13 Cleco Customer Service Representative Jobs Hiring Near You

At Cleco, we're not just poweringlives-we're powering a cleaner, smarter future for Louisiana.With bold investments in innovativeenergysolutions, we're transforminghow we power ourcommunities: smarter, cleaner, and more sustainable.This is a long-term commitmentto our people and our communities because our future-and the future of generations to come-depends on it. If you're ready to make an impact where it matters most, join us at Cleco-where we're Energizing Your Tomorrow.
Under direct supervision the Power Line Technician I assists in safely constructing, operating, inspecting and maintaining Cleco's distribution system, equipment and facilities in accordance with distribution operations practices and service restoration all while maintaining customer satisfaction. Cleco's Power Line Technician I are expected to learn industry and Cleco standard work practices from senior staff as well as on the job and formal Cleco training.
Key Responsibilities
- Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence
- Compliant with safety rules, procedures & regulations and positive safety observations. Attend and actively participate in safety meetings.
- Under direct supervision, demonstrates capacity to learn and perform all aspects of line operations/construction activities safely and efficiently as required by level of classification.
- Strive to provide reliable service and maintain customer satisfaction.
- Completion of job assignments in accordance with established Cleco policies, procedures and standards.
- Works safely, productively and within established Cleco quality procedures & standards for position (productivity and quality standards can be based upon KPI reports).
- Assists in the restoration, construction and maintenance of Cleco's overhead and underground distribution systems safely, efficiently and in a timely manner, producing positive customer satisfaction and reducing SAIDI/SAIFI.
- Performs troubleshooting, requesting assistance only when necessary, switching operations and service restoration to minimize CHO.
- Completion of job assignments in accordance with established Cleco policies, procedures and standards.
- Incorporate Human Performance (TOPI) in daily, work routine
- Good attendance record, including on time for regular work and scheduled overtime.
- Available for callout/emergencies. Based upon current/forecasted weather conditions, responds when called or calls in/comes in to offer help.
- Willing to occasionally work away from normal work location for mutual assistance within Cleco and other electric utilities.
- Honestly and effectively communicates with managers, supervisors, leads, employees and customers, maintaining positive behavior.
- Promotes teamwork, supporting company initiatives and providing good customer satisfaction.
- Follows instructions and directions from Leads, Supervisors and Managers.
Qualifications
Required Education, Skills & Experience
- Secondary/High School Diploma
- 0+ years of related experience
- Strong business acumen pertaining to the Utility industry
- Knowledge of leading practices for their practice area
- Planning and project management skills
- Willingness and ability to learn new technologies on the job
- Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
Licenses and Certifications

- Maintain CDL Drivers Licenses at all times. Loss of CDL will result in automatic termination.

Primary Competencies
BEHAVIORAL
- Balances stakeholders
- Builds effective teams
- Business Insight
- Communicates effectively
- Courage
- Demonstrates self-awareness
- Drives results
- Ensures Accountability
- Instills trust
- Nimble learning
- Plans and Aligns
- Strategic mindset
- Safety
- Drive vision and purpose
TECHINCAL
- Analytical skills
- Compliance
May perform other duties as assigned.
Salary dependent on experience, skills, education, and training.