponsored life insurance ...
Lead Patient Navigator
$15.75 - $21.25/hr
Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. * A competitive benefits plan, including Medical, Dental and Vision * Company sponsored life insurance ...
Patient Navigator
Dillingham, AK · On-site
$21.25 - $28.75/hr
The Patient Navigator's role is to assist clients and those seeking services in navigating the behavioral health care system. The Patient Navigator will often serve as the first point of contact ...
Quick apply
Patient Navigator
Dillingham, AK · On-site
$21.25 - $28.75/hr
The Patient Navigator's role is to assist clients and those seeking services in navigating the behavioral health care system. The Patient Navigator will often serve as the first point of contact ...
Patient Navigator
Woodbridge, VA · On-site
$22.39 - $24.11/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Quick apply
Patient Navigator
Woodbridge, VA · On-site
$22.39 - $24.11/hr
The Patient Navigator collaborates closely with healthcare providers, community organizations, and clients to ensure adherence and address barriers such as stigma, insurance, and transportation. By ...
Patient Navigator
Chapel Hill, NC · Hybrid
$20.74 - $29.52/hr
The Patient Navigator serves as a key member of the healthcare team, providing support, guidance, and advocacy to patients and their families. The primary responsibility of the Patient Navigator is ...
Patient Navigator
Chapel Hill, NC · Hybrid
$20.74 - $29.52/hr
The Patient Navigator serves as a key member of the healthcare team, providing support, guidance, and advocacy to patients and their families. The primary responsibility of the Patient Navigator is ...
Destination Care Navigator
$20 - $25.50/hr
The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role ... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ...
Destination Care Navigator
$20 - $25.50/hr
The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role ... CommonSpirit Health markets. This role functions as a single, centralized point of contact for ...
Lead Patient Navigator
Columbus, NC · On-site
$15.75 - $21.25/hr
Overview Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. What We Offer You: * A competitive benefits plan, including Medical, Dental and Vision
Lead Patient Navigator
Columbus, NC · On-site
$15.75 - $21.25/hr
Overview Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team. What We Offer You: * A competitive benefits plan, including Medical, Dental and Vision
Patient Navigator
Staten Island, NY · On-site
$20 - $26/hr
This role is part of a Ryan White-funded HIV care program focused on improving health outcomes for people living with HIV (PLWH). The Patient Navigator plays a critical role in helping clients ...
Patient Navigator
Staten Island, NY · On-site
$20 - $26/hr
This role is part of a Ryan White-funded HIV care program focused on improving health outcomes for people living with HIV (PLWH). The Patient Navigator plays a critical role in helping clients ...
CommonSpirit Health Jobs Information
What are the key skills and qualifications needed to thrive as a Patient Navigator, and why are they important?
To thrive as a Patient Navigator, you need a solid understanding of healthcare systems, patient advocacy, and care coordination, often supported by a degree in health sciences or social work. Familiarity with electronic health records (EHR), case management software, and basic medical terminology is typically required. Excellent communication, cultural competency, and problem-solving skills help Patient Navigators build trust and effectively guide patients through complex healthcare processes. These skills are crucial for ensuring patients receive timely care, reducing barriers, and improving overall health outcomes.
How does a Patient Navigator typically collaborate with healthcare teams to support patient care?
Patient Navigators work closely with multidisciplinary healthcare teams, including physicians, nurses, social workers, and administrative staff, to ensure patients receive coordinated and comprehensive care. They act as a bridge between patients and providers, helping to clarify medical information, schedule appointments, and address barriers to care such as transportation or insurance issues. Regular communication and teamwork are essential, as Patient Navigators often attend care plan meetings and relay critical updates to both patients and healthcare professionals. This collaborative environment helps improve patient outcomes and overall satisfaction with the healthcare experience.
What are Patient Navigators?
Patient Navigators are professionals who guide patients through the healthcare system, helping them overcome barriers to care and access the services they need. They provide support by coordinating appointments, assisting with insurance issues, and connecting patients with community resources. Patient Navigators often work with individuals facing complex medical diagnoses or those who may have difficulty understanding healthcare processes. Their goal is to improve outcomes by ensuring patients receive timely and appropriate care while reducing stress and confusion.
What is the difference between Patient Navigator vs Medical Assistant?
| Aspect | Patient Navigator | Medical Assistant |
|---|---|---|
| Credentials | Certifications often include Certified Patient Navigator (CPN) or similar | Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) |
| Work Environment | Hospitals, clinics, community health programs | Doctor's offices, clinics, outpatient facilities |
| Employer & Industry | Healthcare providers, hospitals, community organizations | Medical practices, outpatient clinics, hospitals |
| Primary Role | Assist patients in navigating healthcare systems, providing education and support | Perform clinical and administrative tasks, assist with patient care |
While both roles work within healthcare settings, Patient Navigators focus on guiding patients through healthcare processes and resources, whereas Medical Assistants handle clinical tasks and administrative support. Understanding these differences helps in choosing the right career path or job search focus.
Do workers at CommonSpirit Health get paid breaks?
Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 96 people who took the Breakroom Quiz between November 2025 and May 2026.
59% of people say they don’t get paid breaks.
Based on data from 96 people who took the Breakroom Quiz between November 2025 and May 2026.
Does CommonSpirit Health pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 118 people who took the Breakroom Quiz between November 2025 and May 2026.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 118 people who took the Breakroom Quiz between November 2025 and May 2026.
At CommonSpirit Health, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 120 people who took the Breakroom Quiz between November 2025 and May 2026.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 120 people who took the Breakroom Quiz between November 2025 and May 2026.
Do part-time workers get paid time off at CommonSpirit Health?
Only some people who work part-time get paid time off.
45% of people who work part-time say they don’t get paid time off
Based on data from 22 people who took the Breakroom Quiz between June 2025 and May 2026.
45% of people who work part-time say they don’t get paid time off
Based on data from 22 people who took the Breakroom Quiz between June 2025 and May 2026.
Is the health insurance from CommonSpirit Health affordable enough for their workers?
Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 110 people who took the Breakroom Quiz between November 2025 and May 2026.
86% of people say the health insurance costs are okay
Based on data from 110 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people get paid time off at CommonSpirit Health?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 134 people who took the Breakroom Quiz between November 2025 and May 2026.
94% of people say they get paid time off.
Based on data from 134 people who took the Breakroom Quiz between November 2025 and May 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 125 people who took the Breakroom Quiz between May 2025 and May 2026.
- 13% of people with changing schedules find out their shifts one week or less ahead of time.
- 12% of people with changing schedules find out their shifts two weeks ahead of time.
- 17% of people with changing schedules find out their shifts three weeks ahead of time.
- 58% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 125 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at CommonSpirit Health worry about hours?
Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 171 people who took the Breakroom Quiz between May 2025 and May 2026.
76% of people report they don’t worry about getting enough hours.
Based on data from 171 people who took the Breakroom Quiz between May 2025 and May 2026.
Do CommonSpirit Health workers get to choose the shifts they work?
Most people get to choose which shifts they work.
81% report that they have enough control over which shifts they work.
Based on data from 137 people who took the Breakroom Quiz between May 2025 and May 2026.
81% report that they have enough control over which shifts they work.
Based on data from 137 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it for CommonSpirit Health workers to change shifts?
Some people find it hard to change shifts.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
44% of people report that it’s hard to change shifts if they need to.
Based on data from 120 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to get time off at CommonSpirit Health?
Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 105 people who took the Breakroom Quiz between November 2025 and May 2026.
70% of people report it’s easy to get time off.
Based on data from 105 people who took the Breakroom Quiz between November 2025 and May 2026.
Do CommonSpirit Health managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
Do workers at CommonSpirit Health do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
84% of people report that they don’t do extra unpaid work.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
84% of people report that they don’t do extra unpaid work.
Based on data from 167 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to take sick days at CommonSpirit Health?
Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 123 people who took the Breakroom Quiz between November 2025 and May 2026.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 123 people who took the Breakroom Quiz between November 2025 and May 2026.
Is a CommonSpirit Health job good for students?
Most students say this is a good place to work if you’re studying.
68% of students report this is a good place to work if you’re studying.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
68% of students report this is a good place to work if you’re studying.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.
Is working at CommonSpirit Health good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 108 people who took the Breakroom Quiz between May 2025 and May 2026.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 108 people who took the Breakroom Quiz between May 2025 and May 2026.
Do people at CommonSpirit Health feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 114 people who took the Breakroom Quiz between November 2025 and May 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 114 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at CommonSpirit Health get to take their breaks without interruption?
Most people get breaks without interruption.
68% of people report that they get to take their breaks without interruption.
Based on data from 101 people who took the Breakroom Quiz between November 2025 and May 2026.
68% of people report that they get to take their breaks without interruption.
Based on data from 101 people who took the Breakroom Quiz between November 2025 and May 2026.
Is it stressful to work at CommonSpirit Health?
Most people feel stressed out here.
75% of people say they often feel stressed out at work.
Based on data from 132 people who took the Breakroom Quiz between November 2025 and May 2026.
75% of people say they often feel stressed out at work.
Based on data from 132 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at CommonSpirit Health enjoy their jobs?
Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between November 2025 and May 2026.
77% of people report they enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people at CommonSpirit Health recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between November 2025 and May 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 135 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people get enough training when they start at CommonSpirit Health?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 131 people who took the Breakroom Quiz between November 2025 and May 2026.
68% of people report they got enough training when they started working here.
Based on data from 131 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people get support to advance at CommonSpirit Health?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 113 people who took the Breakroom Quiz between November 2025 and May 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 113 people who took the Breakroom Quiz between November 2025 and May 2026.
Do people think CommonSpirit Health’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between November 2025 and May 2026.
88% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 121 people who took the Breakroom Quiz between November 2025 and May 2026.
Do workers feel well informed about how CommonSpirit Health is doing?
Only some people feel well informed about how the company is doing.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 118 people who took the Breakroom Quiz between November 2025 and May 2026.
49% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 118 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Patient Navigator jobs?
What are the most popular jobs at Commonspirit Health?
What are the most popular categories at Commonspirit Health?
CommonSpirit Health rating
7.0
Based on 500 frontline employees who took The Breakroom Quiz
403rd of 864 rated healthcare providers
Job description
Where You'll Work
Hello humankindness
Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph's is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital's patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph's. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.
Job Summary and Responsibilities
The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.
Navigators coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise. Navigators are expected to provide culturally informed guidance and, when needed, escort patients directly to appointments to ensure comfort, safety, and clarity in unfamiliar environments.
In addition to daily coordination responsibilities, Navigators also support strategic initiatives, provide input into workflow optimization, contribute to service-line expansion for destination care, and participate in training and onboarding of new staff.
This position requires participation in a rotating schedule of nights, weekends, holidays, to provide on-call coverage (via phone) to support patients across time zones.
Required
Hello humankindness
Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved. We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph's is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital's patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph's. U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital. St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies. Look for us on Facebookand follow us on Twitter. For the health of our community ... we are proud to be a tobacco-free campus.
Job Summary and Responsibilities
The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.
Navigators coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise. Navigators are expected to provide culturally informed guidance and, when needed, escort patients directly to appointments to ensure comfort, safety, and clarity in unfamiliar environments.
In addition to daily coordination responsibilities, Navigators also support strategic initiatives, provide input into workflow optimization, contribute to service-line expansion for destination care, and participate in training and onboarding of new staff.
This position requires participation in a rotating schedule of nights, weekends, holidays, to provide on-call coverage (via phone) to support patients across time zones.
- Patient Experience & Coordination: Serve as the primary non-clinical point of contact for domestic and international patients and families. Coordinate multi-specialty, multi-appointment schedules across several CommonSpirit facilities and service lines. Escort patients to appointments when needed to provide wayfinding support, ensure a smooth experience, and provide interpretation support (if certified) as appropriate/needed. Provide culturally sensitive communication and hospitality to patients from diverse backgrounds. Assist patients with understanding the flow of care, appointment expectations, facility layout, and visit logistics. Model service excellence and support a culture of continuous improvement and collaboration.
- Records & Information Management: Collect, organize, and transmit medical records, imaging, referrals, and related documentation for clinical review. Assist with gathering financial documents and coverage information (e.g. letters of guarantee, insurance card information, etc.) to support scheduling readiness and financial workflows. Maintain accurate and timely documentation within the appropriate technology applications and systems to track navigation updates throughout patients' journeys while onsite and in a CommonSpirit facility. Track and communicate key milestones with patients, families, and internal stakeholders.
- Domestic & International Logistics: Provide guidance and coordination for travel, lodging, transportation, interpretation, and general logistical needs for all patient populations, including out-of-state, cross-regional, and international travelers. Work with hospital transfer centers to support logistics related to international air ambulance transfer and direct admission requests. Offer real-time logistical support when urgent or time-sensitive needs arise (e.g. last-minute appointment changes).
- Stakeholder Communication: Facilitate communication among clinical teams, care management, social work, scheduling, imaging, procedural teams, and administrative partners. Maintain positive relationships with referring providers, employers, payers, and community organizations, ensuring continuity and transparency. Serve as a liaison for global sponsors, international offices, foreign ministries, embassies, and global assistance companies when relevant.
- Program Development & Strategic Support: Participate in cross-market initiatives that strengthen destination care access, care pathways, operational consistency, and service delivery. Identify patterns, inefficiencies, or barriers in navigation workflows; provide recommendations for improvement. Contribute to outreach efforts, presentations, and materials that promote destination care services internally or externally. Support strategic planning efforts that enhance patient experience and operational excellence.
- Training & Mentorship: Assist in onboarding new Coordinators and Navigators across multiple markets. Participate in cross-training as needed to support related destination care business functions critical to supporting patient experience, throughput, and maintain operations. Provide peer coaching, shadowing opportunities, and support in understanding workflows, systems, and customer-service standards. Share best practices to ensure consistency across facilities participating in destination care.
Required
- Bachelors Other Bachelor's degree in related field (healthcare, business, communications, international studies, hospitality) or
- 2+ years Five (5+) years of experience delivering concierge-level patient or client services in a complex medical or hospitality environment
- Multi Lingual- spanish preferred
- Other Degree in a medical field or equivalent and 4-6 years Experience in destination medicine, international patient services, complex specialty care coordination, concierge healthcare, or high-complexity logistics planning within a healthcare environment., upon hire and
- 1-3 years Experience supporting high-acuity, multi-specialty, high profile, or cross-market patient navigation within a large multi-site health system., upon hire and
- 1-3 years Experience working with self-pay programs., upon hire and
- Experience with international sponsorships, and governmental/embassy payers
- Certificate Other Certification in medical interpretation and/or medical translation
- Health Care Interpreter
What CommonSpirit Health employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About CommonSpirit Health
Sourced by ZipRecruiter
Industry
Health care and social assistance, hospitals and non-profits
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US