12 Cleco Customer Service Representative Jobs Hiring Near You

At Cleco, we're not just poweringlives-we're powering a cleaner, smarter future for Louisiana.With bold investments in innovativeenergysolutions, we're transforminghow we power ourcommunities: smarter, cleaner, and more sustainable.This is a long-term commitmentto our people and our communities because our future-and the future of generations to come-depends on it. If you're ready to make an impact where it matters most, join us at Cleco-where we're Energizing Your Tomorrow.

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging, customer service, and operational excellence.
• Performs both Long and Short Range studies of the transmission system to identify deficiencies and recommend feasible alternative solutions to meet North American Electric Reliability Corporation (NERC) compliance requirements. Perform sensitivity studies of these alternatives to justify capital transmission projects to meet Cleco Power's transmission strategy.
• Conduct daily assessments, including model building, analysis of planned and unplanned scenarios for system security, and real-time operational studies using PSSE and TARA.
• Utilize OpenNet or similar EMS tools for Real-Time Contingency Analysis and situational awareness.
• Manage real-time models, including adding, updating, or deleting SCADA and ICCP data, and troubleshoot real-time model solving and performance issues.
• Manage operational contingencies and coordinate with third-party outages as needed.
• Perform studies for outage planning and coordination, as well as address operational concerns or develop operational guides using PSSE and TARA in response to MISO requirements.
• Coordinate data with neighboring transmission companies and Midcontinent Independent System Operator (MISO) for development of annual powerflow models.
• Accurately model operational conditions for next-day assessments and to assist in the outage coordination process.
• Perform TPL studies and other NERC compliance-related seasonal studies, steady-state analysis, and dynamic/transient stability studies using PSSE and PSCAD.
• Conduct studies involving inverter-based resources (IBR), solar generation, and large data center loads as needed, including EMT studies.
• Support cost-benefit analysis for system upgrades or the addition of generation resources, utilizing PROMOD, and participate in MVP or MEP projects within the MISO region.
• Perform studies for new customer loads and/or new generation interconnections as needed.
• Serve as a technical resource for studies performed for external departments.
• Model and promote ethical business conduct and compliance with all laws, rules, and regulations applicable to Cleco.
• Support Transmission Operations desk for real-time events as needed.
• Utilize engineering standards, procedures, and processes, providing recommendations for process improvements as necessary.
• Assist entry-level staff within assigned project teams, leveraging technical experience to onboard them and support project milestones.
• Provide regular status updates to management, highlighting risks or resourcing needs.
• Fully understand the Cleco Transmission Network to anticipate study issues based on previous work.
  

Qualifications

Required Education, Skills & Experience

• Bachelor's degree in Electrical Engineering from an ABET accredited curriculum
• FE/PE preferred
• 3+ years experience preferred
• Good interpersonal skills along with strong written and oral communication skills
• Excellent math skills
• Ability to work under Pressure
• Ability to recognize process improvements opportunities and make improvements
• Willingness and ability to learn new technologies on the job
• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
• Progression to this level is strictly restricted based on critical individual capabilities and business requirements; must be supported by market survey data.

Licenses and Certifications

• FE Certification preferred

Key Competencies

BEHAVIORAL

• Building Organizational Talent*
• Building Partnerships
• Leading Teams
• Business Acumen
• Communication
• Courage
• Building Self-Insight
• Building Talent*
• Driving for Results
• Energizing the Organization
• Driving Execution
• Building Trusting Relationships
• Driving Innovation
• Planning and Organizing
• Safety
• Establishing Strategic Directio

TECHNICAL

• Analytical skills
• Computer skills
• Engineering Technology
• Equipment utilization
• Multi Project Management
• Project and Program Risk Management
• Strategic Planning and Analysis
• Transmission operations risk management

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.